Forrester

For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

Highly Integrated With A Risk Of Lock-In

Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

• Downloads: 333
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For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 670

For Enterprise Architecture Professionals

Report:Market Overview: Enterprise Search

Google, Microsoft, And Autonomy Face Credible Competitors

Forrester evaluated 12 enterprise search vendors that vary widely in their brand awareness, cost, and ease of use. Google, Autonomy, and Microsoft are the most well-known names; they own a large...

• Downloads: 1446

For Enterprise Architecture Professionals

Report:How To Measure Search Success: Goals First, Then Metrics

Content and collaboration professionals struggle to measure the success of search functionality on publicly facing websites and intranets. They mine through diverse data to answer questions like:...

• Downloads: 491

For Enterprise Architecture Professionals

Report:Site Search Evolves From Technical Feature To Customer Touchpoint

Results From Forrester's Q1 2011 Site Search Online Survey

Search on many corporate websites is an understaffed, IT-funded afterthought. But watch for the status quo to change. Two-thirds of the decision-makers Forrester surveyed will expand website search...

• Downloads: 446

For Enterprise Architecture Professionals

Report:Enterprise Search: Six Key Trends To Watch

First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual search...

• Downloads: 1055

For Enterprise Architecture Professionals

Report:Coming Soon: The Need To Search Video In The Enterprise

Video is not a fringe format anymore. Increasingly, information workers consume video in the workplace for training purposes, technical help, and real-time communication with colleagues and...

• Downloads: 490

For Enterprise Architecture Professionals

Report:Tapping The Power Of Search-Based Applications

To give your search program momentum, you must show how an investment in search technology helps the organization's bottom line. One-size-fits-all enterprise search deployments are often too diffuse...

• Downloads: 487

For Enterprise Architecture Professionals

Report:SharePoint Partners Can Plug Taxonomy Gaps

Microsoft Office SharePoint Server 2007 (MOSS 2007) has lousy metadata capabilities. If tagging content and managing taxonomies in MOSS 2007 are important to you— and they should be —...

• Downloads: 515

For Enterprise Architecture Professionals

Report:Job Description For The Content-Oriented Information Architect

As organizations formalize their information architecture (IA) practices, Forrester expects the mission of IA to crystallize. Put simply, the value of IA is that it enables the delivery of the right...

• Downloads: 526

For Enterprise Architecture Professionals

Report:Take Control Of Your Content

How To Identify Nonessential Clutter To Safeguard And Make The Most Of The Content That Matters

There's probably a lot of junk digital content in your enterprise that no one feels ready or authorized to delete. Redundant and unnecessary information sloshes around in content management systems...

• Downloads: 606

For Enterprise Architecture Professionals

Report:Got Content? You Need Information Architects

The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time and...

• Downloads: 971

For Enterprise Architecture Professionals

Report:Q&A: Search Fundamentals For Information & Knowledge Management Pros

Search administrators shouldn't expect business and technology leaders to grasp the ins and outs of information retrieval. Even people who work on intranet and Web 2.0 projects don't always...

• Downloads: 864

For Enterprise Architecture Professionals

Report:SharePoint 2010: Search Improved, But Think Twice About FAST Search Upgrade

Microsoft recently unveiled the public beta of SharePoint Server 2010 and the public beta of FAST Search for SharePoint. Information professionals will welcome the new ability to centrally manage...

• Downloads: 1056

For Enterprise Architecture Professionals

Report:The Best And Worst Of Site Search 2010

Forrester reviewed the search functionality on the corporate Web sites of the top 50 US companies according to revenue. Almost all of the search engines executed queries very quickly, but the...

• Downloads: 943

For Enterprise Architecture Professionals

Report:Enlist iWorkers In The Fight To Improve Information Access

Information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the information and data they find on the Internet, according to Forrester's...

• Downloads: 234

For Enterprise Architecture Professionals

Report:Text Analytics Takes Business Insight To New Depths

An Obscure Technology Has Found Its Killer App

Customers, employees, and competitors critique products and plans in increasingly public places, like Twitter and discussion forums. It's not just idle chatter. When Forrester asked how much...

• Downloads: 1175

For Application Development & Delivery Professionals

Report:Business Intelligence (BI) Polishes Its Crystal Ball

IBM's SPSS Deal Nudges Analytics Industry Toward Deeper Predictive Focus

Enterprise strategic, tactical, and operational decision-makers want to understand past and present activity but also anticipate the future to avoid being blindsided by seemingly hidden events. How...

• Downloads: 1530

For Security & Risk Professionals

Report:Searching For eDiscovery Cost Control

Search Products Play A Small But Important Role

Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information...

• Downloads: 633

For Security & Risk Professionals

Report:Search And eDiscovery: Current Trends, Attitudes, And Challenges

The data highlighted here will include key findings from Forrester's December 2008 Global Role Of Search In eDiscovery Strategy Online Survey.

For Enterprise Architecture Professionals

Report:Autonomy Swallows Interwoven: What It Means To I&KM Pros

In an unexpected move, Autonomy announced in January 2009 that it will acquire Interwoven for $775 million. Interwoven's document management and Web content management (WCM) products align with...

• Downloads: 402

For Enterprise Architecture Professionals

Report:The Critical Role Of A SharePoint Information Architecture

It's A Blank Slate And A Chance To Get It Right This Time

SharePoint buyers expect intuitive navigation, contextual search, and easy administration out of the box. But such benefits depend on how content is structured, labeled, and categorized, and they...

• Downloads: 1773

For Enterprise Architecture Professionals

Report:Top Five Information Access Predictions For 2009

Forrester's clients are frustrated by their inability to get enterprise search to work as advertised. Facing tough economic times in 2009, information and knowledge management (I&KM) professionals in...

• Downloads: 733

For Business Process Professionals

Report:Data And Content Classification: Your Trusted Information Backbone

The information that powers your business — like a sales forecast or voice of the customer analysis — mixes data (such as inventory counts) and content (such as promotional strategies)....

• Downloads: 1527

For Enterprise Architecture Professionals

Report:How To Build A High-Octane Taxonomy For ECM And Enterprise Search Systems

Enterprises invest in big-ticket information management software such as search, portal, and enterprise content management (ECM) systems, in an effort to eliminate information silos and increase...

• Downloads: 1876