Forrester

For Application Development & Delivery Professionals

Report:Choose Digital Experience Tools To Engage With Customers In A Cross-Channel World

Tools And Technology: The Digital Experience Delivery Playbook

Systems that support digital experiences present challenges to tech buyers, who are discovering a vast and immature market. Application development and delivery (AD&D) professionals face a...

• Downloads: 532
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For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

Highly Integrated With A Risk Of Lock-In

Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

• Downloads: 339
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For Enterprise Architecture Professionals

Report:Market Overview: Enterprise Search

Google, Microsoft, And Autonomy Face Credible Competitors

Forrester evaluated 12 enterprise search vendors that vary widely in their brand awareness, cost, and ease of use. Google, Autonomy, and Microsoft are the most well-known names; they own a large...

• Downloads: 1452

For Application Development & Delivery Professionals

Report:Harnessing The Convergence Of Customer Experience Management Solutions

C&C Pros Must Define The Role Of Content In The CXM Ecosystem

A new type of solution is emerging from a variety of content management, eCommerce, and marketing technology products. To manage cross-touchpoint customer experiences, vendors like Autonomy, Adobe,...

• Downloads: 950

For Enterprise Architecture Professionals

Report:How To Measure Search Success: Goals First, Then Metrics

Content and collaboration professionals struggle to measure the success of search functionality on publicly facing websites and intranets. They mine through diverse data to answer questions like:...

• Downloads: 491

For Enterprise Architecture Professionals

Report:Site Search Evolves From Technical Feature To Customer Touchpoint

Results From Forrester's Q1 2011 Site Search Online Survey

Search on many corporate websites is an understaffed, IT-funded afterthought. But watch for the status quo to change. Two-thirds of the decision-makers Forrester surveyed will expand website search...

• Downloads: 446

For Enterprise Architecture Professionals

Report:Enterprise Search: Six Key Trends To Watch

First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual search...

• Downloads: 1055

For Enterprise Architecture Professionals

Report:Coming Soon: The Need To Search Video In The Enterprise

Video is not a fringe format anymore. Increasingly, information workers consume video in the workplace for training purposes, technical help, and real-time communication with colleagues and...

• Downloads: 490

For Enterprise Architecture Professionals

Report:Tapping The Power Of Search-Based Applications

To give your search program momentum, you must show how an investment in search technology helps the organization's bottom line. One-size-fits-all enterprise search deployments are often too diffuse...

• Downloads: 487

For eBusiness & Channel Strategy Professionals

Report:The eCommerce Content Conundrum

Solving The Growing Content Challenge Through A Cocktail Of Solutions

Commerce organizations are drowning in content. Their catalogs have grown, the sources of the product content propagated, and site versions divide and multiply across geography, microsites, and...

• Downloads: 1327
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For CIO Professionals

Report:The Information Workplace Light Burns Brighter

The Vendor Landscape Creates More Opportunity And Complexity

When Forrester introduced the concept of the Information Workplace (IW) in 2006 it was largely a vision of the future. Since then, much has changed. The world economy has suffered a prolonged...

• Downloads: 552

For Enterprise Architecture Professionals

Report:Take Control Of Your Content

How To Identify Nonessential Clutter To Safeguard And Make The Most Of The Content That Matters

There's probably a lot of junk digital content in your enterprise that no one feels ready or authorized to delete. Redundant and unnecessary information sloshes around in content management systems...

• Downloads: 606

For Enterprise Architecture Professionals

Report:Got Content? You Need Information Architects

The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time and...

• Downloads: 971

For Enterprise Architecture Professionals

Report:Q&A: Search Fundamentals For Information & Knowledge Management Pros

Search administrators shouldn't expect business and technology leaders to grasp the ins and outs of information retrieval. Even people who work on intranet and Web 2.0 projects don't always...

• Downloads: 864

For Enterprise Architecture Professionals

Report:SharePoint 2010: Search Improved, But Think Twice About FAST Search Upgrade

Microsoft recently unveiled the public beta of SharePoint Server 2010 and the public beta of FAST Search for SharePoint. Information professionals will welcome the new ability to centrally manage...

• Downloads: 1057

For Enterprise Architecture Professionals

Report:The Best And Worst Of Site Search 2010

Forrester reviewed the search functionality on the corporate Web sites of the top 50 US companies according to revenue. Almost all of the search engines executed queries very quickly, but the...

• Downloads: 943

For CIO Professionals

Report:SharePoint Server 2010: An Evolutionary Step Toward Content-Centric Middleware

At the SharePoint Conference in October 2009, Microsoft disclosed the full functional road map for SharePoint Server 2010. Forrester views this release as evolutionary, not revolutionary. Since its...

• Downloads: 1563

For Enterprise Architecture Professionals

Report:Collaboration, Search, And Compliance Drive 2010 ECM Investments

Findings From Forrester's October 2009 Global Enterprise Content Management Online Survey

Forrester recently surveyed 170 information and knowledge management (I&KM) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year....

• Downloads: 1158

For Enterprise Architecture Professionals

Report:Enlist iWorkers In The Fight To Improve Information Access

Information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the information and data they find on the Internet, according to Forrester's...

• Downloads: 234

For eBusiness & Channel Strategy Professionals

Report:When eCommerce Executives Should (And Shouldn't) Believe Vendor Case Studies

Decision-Makers Need To Distinguish Between Useful Data And Propaganda

Because of the preponderance of point solutions in the online retail world, eCommerce executives are bombarded with numerous vendor-authored case studies that claim to increase a client company's...

• Downloads: 329

For CIO Professionals

Report:Oracle WebCenter Jumps Into The Information Workplace Fray

Oracle Will Leverage Its Applications Position To Become A Player

For organizations with strong strategic ties to Oracle for business applications, content, and business intelligence, the Oracle WebCenter product suite has emerged as a contender in an Information...

• Downloads: 397

For Security & Risk Professionals

Report:Searching For eDiscovery Cost Control

Search Products Play A Small But Important Role

Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information...

• Downloads: 633

For Enterprise Architecture Professionals

Report:Autonomy Swallows Interwoven: What It Means To I&KM Pros

In an unexpected move, Autonomy announced in January 2009 that it will acquire Interwoven for $775 million. Interwoven's document management and Web content management (WCM) products align with...

• Downloads: 404

For Marketing Leadership Professionals

Report:Case Study: Intuit TurboTax Uses Crowd Wisdom To Make Online Support Less Taxing

Intuit TurboTax used the wisdom of crowds — gleaned by analyzing how tax filers and tax preparation businesses interact with thousands of pages of support and tax code information — to...

• Downloads: 458

For Enterprise Architecture Professionals

Report:Top Five Information Access Predictions For 2009

Forrester's clients are frustrated by their inability to get enterprise search to work as advertised. Facing tough economic times in 2009, information and knowledge management (I&KM) professionals in...

• Downloads: 733