Forrester

For eBusiness & Channel Strategy Professionals

Blog:Innovation Lessons From BBVA

I spent Tuesday and Wednesday at Forrester’s European Customer Experience Forum in London, which was based on the theme of Outside In, Forrester’s new book. One of the most interesting...

For eBusiness & Channel Strategy Professionals

Report:Building A World-Class Mobile Banking Strategy

Executive Overview: The Mobile Banking Strategy Playbook

Mobile banking is the most important strategic change in retail banking in more than a decade. Yet too many banks have taken a haphazard approach to mobile strategy, rolling out apps and features...

• Downloads: 419

For eBusiness & Channel Strategy Professionals

Blog:Kaching Lowers The Barriers To Mobile Payment Adoption

Ten years ago, Forrester published some research with the slightly awkward title of ‘New Payment Systems’ Survival Guide’. One of our findings was that many successful new payment...

For eBusiness & Channel Strategy Professionals

Blog:Does Your Company's Tax Policy Matter To eBusiness?

Today is, apparently, Cyber Monday in the UK. But there's a more interesting story in the UK's eCommerce market. It's about tax. The debate is about the tax policies of a number of...

For eBusiness & Channel Strategy Professionals

Report:Best Practices In Mobile Banking

Processes: The Mobile Banking Strategy Playbook

The critical question for many digital banking teams after they build mobile banking is how to encourage customer adoption and use. Forrester spoke to eBusiness executives at banks about the current...

• Downloads: 595

For eBusiness & Channel Strategy Professionals

Blog:Why Visa’s V.me Digital Wallet Matters To eBusiness

I attended a briefing from Visa Europe yesterday, about its V.me digital wallet. Here’s what Visa said: V.me is more than a mobile digital wallet. Customers will be able to use V.me to make...

For eBusiness & Channel Strategy Professionals

Blog:Why Contactless Cards Aren’t Taking Off In The UK

The other day, Smile*, one of the banks I have an account with, sent me a new contactless card. The striking thing about this otherwise ordinary event was that the bank didn’t mention that...

For eBusiness & Channel Strategy Professionals

Blog:Digital Banking Innovation In Turkey

In our research on eBusiness and channel strategy, we often come across clusters of innovation where innovation by one company in a sector causes its competitors not only to match it, but to try to...

For eBusiness & Channel Strategy Professionals

Blog:The Business Case For Personal Financial Management

Back in November 2006, a startup called Wesabe first showed the potential of online money management. Packaged personal financial management (PFM) software for PCs like Intuit's Quicken had...

For eBusiness & Channel Strategy Professionals

Blog:We're Hiring: Analyst Serving eBusiness & Channel Strategy, Amsterdam Or London

We're looking for a new analyst or senior analyst to join our eBusiness and channel strategy team, based in either Amsterdam or London. We're looking for someone with an analytical mind, good...

For eBusiness & Channel Strategy Professionals

Blog:One Fifth Of European Mobile Users Use Mobile Banking

The longer we spend researching mobile banking, the more convinced I become that mobile banking is the most important innovation, or cluster of innovations, in retail banking in years, arguably in a...

For eBusiness & Channel Strategy Professionals

Report:The State Of Mobile Banking In Europe 2012

Mobile Banking Is A Major Strategic Shift, Not Just Another Channel

Most European banks have now launched their mobile offerings, and customers are steadily adopting mobile banking: 21% of European Net users with a mobile phone now use at least one form of mobile...

• Downloads: 655
• Rating:

For eBusiness & Channel Strategy Professionals

Blog:Mobile Banking And Payment Innovation In France

This is a guest post from Myriam Da Costa, a researcher serving eBusiness & Channel Strategy professionals. France has been quick to embrace mobile banking. Banks like BNP Paribas and...

For eBusiness & Channel Strategy Professionals

Blog:How To Encourage Mobile Banking Use

When we look at our Technographics data on mobile banking adoption by bank, it’s clear that some banks are doing much better than others. Why? Some banks are lucky. Some banks have distinctive...

For eBusiness & Channel Strategy Professionals

Report:The Business Case For Personal Financial Management

Personal Financial Management Offers A Wide Range Of Benefits

Many financial services eBusiness executives are considering investing in money management tools for their customers, but they struggle with the business case. To help eBusiness executives build the...

• Downloads: 413
• Comments: 2
• Rating:

For eBusiness & Channel Strategy Professionals

Report:The State Of Mobile Banking 2012

Landscape: The Mobile Banking Strategy Playbook

Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks in North America, Europe, and...

• Downloads: 1472
• Rating:

For eBusiness & Channel Strategy Professionals

Blog:Finovate Europe 2013: Digital Financial Innovation

I’ve spent the past two days at Finovate Europe in London, which has rapidly established itself as the leading European retail financial technology event of the year. This year’s event...