For eBusiness & Channel Strategy Professionals

Evaluating The Potential For Mobile Chat To Drive eBusiness Goals

Why Read This Report

In the early years of the Internet, online customer service involved the marketing departments writing content for a handful of online FAQs and including a telephone number in the "contact us" section. Today, we look back at that naiveté with amusement. At the same time, we risk doing the same again with mobile strategies. Chat has demonstrated its ability to enhance service, support sales, and improve customer satisfaction. This report will help eBusiness leaders evaluate the potential for mobile chat to drive their goals.
US $ 499
Become A Client

Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

Already A Client?
Log in to read this document.

TABLE OF CONTENTS

  • Mobile Chat Offers Potential Benefits To Both Business And Consumers
  • Mobile Chat Implementation Requires A Robust Mobile Strategy
  • WHAT IT MEANS

    Mobile Chat Will Have A Compelling Impact On Mobile Support
  • Supplemental Material
  • Related Research Documents