Accelerating Top-Line Growth |
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November 4-5, 2004 Boston, Mass.
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Agenda & Speakers
November 4
November 5
8:00-9:00 a.m.
Event Registration/Continental Breakfast/Technology Showcase
9:00-9:15 a.m.
Day Two Introduction
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George F. Colony |
9:15-10:00 a.m.
What's New At Dell?
- What approach is Dell taking to accelerate growth to achieve global success?
- What organizational adjustments did Dell make to support a goal of high growth — a goal to double the size of the company? Is it working?
- How does outsourcing overseas fit into the company's strategy for keeping costs and prices down?
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Kevin B. Rollins |
10:00-10:45 a.m.
Aligning IT To Support Growth And Innovation
- What were the mistakes made in previous growth spurts?
- What are the key processes to focus on for growth and alignment?
- How should organizations structure themselves?
- How do you keep score?
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Marc Cecere |
10:45-11:15 a.m.
Morning Break/Technology Showcase
11:15 a.m.-1:15 p.m.
Track Session: Aligning IT Investments To Support Growth
THIS TRACK IS SPONSORED BY iGATE GLOBAL SOLUTIONS
11:15–12:00 p.m.
Building A Global Sourcing Playbook: Enabling The Operating Model For Global Sourcing Opportunities
Madhav Mohan, Head of Sales, North America, iGATE Global Solutions
David Kruzner, Senior Executive Vice President, The Concours Group
Business and technology are increasingly working together to build true end-to-end value chains. This has led to the emergence of organizational models such as business webs, virtual enterprises, or business services provisioning (BSP). But not many service providers are geared to provide the building blocks for this model - process optimization and automation for straight-through processing, flexible sourcing through BPO, standard components and business accelerators, and transaction pricing.
In this session we will discuss:
- Why do organizations need a global sourcing playbook?
- With the increasing complexities involved in global sourcing, how do you build a robust operating model to make it work?
12:00 a.m.–1:15 p.m.
IT Scorecards For Growth
Craig Symons, Principal Analyst, Forrester Research
The Balanced Scorecard (BSC) for IT should be used as a measurement and management tool to improve the effectiveness and efficiency of your operations as well as to communicate the value of IT throughout the enterprise. This session will focus on using IT scorecards to achieve growth.
11:15 a.m.-1:15 p.m.
Track Session: Innovating For Top-Line Growth
THIS TRACK IS SPONSORED BY DELOITTE
11:15 a.m.–12:15 p.m.
Technologies You Need To Convert Inventions Into Profitable Innovations
Erica Rugullies, Senior Analyst, Forrester Research
Amy Jo Stark, Global Senior Manager/Strategy, Whirlpool Corporation
Companies can't meet their Innovation Network needs using phone, fax, and email. Successful firms will invigorate their invention-to-innovation cycles by changing their processes and tapping technologies -- like team collaboration, idea management, patent portfolio management, and product information management -- to deliver customer-valued innovations, network with new innovation sources and markets, and anticipate as well as respond to market shifts.
12:15–1:15 p.m.
Panel: Where Does the Value Reside In Software Innovation
Moderator: Sharyn Leaver, Vice President, Research Director, Forrester Research
Charles Fitzgerald, General Manager, .NET Platform Strategies, Microsoft
Bob Sutor, Ph.D., Director of WebSphere Infrastructure Software, IBM
Sanjay Sarma, Chief Technology Officer, OATSystems
Richard Garnick, Chief Executive Officer, Americas, Wipro Technologies
The Internet's discovery phase was fueled by massive innovation from software startups. But in the build-out phase of the next 10 years, innovation will shift to the platforms and portfolios of software giants like SAP, Microsoft, Oracle, and IBM. What roles will ISVs, systems integrators, and VCs play in these Innovation Networks? How will their core competencies evolve? Who wins and who loses?
11:15 a.m.-1:15 p.m.
Track Session: Managing The Risks of Growth
THIS TRACK IS SPONOSORED BY BMC SOFTWARE
11:15–11:55 a.m.
Managing Risk In Business Partner Relationships
Stephanie Moore, Vice President, Forrester Research
11:55 a.m.–12:35 p.m.
Ten Things To Consider When Developing A Change And Configuration Management Strategy
Brian Bell, Senior Director, Worldwide Marketing Service Management Business Unit, BMC Software
Attendees of this session will learn 10 things to consider when developing a change and configuration management strategy for IT including current approaches that don't quite address the challenge, key areas for improvement, and expected business impact.
12:35–1:15 p.m.
Trends In Logistics And Supply Chain Risk Management
Noha Tohamy, Principal Analyst, Forrester Research
11:15 a.m.-1:15 p.m.
Track Session: Measuring And Managing Growth
11:15 a.m.–12:15 p.m.
Panel: BI Tools To Keep Growth On Track
Moderator: Keith Gile, Senior Analyst, Forrester Research
Kevin Lam, Manager of Business Performance, TELUS
Alan Satterlee, Vice President of Customer Segmentation and Data Analysis, AXA Financial
During the economic downturn, firms' BI reporting and analysis tools were for monitoring and cutting costs. Today companies are looking for best practices on how best to apply these tools to drive revenue growth. This session will include case studies on how firms use BI to improve the top-line of their business.
12:15–1:15 p.m.
Panel: Right-Time Information Delivery Supports Top-Line Growth
Moderator: Philip Russom, Principal Analyst, Forrester Research
Craig Muzilla, Vice President, Strategy and Marketing, Avaki Corporation
James Markarian, Senior Vice President and Chief Technology Officer, Informatica Corporation
Bob Zurek, Vice President, Advanced Technologies and Product Management, Ascential Software Corporation
Right-time information delivery is usually applied to increase operational efficiencies and reduce costs. Instead, this session illustrates that consuming targeted information at the right moment fuels top-line growth — namely the sales pipeline, account management, acquisition decisions, competitive product development, and cross-sell, up-sell, and retention of customers.
1:30-2:30 p.m.
Lunch/Technology Showcase
