Securing Tomorrow's Success In Financial Services

October 13-14, 2005 London

Agenda & Speakers

October 13   October 14  

10:05-10:50
Securing Customers’ Relationships

Cliff Condon Vice President, Research Director Forrester Research B.V.

 

11:20-12:05
Maintaining Customer Relationships Across All Channels

Alberto Naef UniCredit UniCredit

 

12:05-12:50
Moving From Over-The-Counter To The Internet

Joe Dall CIO National Savings & Investments

 

14:20-15:00
Banking Platform Renewal

Frank Berghammer Head of IT Process Management HypoVereinsbank

 

14:20-15:00
Driving Sales With Segmentation

Benjamin Ensor Senior Analyst Forrester Research Ltd.

 

15:00-15:40
Application Renewal In Financial Services

Jost Hoppermann Vice President Forrester Research GmbH and Co. KG

 

15:00-15:40
Building Trust And Value With Customers Online

Paul Say Head of e-Marketing First Direct

 

16:10-16:40
Guest Executive Forum: ATG

Simon Pearson Director of Financial Services ATG

Trent Rossini Operations Executive PruHealth

 

16:10-16:40
Guest Executive Forum: Satyam Computer Services

Nitin Patil Regional Director, Banking and Financial Services Satyam Computer Services

 

16:40-17:20
European Online Consumer Credit: Cetelem Case Study

Frederic Tardy Head of e-Business Cetelem

 

16:40-17:20
eTransformation: Sampo Bank Case Study

Olavi Luukkonen Global CIO Sampo

October 13   October 14