Securing Tomorrow's Success In Financial Services

October 13-14, 2005 London

Agenda & Speakers

October 13   October 14  

09:40-10:25
The Second eBanking Revolution – Payments

Bo Harald EVP Payments and e-services Nordea

 

11:00-11:40
New Approaches to Customer Security

Martha Bennett Vice President Forrester Research Ltd.

 

11:00-11:40
Using A Multichannel Strategy To Build Long-Term Value

Ruggero Benedetto eBanking Director Banca Monte dei Paschi di Siena

Massimiliano Ugolini Head of Technology and Innovations Division at MPSnet Banca Monte dei Paschi di Siena

 

11:40-12:20
Fraud Prevention: Disbank Case Study

Taner Ayhan Executive Vice President Disbank

 

11:40-12:20
Right Channel/Right Customer

Catherine Graeber Vice President Forrester Research, Inc.

 

13:55-14:35
Protecting Your Brand – Best Practices For Guarding Data

David Friedlander Senior Analyst Forrester Research, Inc.

 

13:55-14:35
Serving The Wired Consumer

Liz Gratton Customer Services Director Egg

 

14:35-15:15
Panel Session: Multichannel Strategies And Customer Advocacy

Catherine Graeber Vice President Forrester Research, Inc.

Benjamin Ensor Senior Analyst Forrester Research Ltd.

Cliff Condon Vice President, Research Director Forrester Research B.V.

 

14:35-15:15
Panel Session: Security

Jost Hoppermann Vice President Forrester Research GmbH and Co. KG

David Friedlander Senior Analyst Forrester Research, Inc.

Martha Bennett Vice President Forrester Research Ltd.

October 13   October 14