Leading A Winning Design Effort |
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May 20-21, 2002 Los Angeles, Calif.
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Exhibitors
Learn about innovative technologies and services pertinent to this event from the following list of leading vendors. For information about exhibiting at Forrester Events, please contact eventsopps@forrester.com.
Enviz
Enviz, Inc. is the technology leader for measuring and analyzing quality of experience. The comprehensive Enviz software is designed for business managers seeking to evaluate and improve the ROI of their Web business. With a powerful and flexible solution, Enviz is the only company that offers native observation of Web users to provide accurate results and recommendations that directly impact the bottom line. Customers of Enviz Insight include Sun Microsystems, Global Sports, Intuit, and more.
ForeSee Results
ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driver Web development strategies. Using the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future customer behaviors, such as purchase, return site visits or referrals. Industry expertise includes news/information, retail, financial services, healthcare/insurance and government.
ForeSee Results, a privately held company, is located in Ann Arbor, Michigan.
MAYA Design
MAYA is a design consultancy and technology research firm. Our user-centered designs reduce development and support costs, and make people want to adopt our clients' information and technology products.
Our clients come from everywhere: baseball scouts and Wall Street investment firms, arts organizations and manufacturers, start-ups and government agencies.
We help them anticipate and capitalize on technological change only after understanding their business objectives and the needs of their customers. We restructure technological complexity in ways that make sense to people, turning roadblocks into market opportunities for our clients.
TrueSpectra
TrueSpectra Image Server renders images on-the-fly from single source image files, eliminating the need for derivative image creation, storage and maintenance, immediately reducing production costs and shortening product time-to-market. Use of TrueSpectra Image Server also enhances the user experience with high-quality, fast-loading, interactive images, which is proven to increase net revenue on eCommerce sites. Additionally, TrueSpectra can be used to manage site bandwidth through image compression optimization resulting in fewer bursting charges and quick loading times for all users, even those on dial-up.
User Interface Engineering
User Interface Engineering helps companies like Best Buy, J.C. Penney, Eddie Bauer, and Lands' End learn how their customers shop on-line and identify the best practices that lead to increased revenue. Our courses and reports are designed to give customers the tools and techniques they need to increase online conversion rates.
Our groundbreaking Compelled-Shopping Analysis measures and diagnoses problems with the shopping experience on e-commerce sites. This data-driven benchmark analysis allows customers to quickly identify where their site sells effectively and pinpoint areas for dramatic improvements that affect the bottom line.
Vividence
Vividence is a leading customer experience market research firm providing critical business insight into online customer experiences, industry trends, and competitive Web strategies. Vividence's unique approach to customer experience measurement combines innovative technology with world-class research techniques and expert consulting services to provide insights that surpass traditional market research models. More than 250 customers including Compaq, Dell, FedEx, General Motors, Macy's, Microsoft, Pfizer, USA Today, and more than 150 of the Fortune 1,000 use Vividence. For more information on how Vividence is transforming market research, visit
Watchfire
Watchfire® provides organizations with the most comprehensive Website management solutions that enable decision-makers to gain competitive advantage. Our analysis of business-critical content enables eBusinesses to identify key issues that affect user experience, online risk, and eBusiness operational costs. Our solutions contribute to the effective management of eBusinesses for profitability. Our flagship product, Watchfire WebXM™, provides complete content testing, analysis, and reporting capabilities, enabling organizations to better control their enterprise Websites while integrating into existing eBusiness architectures and workflows. More than 50% of the Fortune 500 companies rely on Watchfire to optimize their eBusiness success.
WebCriteria
WebCriteria helps companies improve business results from their Websites by helping business managers drive changes that impact visitor success and business performance. WebCriteria's unique closed-loop, scenario-based analysis helps you:
- Focus measurement on critical business processes to eliminate information overload
- Understand the root causes of visitor success and failure
- Prioritize changes for maximum business impact
- Monitor and correlate the effects of changes in site design, marketing campaigns, and system performance on visitor success
