Building A World-Class Multichannel Customer Experience |
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September 21-23, 2003 New York, N.Y.
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Exhibitors
Invitations to sponsor are extended to a group of innovative vendors with products and services pertinent to the Event theme. The following is a list of leading vendors sponsoring at the Event.
Various levels of sponsorships are available. The opportunities are limited and are available on a first-come basis. For information about sponsoring at Forrester Events, please contact Mike Healy at mhealy@forrester.com.
Cysive
The Cysive Cymbio Interaction Server™ is User Interaction Management (UIM) software that delivers a seamless user experience across devices, applications and intermittent connections. Cysive Cymbio® integrates the enterprise where it affects users the most -- the presentation tier -- providing one corporate face to customers and other users. Cysive Cymbio software reduces the cost of multi-channel solutions and enables rapid front-end integration of third-party systems and newly acquired or merged companies. Cysive Cymbio delivers customers and internal users a great experience that increases satisfaction, self-service and productivity, while reducing call center, systems management and software maintenance costs.
First Marketing
http://www.first-marketing.com
First Marketing, a national company headquartered in Pompano Beach, Fla., has been developing and delivering creative communications solutions for over 30 years. Our custom-created publications help Fortune 500, consumer-based companies build relationships with their best customers or acquire new, profitable ones. Only First Marketing publications have been proven effective through third-party research. Capitalizing on our depth of experience and breadth of resources, First Marketing provides total project management for all print and digital marketing programs. For details, call +1 800/461-4154 and request the Partnership Resources Guide.
ForeSee Results
ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driver Web development strategies. Using the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future customer behaviors, such as purchase, return site visits or referrals. Industry expertise includes news/information, retail, financial services, healthcare/insurance and government.
ForeSee Results, a privately held company, is located in Ann Arbor, Michigan.
frog design
Through its unique process of concurrent, multidisciplinary innovation, frog design rapidly delivers high impact products, software, brand enhancements and retail environments.
frog has been part of some of the market's most significant success stories, including global product design strategies for Sony, Louis Vuitton, NEC, Apple Computer and Disney. Examples of frog's design and consumer experience integration include Lufthansa airplane interiors and terminals, Disney cruise lines, and the Victoria’s Secret flagship store retail environment. With its work for Microsoft, SAP, i2 Technologies, Dell.com and Sun Microsystems, frog has also established itself as a leader in software user-interface design and e-commerce solutions.
InQuira
InQuira is the Premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service. InQuira enables customers, partners, and employees to consistently access the information they need from across the enterprise and obtain fast and accurate responses to their sales and service requests. InQuira's technology understands customer intent and delivers 85-95% success rates in responding to customer inquiries.
InQuira's blue chip financial services customers include Fidelity Investments, Bank of America, Charter One Bank, SunTrust, Sovereign Bank, Paypal and Computer Services Inc. (CSI). InQuira enables these companies' Web sites to deliver effective service and targeted promotions relevant to customers' needs.
Maven Networks
Maven Networks is a broadband software company that unites the visual impact of television with the interactivity and measurability of the Internet, to enable organizations to more effectively communicate, market and sell online. The company's flagship product, the Maven Media System, is being used by industry-leading companies to deliver more engaging and effective experiences to broadband users, including leaders in the media, entertainment and cable television industries.
Merkle Direct Marketing
Headquartered in Lanham, Maryland, Merkle Direct Marketing, Inc. has delivered high-quality information-based database marketing services to clients across the United States for more than 30 years. By applying database marketing strategies and unparalleled database infrastructure to direct marketing programs, the company enables its clients to close the gap between marketing strategy and implementation, which can lead to significant improvements in new customer acquisition, retention, maximization, and profitability. Merkle services and solutions include strategic consulting, business intelligence, marketing Knowledge Center development and maintenance, analytical services, data products, list processing, mail production, and response processing services. A privately held corporation, the company has over 700 employees and approximately 300 clients.
The SoftAd Group
In business for nearly 20 years, SoftAd provides consulting and support services, along with its ChannelNet software, to help large companies create and manage a unified network of Web sites. This network is designed to serve as a central nervous system synchronizing brand and product content, business processes, marketing programs, qualified leads, and metrics, while allowing for individual brand and local sales partner site customization. The result provides a consistent multichannel customer experience that connects brands, sales partners, and customers into a seamless, real-time sales and service environment.
SoftAd's clients include Ford Motor Company, Hewlett-Packard, General Motors, La-Z-Boy, Hunter Douglas, and AlternativeMedicine.com.
Vividence
Vividence is a leading customer experience market research firm providing critical business insight into online customer experiences, industry trends, and competitive Web strategies. Vividence's unique approach to customer experience measurement combines innovative technology with world-class research techniques and expert consulting services to provide insights that surpass traditional market research models. More than 250 customers including Compaq, Dell, FedEx, General Motors, Macy's, Microsoft, Pfizer, USA Today, and more than 150 of the Fortune 1,000 use Vividence. For more information on how Vividence is transforming market research, visit
Yesmail
Yesmail is a leading online relationship marketing company specializing in email marketing for customer retention. Yesmail provides the industry's only email marketing automation solution that delivers high ROI and outperforms its competitors by a factor of three. Yesmail works with Fortune 1,000 corporations such as Hewlett-Packard, American Express, Talbots, and Columbia House.
