Building A World-Class Multichannel Customer Experience |
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September 21-23, 2003 New York, N.Y.
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Join us for this groundbreaking two-day Event and learn exactly what you must -- and must not -- do to maximize the multichannel customer experience. Join media and eCommerce mogul Barry Diller and industry leaders from Amazon.com, ESPN, Fidelity, Origins, JetBlue, Dow Jones, IDEO, DDB Worldwide to learn how you can create great customer experiences -- offline, online, and across channels -- that will boost market share and brand loyalty.
Choose from three concurrent, in-depth tracks -- design, marketing, and selling -- offering the tools, knowledge, and best practices you need to make the right decisions right now.
View a video of Moderator Chris Charron previewing Event content.
Download a PDF of the brochure with detailed agenda.
Win recognition for your company's cross-channel success.
Download the entry form for the Forrester XC Awards. Three winners will be announced at the Consumer Forum on September 23 during the Design Track.
Featured Speakers
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Event Information
Summaries- Overview
- Agenda & Speakers
- Exhibitors