The IT Balanced Scorecard: A Tool For Strategic Alignment |
|
June 23, 2010 Kansas City, Mo.
|
Overview
Many IT organizations continue to struggle with aligning IT strategy with business strategy and demonstrating the value of IT to their business counterparts. The IT Balanced Scorecard is a powerful framework that goes beyond being just another metrics system; it's a strategic management and measurement system capable of transforming an organization and delivering breakthrough performance. Using the IT Balanced Scorecard creates a common language between IT and business stakeholders, making it easier to align strategies and measure and communicate value. The four scorecard perspectives include:
- The IT value perspective focuses on alignment, value, and the IT budget.
- The user perspective focuses on customer satisfaction with IT.
- The operational excellence perspective focuses on optimizing IT processes.
- The future orientation perspective focuses on improving staff and organizational capabilities.
Featured Speakers
|
