The Business Of IT: Visible Process Improvement

May 2-5, 2005

Dallas, Texas

MAY 2

8:00 a.m.-6:00 p.m.
Event Registration Open

 

12:00-2:00 p.m.
Welcome Reception In The Technology Showcase

 

2:00-2:45 p.m.
Setting The Stage: The GigaWorld 2005 Research Themes

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Mike Gilpin
Vice President, Research Director
Forrester Research, Inc.


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Merv Adrian
Senior Vice President
Forrester Research, Inc.

 

2:45-3:15 p.m.
Welcome And Introduction

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George F. Colony
Chairman, Chief Executive Officer, and Acting Chief Financial Officer
Forrester Research, Inc.

 

3:15-3:55 p.m.
Technology At Bank Of America: Partnering For Customer Delight, Innovation, And Business Growth

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Barbara J. Desoer
Global Chief Technology, Service and Fulfillment Executive
Bank of America

 

3:55-6:05 p.m.
Track Sessions

3:55-4:15 p.m. — Intermission
4:15-5:05 p.m. — Sessions
5:05-5:15 p.m. — Intermission
5:15-6:05 p.m. — Sessions

 

6:05-8:00 p.m.
Reception In The Technology Showcase


MAY 3

7:30-8:30 a.m.
Breakfast

 

8:30-8:45 a.m.
Morning Announcements

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Mike Gilpin
Vice President, Research Director
Forrester Research, Inc.

 

8:45-9:25 a.m.
Keynote

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Robert B. Carter
Executive Vice President, Chief Information Officer
FedEx

 

9:25-10:05 a.m.
Platinum Keynote Presentation
Raising The Industry Standard: Delivering The Value Of IT As A Service

Robert Youngjohns will discuss why standards matter in the evolution of IT as a service. He will introduce the different approaches in the market and outline the Sun Grid strategy and the progress the company has made delivering true utility computing. Sun is changing the very nature of utility computing with the Sun Grid utility offerings, enabling customers to purchase computing and storage power as they need it, without the long-term life-cycle costs related to capital, management, depreciation, and floor space. Find out how the Sun Grid is leading the industry by providing real value for customers, enabling them to increase data center capacity, better manage usage and project volatility, and reduce risk.


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Robert Youngjohns
Executive Vice President, Strategic Development and Sun Financing
Sun Microsystems

 

10:05-10:45 a.m.
Networking Break In The Technology Showcase

 

10:45-11:45 a.m.
Track Sessions

10:45-11:35 a.m. — Session
11:35-11:45 a.m. — Intermission

 

11:45 a.m.-12:15 p.m.
Guest Executive Forum: Aligning IT And Business In An On Demand World

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Jay M. Gardner
Vice President and General Manager, On Demand Business Unit
BMC Software

 

11:45 a.m.-12:15 p.m.
Guest Executive Forum: Harnessing The Power Of Service Grids For Competitive Advantage

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Larry J. Lozon
Global Offering Executive
EDS

 

12:15-1:15 p.m.
Lunch

 

1:15-2:15 p.m.
Dessert Buffet In The Technology Showcase

 

2:15-2:55 p.m.
Keynote Presentation
Enterprise Services Architecture: Delivered

To succeed in today's competitive marketplace, companies need to constantly balance between differentiation for top-line growth and productivity for bottom-line growth. Flexibility, openness, and speed are critical for both. To achieve these attributes, companies must have the right IT architecture and the right IT platform. Shai Agassi will demonstrate how Enterprise Services Architecture powers mission-critical business solutions that drive productivity, as well as enables companies to build custom solutions to drive differentiation.


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Shai Agassi
Executive Board Member
SAP

 

2:55-3:35 p.m.
Platinum Sponsor Keynote: Build An On Demand Business With Simple IT Solutions From IBM

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Douglas S. Brown
Vice President, Infrastructure Solutions Marketing
IBM

 

3:35-4:15 p.m.
Telecommunications Provider Megamergers: Where Do We Go From Here?

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Lisa Pierce
Vice President
Forrester Research, Inc.


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Howard E. Janzen
President, Sprint Business Solutions
Sprint Corporation


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Daniel T. Walsh
Vice President – Sales Planning Support
SBC Services


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Eric Shepcaro
Vice President, Business Strategy and Development
AT&T


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G. Joseph Lueckenhoff
Vice President, Business Mobility And Marketing
Cingular Wireless

 

4:15-5:15 p.m.
Track Sessions

4:15-4:25 p.m. — Intermission
4:25-5:15 p.m. — Sessions

 

5:45-9:30 p.m.
Special Event: A Taste Of Texas

All attendees, speakers, and exhibitors are invited to join us at an offsite networking event at Circle R Ranch. Get ready to experience an authentic ranch event, including quick-draw shootouts, country-and-western line dancing, guided horseback trail rides, and more. The evening will be capped off with an authentic rodeo — a can't-miss Texas tradition.

Transportation to the event will begin departing at 5:45 p.m.



MAY 4

7:30-8:30 a.m.
Breakfast

 

8:30-8:40 a.m.
Morning Announcements

 

8:40-9:20 a.m.
Forrester Analyst Keynote: The Ascendancy Of IT

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Marc Cecere
Vice President, Principal Analyst
Forrester Research, Inc.

 

9:20-10:30 a.m.
Emerging Technology Preview: Demos From 2004 Emerging Technology Showcase Winners

 

10:30-11:00 a.m.
Networking Break In The Technology Showcase

 

11:00 a.m.-12:00 p.m.
Track Sessions

11:00-11:50 p.m. — Sessions
11:50-12:00 p.m. — Intermission

 

12:00-12:30 p.m.
Guest Executive Forum: Computer Sciences Corporation
Computer Sciences Corporation (CSC) is delivering innovation to clients in ways that minimize risk, avoid cost, and deliver benefits to our customers' business. Simply said, we do this by innovating practically. Learn how CSC is bringing business value to our customers through innovative approaches to enterprise communications. As businesses become more reliant on technology for success, the requirement for effective business communications becomes more critical to maintaining and increasing competitive advantage. Businesses develop, evolve, and need to remain agile enough to adapt to new requirements as market conditions dictate. One of the fundamental enablers is a solid IT and communications infrastructure that is both flexible and scaleable enough to meet both core business needs and enable differentiation and competitive advantage.

CSC's Converged Networks is a powerful new architecture providing a platform for fully managed multimedia services. As business productivity applications become more readily available, consideration must be given to the network infrastructure to ensure that these applications can be effectively introduced and efficiently supported.

Simplicity is the key; the need for easier management making the network more transparent to the business is a fundamental. CSC's Converged Networks enables organizations to consolidate both real-time and nonreal-time traffic across a simplified, unified ubiquitous, scalable network allowing enterprises to leverage the latest and greatest enterprise, business-to-business, and business-to-customer applications.


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Adrian Bronco
Global Infrastructure Services, Director, Strategic Planning
Computer Sciences Corporation

 

12:00-12:30 p.m.
Guest Executive Forum: Enterprise Risk Management — An IT Perspective

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Krishna Nacha
Vice President
iGATE Global Solutions

 

12:00-12:30 p.m.
Guest Executive Forum: Microsoft Corporation — Making Better Platform Decisions
When Microsoft? When Linux? When UNIX? In today's changing enterprises, critical IT often evolves into an organic mesh of applications and services running on a mix of UNIX, Linux, and Windows platforms. In many scenarios, the customer is left to integrate it all — a job that can often be labor-intensive, unreliable, and costly. Through the power of software, Microsoft is uniquely positioned to help IT organizations reduce complexity by providing solutions for all stages of the IT life cycle. Does your organization consider all the factors it should in making well-informed platform decisions? Come listen to Microsoft's General Manager of Platform Strategy, Martin A. Taylor, take on these issues in an executive Forum speech at GigaWorld, May 4 at noon.


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Martin A. Taylor
General Manager, Platform Strategy
Microsoft

 

12:30-1:30 p.m.
Lunch

 

1:30-2:15 p.m.
Dessert Buffet In The Technology Showcase

 

2:15-5:05 p.m.
Track Sessions

2:15-3:05 p.m. — Sessions
3:05-3:15 p.m. — Intermission
3:15-4:05 p.m. — Sessions
4:05-4:15 p.m. — Intermission
4:15-5:05 p.m. — Sessions

 

5:05-7:30 p.m.
Technology Showcase Closing Reception


MAY 5

7:30-8:30 a.m.
Breakfast

 

8:30-12:40 a.m.
Track Sessions

8:30-9:20 a.m. — Sessions
9:20-9:30 a.m. — Intermission
9:30-10:20 a.m. — Sessions
10:20-10:40 a.m. — Break
10:40-11:30 a.m. — Sessions
11:30-11:40 a.m. — Intermission
11:40 a.m.-12:40 p.m. — Sessions

 

12:50-2:00 p.m.
Lunch




Forrester Events Contact Information
US: +1 617/613-5905 or +1 888/343-6786 (toll-free in the US and Canada only).
Europe: +31 20 305 48 48
Email: events@forrester.com