OCTOBER 13

10:05-10:50
Securing Customers’ Relationships

Cliff Condon Vice President, Research Director Forrester Research B.V.

11:20-12:05
Maintaining Customer Relationships Across All Channels

Alberto Naef UniCredit UniCredit

12:05-12:50
Moving From Over-The-Counter To The Internet

Joe Dall CIO National Savings & Investments

14:20-15:00
Banking Platform Renewal

Frank Berghammer Head of IT Process Management HypoVereinsbank

14:20-15:00
Driving Sales With Segmentation

Benjamin Ensor Senior Analyst Forrester Research Ltd.

15:00-15:40
Application Renewal In Financial Services

Jost Hoppermann Vice President Forrester Research GmbH and Co. KG

15:00-15:40
Building Trust And Value With Customers Online

Paul Say Head of e-Marketing First Direct

16:10-16:40
Guest Executive Forum: ATG

Simon Pearson Director of Financial Services ATG

Trent Rossini Operations Executive PruHealth

16:10-16:40
Guest Executive Forum: Satyam Computer Services

Nitin Patil Regional Director, Banking and Financial Services Satyam Computer Services

16:40-17:20
European Online Consumer Credit: Cetelem Case Study

Frederic Tardy Head of e-Business Cetelem

16:40-17:20
eTransformation: Sampo Bank Case Study

Olavi Luukkonen Global CIO Sampo

OCTOBER 14

09:40-10:25
The Second eBanking Revolution – Payments

Bo Harald EVP Payments and e-services Nordea

11:00-11:40
New Approaches to Customer Security

Martha Bennett Vice President Forrester Research Ltd.

11:00-11:40
Using A Multichannel Strategy To Build Long-Term Value

Ruggero Benedetto eBanking Director Banca Monte dei Paschi di Siena

Massimiliano Ugolini Head of Technology and Innovations Division at MPSnet Banca Monte dei Paschi di Siena

11:40-12:20
Fraud Prevention: Disbank Case Study

Taner Ayhan Executive Vice President Disbank

11:40-12:20
Right Channel/Right Customer

Catherine Graeber Vice President Forrester Research, Inc.

13:55-14:35
Protecting Your Brand – Best Practices For Guarding Data

David Friedlander Senior Analyst Forrester Research, Inc.

13:55-14:35
Serving The Wired Consumer

Liz Gratton Customer Services Director Egg

14:35-15:15
Panel Session: Multichannel Strategies And Customer Advocacy

Catherine Graeber Vice President Forrester Research, Inc.

Cliff Condon Vice President, Research Director Forrester Research B.V.

Benjamin Ensor Senior Analyst Forrester Research Ltd.

14:35-15:15
Panel Session: Security

David Friedlander Senior Analyst Forrester Research, Inc.

Martha Bennett Vice President Forrester Research Ltd.

Jost Hoppermann Vice President Forrester Research GmbH and Co. KG