Forrester Research: - Consumer Forum 2005

Innovating In A Consumer-Driven World

September 27-28, 2005

New York, N.Y.

Sponsors

Invitations to sponsor or exhibit are extended to a group of innovative vendors with products and services pertinent to the Event theme. The following is a list ofthis Event's sponsors.

Platinum Sponsors

Hewlett-Packard Company

Gold Sponsors

Critical Mass
IBM
Modem Media
Wipro Technologies

Silver Sponsors

Agency.com
ChannelNet
Conversagent
Coradiant
Coremetrics
ForeSee Results
IMPAQT
Interwoven
Molecular
Organic
Sigma Dynamics
SiteSpect
SAP
The DMA
WebCollage

Special Event Sponsored By:

SAP

For information on the various sponsorship opportunities, please contact Laura Highmark at lhighmark@forrester.com.

Agency.com

http://www.agency.com

Agency.com is a full-service interactive agency. Since 1995, the company has created effective interactive marketing campaigns together with world-class websites to help global clients — including 3M, British Airways, BrownCo, Discovery Networks, T-Mobile UK and Visa — get and keep customers online. Agency.com is headquartered in New York and has offices in Amsterdam, Chicago, Dallas, London and San Francisco. For more information, visit www.agency.com. Agency.com is a subsidiary of the Omnicom Group Inc. (NYSE:OMC), a Fortune 500 global advertising, marketing and communications company.

ChannelNet

http://www.channelnet.com

ChannelNet is a full-service provider of multichannel sales solutions that create a seamless multichannel customer experience. For 21 years, ChannelNet created thousands of solutions for hundreds of companies worldwide including Hunter Douglas and Ford Motor Company. Contact: John Hayes, Business Development Manager, 415-289-5150; jhayes@channelnet.com; or visit the Web site for more information. www.channelnet.com

Conversagent

http://www.conversagent.com

Conversagent Automated Service Agents™ represent the next generation of online customer service, combining the quality and intimacy of attended support with the low cost of self-service. Automated Service Agents (ASAs) stand out for their ability to converse in natural language, eliminating frustration and increasing satisfaction.

Customers engage in text chat with an ASA, ask questions in their own words, and get direct answers, not pages of search results. Conversagent ASAs deliver rapid ROI and improve customer service quality for leading companies, including Comcast, Time Warner, Panasonic, Harrisdirect and others.

Coradiant

http://www.coradiant.com

Coradiant's unique, user-centric approach to web performance monitoring quickly delivers accurate management information in business-relevant formats. The company's TrueSight Real-User Web Transaction Monitor includes Watchpoint technology that gives site operators and network managers a real-time understanding of the user's web experience without the complexity, cost and risk of traditional performance management approaches. Founded in 1997 by a team of Internet and performance experts, Coradiant has consistently pioneered advanced technology and best practices for web-based systems.

Coremetrics

http://www.coremetrics.com

Coremetrics is the leading provider of on-demand Web analytics and precision marketing solutions, offering the industry's only Web analytics platform that captures and stores all customer and visitor clickstream activity to build LIVE (Lifetime Individual Visitor Experience) Profiles. Coremetrics services over 450 brands that rely on LIVE Profiles to monitor and optimize marketing campaigns, improve cross-sell and multichannel initiatives, and precisely target customers. The company is privately held with funding from Accel Partners and Highland Capital Partners and is headquartered in San Mateo, California with offices in Austin, Texas and London, England. To learn more about Coremetrics, visit www.coremetrics.com or call 877-721-CORE.

Critical Mass

http://www.criticalmass.com

Critical Mass is a leading interactive marketing services firm that provides effective, distinctive and innovative digital solutions to our clients. We have designed and built Web sites and customer experience management programs for clients such as Dell, Hyatt Hotels, Mercedes-Benz USA, Procter & Gamble, Morgan Stanley, Albertsons, and many others. Our focus is on Customer Experience Management which includes: user-centered design, personalization, content management, electronic marketing programs, application development, and site optimization. Founded in 1995, Critical Mass is headquartered in Calgary, Alberta Canada, with offices in Austin, Chicago and New York.

ForeSee Results

http://www.ForeSeeResults.com

ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driver Web development strategies. Using the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future customer behaviors, such as purchase, return site visits or referrals. Industry expertise includes news/information, retail, financial services, healthcare/insurance and government.

ForeSee Results, a privately held company, is located in Ann Arbor, Michigan.

Hewlett-Packard Company

http://www.hp.com

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium businesses.

HP is leveraging it's broad portfolio of products, services, and partnerships to drive change and innovation in every aspect of how digital entertainment is created, distributed and enjoyed.

IBM

http://www.ibm.com

IBM's integrated multi-channel retail solutions help retailers transform into consumer-centric organizations, seamlessly integrating sales channels so that customers can shop whenever, wherever and however they choose. Our solutions are intended to help retailers gain and keep competitive advantage by offering consumers a rich, personalized experience on the Web — and across all of the other channels and touchpoints they use. A seamless cross-channel experience means greater customer satisfaction, and that means greater customer loyalty and walletshare. It's an on demand world. Be an On Demand Business.

IMPAQT

http://www.impaqt.com

IMPAQT has redefined how Search Marketing tools and services are utilized to help clients achieve success in their online efforts. We offer customizable applications, extensive campaign management experience, proprietary research and actionable metrics such as our SearchPositionScore™ (SPS), which provides key performance indicators for search visibility, competitive analysis and campaign forecasting. As a Search Solutions Provider, IMPAQT currently services corporations in the finance, healthcare, retail, education, travel and B2B sectors — including numerous Fortune 500 companies — with data intensive needs.

Interwoven

http://www.interwoven.com

Interwoven, Inc., the foremost provider of content experience management solutions, extends enterprise content to enrich the experiences of customers, employees, and partners.

Modem Media

http://www.modemmedia.com

Founded in 1987, Modem Media is an interactive marketing strategy and services firm recognized for the innovation and effectiveness of its work in digital channels. Modem Media helps world class companies realize greater value from their customers by increasing sales and reducing costs across their communications, selling and service activities. The Company builds value for global businesses including Allianz, AOL, Delta Air Lines, General Motors, Heineken USA, Home Depot, IBM, Kraft, Michelin, Philips Electronics, PricewaterhouseCoopers and Sprint. Modem Media's success is rooted in the integration of customer-driven marketing strategies, award-winning creative solutions, and advanced marketing technologies. Modem Media is headquartered in Norwalk, Connecticut, and has additional offices in San Francisco and London.

Molecular

http://www.molecular.com

Molecular, Inc, a technology consulting firm, designs Internet-based solutions to help companies increase revenues and decrease operating costs. Molecular's approach is one that unites strategy, technology, user experience and usability design to solve the business challenges facing our clients. The outcome: measurable business results. For over 11 years, Molecular has directed successful Web initiatives for the nation's top companies, including, Blue Cross Blue Shield of Massachusetts, Fidelity Investments, Analog Devices, JP Morgan Invest, Gillette, The TJX Companies, and Talbots.

Organic

http://www.organic.com

Organic is a digital marketing agency that designs and builds exceptional interactive experiences for leading companies to drive brand awareness and more profitable customer relationships for clients such as DaimlerChrysler, Sprint, Bank of America, and 20th Century Fox. Founded in 1993, Organic has offices in Detroit, Los Angeles, New York, San Francisco, and Toronto. Advertising Age recently named Organic a top ten interactive agency. To learn more about Organic, please visit www.organic.com or read our blog at http://threeminds.organic.com. Organic, Inc. is a part of Omnicom Group Inc. (NYSE: OMC) (www.omnicomgroup.com).

SAP

http://www.sap.com

SAP for Consumer Products is an industry solution combining mySAP™ Business Suite solutions with tailored functionality to meet the specific needs of companies in diverse industry sub-segments, including food and beverage, home and personal care, consumer electronics, durable goods and apparel and footwear. The industry solution offers best practices for adaptive supply chain management, efficient product life-cycle management and improved customer and supplier relationship management, delivering a lower total cost of ownership by offering proven SAP® applications. Based on the SAP NetWeaver™ platform, SAP for Consumer Products allows for seamless integration of business processes for category management, trade promotion management and new product development and introduction.

Sigma Dynamics

http://www.sigmadynamics.com

Sigma Dynamics software solutions create proactive organizations that identify problems, discover opportunities and make critical decisions in real time. At the core of the Sigma Dynamics system is the ability to recognize changing patterns in customer and business process behavior in real time, alert business users immediately and make decisions automatically. Sigma Dynamics' solutions enable organizations to define, assess, and execute the next best action to take based on key performance goals.

SiteSpect

http://www.sitespect.com

SiteSpect enables web marketers to optimize conversion rates through A/B and multivariate testing. By testing variations of landing pages, product descriptions, promotions and buy-flows, SiteSpect lets marketers fine-tune every aspect of their web site to increase profitability. As the first and only non-intrusive solution available, SiteSpect empowers marketers to optimize their sites without the need for ongoing IT involvement. SiteSpect's patent-pending technology is used in some of the world's largest and most complex e-commerce sites. For more information, contact us at 617-859-1900 or www.SiteSpect.com.

The DMA

http://www.the-dma.org

The Direct Marketing Association is the leading trade association for businesses and organizations interested in direct and database marketing, which in 2004 generated more than $2.3 trillion in US sales, including $143.3 billion in catalog sales and $52.5 billion in Web-driven sales. In addition to catalogs and the Web, DMA members employ a wide variety of marketing media, including mail, email, newspapers and magazines, interactive television, telephone, and radio, among others.

Founded in 1917, The DMA today has more than 5,200 corporate, affiliate, and chapter members from the US and 44 other nations, including 55 companies listed on the Fortune 100. Reflecting the significant and growing role that direct marketing plays in today's advertising mix, The DMA's membership represents marketers from every business segment, including catalogers, Internet retailers, retail stores, nonprofit organizations, advertising agencies, financial services providers, book and magazine publishers, book and music clubs, industrial manufacturers, and a host of other vertical segments, as well as the service industries that support marketers.

WebCollage

http://www.webcollage.com/

With a patented, ASP-based solution, WebCollage helps manufacturers and their online channel partners turn browsers into buyers through enhanced merchandising efforts. The WebCollage solution captures a manufacturer's existing product marketing materials and syndicates this content to their various online channel partners. Manufacturers benefit from greater control over their brand and product presentation. Channel partners benefit via enhanced merchandising capabilities and reduced content development requirements — at no additional cost to them. All sides benefit from the increased sales and higher customer satisfaction associated with a stronger merchandising effort.

Wipro Technologies

http://www.wipro.com/retail

At Wipro Technologies (NYSE: WIT), we provide best in class end-to-end eBusiness, CRM, SCM, technology infrastructure, ERP, data warehousing, and business intelligence solutions for retail, CPG, and distribution, with focused practices on grocery, specialty and multichannel retailing, apparel and footwear, food and beverage, and wholesale distribution industries. We provide domain-expertise-based solutions in collaborative commerce, supply chain, point of sales, GDS, category management, and warehouse management systems, and work with industry specialists and customers through our centers of excellence in supply chain planning and execution, merchandizing and pricing, RFID, pharmacy in retail, in-store solutions, and data analytics. Wipro has annual revenues of $1.3 billion delivered through 42,000 employees operating from over 40 development centers across the globe. We currently engage over 421 clients (including 151 Forbes 2000 clients and 89 Global 500 clients).

Event Information


Privacy Policy Integrity Policy Money-Back Guarantee Worldwide Locations RSS

Entire contents © 1997-2007, Forrester Research, Inc. All rights reserved. Forrester, Forrester Wave, RoleView, Technographics, TechRankings, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. Forrester clients may make one attributed copy or slide of each figure contained herein. Additional reproduction is strictly prohibited. For additional reproduction rights and usage information, go to www.forrester.com. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.