Earning Customer Loyalty With Great Cross-Channel Experiences |
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June 9-11, 2004 New York, N.Y.
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Sponsors
Invitations to sponsor are extended to a group of innovative vendors with products and services pertinent to the Event theme. The following is a list of leading vendors sponsoring at the Event. Click on the name to visit their home page or scroll to read a brief description on each company.
Visibility Sponsors |
Premier Sponsors |
Featured Sponsors |
Achieve significant face time with potential customers and decision-makers from the financial services industry who are determining which technology products and services are right for their companies.
Various levels of sponsorships are available. The opportunities are limited and are available on a first-come basis. For more information please contact Forrester Events by phone at +1 888/343-6786, or by email at eventsopps@forrester.com.
anacubis
anacubis software enables the discovery of key intelligence within large amounts of information, facilitating analysis and supporting effective business decision making.
Through a unique and intuitive visual interface the anacubis Desktop enables you to easily retrieve, consolidate and analyze information from business information vendors, websites, internal databases and spreadsheets into one View, reconcile that information and analyze its meaning to quickly discover key intelligence.
anacubis can enable you to optimize the value of your business information for financial research and analysis in applications such as due diligence, compliance and M&A analysis.
ATG
ATG software helps some of the world's largest financial institutions create a richer, more adaptive interactive experience for their customers, sales force and business partners, online and via other channels. Our solutions help companies more effectively market, sell, and service their customers thereby enhancing revenues, reducing costs and improving the satisfaction and overall experience of their customers. Our financial service customers include companies such as HSBC, Merrill Lynch, Barclays Global Investors, Mellon Financial, Fidelity Investments, Wells Fargo, Fannie Mae, Friends Provident, Conseco, DAB Bank, and Aetna.
Avenue A/Razorfish
Avenue A/Razorfish delivers integrated interactive marketing solutions that provide seamless customer experiences across multiple channels. Our approach combines world-class agency creativity and deep Internet technology expertise to build systems and develop campaigns & programs. Our goal is to maximize the value of the Internet as a true online channel to help our clients attract, convert, service and retain customers. Think of us as an interactive agency that lives at the intersection of marketing and technology.
Birlasoft
Birlasoft Inc, a global software solution and service provider, is part of the USD 1 billion C.K. Birla Group of India and a GE equity strategic investment company. Certified at CMMi Level 5, ISO 9001:2000 standards and having very strong Six Sigma Quality Process methodologies, Birlasoft has overall revenue in excess of 94 million USD.
The company has executed multiple IT engagements with leading Banking, Financial Services organizations such as Citibank, American Express, Bank of Tokyo-Mitsubishi, Morgan Stanley, Merrill Lynch, Caterpillar Financials, Countrywide Financials, and has identified Financial Services as a major thrust area.
The Financial Services Group (FSG) of Birlasoft has been formulated as an independent Strategic Business Unit (SBU), consolidating all financial services and insurance projects. FSG brings to the table over 1500+ man-years of domain/technology experience, through an excellent mixture of Business and Techno-functional experts having collective experience with various leading financial institutions.
Empirix
Empirix is the leading source for test and monitoring solutions that measure, manage, and enhance the performance of Web and voice applications. Empirix delivers powerful and innovative products and services that improve end-users' Quality of Experience (QoE) while reducing development costs and improving time to market.
ForeSee Results
ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driver Web development strategies. Using the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future customer behaviors, such as purchase, return site visits or referrals. Industry expertise includes news/information, retail, financial services, healthcare/insurance and government.
ForeSee Results, a privately held company, is located in Ann Arbor, Michigan.
ICICI OneSource
ICICI OneSource (I-OneSource) is a leading BPO services provider with facilities in India offering full suite of transaction processing services and contact center operations.
It currently serves several Fortune 500 and FTSE 250 companies in the US and UK; handling 18 million voice and back office transactions per annum.
I-OneSource is a part of The ICICI Group, India’s largest private sector financial services group managing assets over $20b. Leveraging this parentage, ICICI OneSource prides its deep expertise in the financial services domain.
With five facilities in India, I-OneSource is located in Mumbai and Bangalore. The company has also invested in in-country account management and business development teams located in the US and UK.
I-OneSource is the world's first company to achieve COPC -- 2000 R CSP certification for back office processing and a full COPC for its inbound customer contact center.
Informa Investment Solutions
For over twenty years, Informa Investment Solutions, Inc. (doing business as Effron PSN, Performer, and netDecide) has been a leader in providing financial information to financial institutions, investment managers, and independent advisors. The company's products, PSN, netDecide and Performer, cover investment manager search and evaluation databases, performance reporting solutions and enterprise solutions to assist investment professionals in managing assets and communicating with clients. PSN is a separate account investment manager database, used by plan sponsors, consultants and brokerage firms to search for managers, and conduct ongoing evaluations. Money management firms use it for competitive analysis, growing new products and preparing marketing presentations. Web sites and other software applications use PSN information to add valuable content.
Banks and brokerages use the netDecide wealth management platform in their day-to-day financial planning and investment proposal process.
The same investment professionals use our Performer software and service bureau for portfolio performance evaluation, and statement generation for their clients.
InQuira
InQuira is the Premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service. InQuira enables customers, partners, and employees to consistently access the information they need from across the enterprise and obtain fast and accurate responses to their sales and service requests. InQuira's technology understands customer intent and delivers 85-95% success rates in responding to customer inquiries.
InQuira's blue chip financial services customers include Fidelity Investments, Bank of America, Charter One Bank, SunTrust, Sovereign Bank, Paypal and Computer Services Inc. (CSI). InQuira enables these companies' Web sites to deliver effective service and targeted promotions relevant to customers' needs.
Keynote Systems
Keynote Systems, the Internet Performance Authority®, is the worldwide leader in Web performance measurement and management services that improve the quality of e-business. Keynote's services enable corporate enterprises to monitor, benchmark, test, diagnose and optimize their e-business systems both inside and outside the firewall. Over 2,100 corporate IT departments and 19,000 individual subscribers rely on the company's easy-to-use and cost-effective services to increase revenues and reduce downtime costs, without requiring additional complex and costly software implementations.
MasterCard Advisors
http://www.mastercardadvisors.com
MasterCard Advisors, LLC, an affiliate of MasterCard International, is a global professional services organization offering consulting, research, outsourcing and information products and services. Through a worldwide network of consultants, Advisors offers a wide-ranging depth and breadth of services, delivering highly focused expertise and customized solutions to help each client increase share and maximize profitability. MasterCard Advisors provides access to best-in-class payments expertise across cardholder services, customer experience, information technology, information services, marketing, operations, research, rewards programs, risk management, and payment strategies.
Modem Media
Founded in 1987, Modem Media is an interactive marketing strategy and services firm recognized for the innovation and effectiveness of its work in digital channels. Modem Media helps world class companies realize greater value from their customers by increasing sales and reducing costs across their communications, selling and service activities. The Company builds value for global businesses including Allianz, AOL, Delta Air Lines, General Motors, Heineken USA, Home Depot, IBM, Kraft, Michelin, Philips Electronics, PricewaterhouseCoopers and Sprint. Modem Media's success is rooted in the integration of customer-driven marketing strategies, award-winning creative solutions, and advanced marketing technologies. Modem Media is headquartered in Norwalk, Connecticut, and has additional offices in San Francisco and London.
Molecular
Molecular creates engaging online experiences that help companies increase revenues and streamline costs. Our design experts work collaboratively with clients to identify and prioritize key business opportunities, implement powerful online experiences and integrate multiple customer touch-points to create a seamless experience regardless of channel. Molecular's approach is one that unites strategy, technology, user experience, and usability design to solve the business challenges facing our clients.
Proficient Systems
Proficient Systems is a leading provider of e-business technology solutions that enable financial service institutions to leverage their collective assets (Web traffic, sales people and marketing programs) to generate more revenue while enhancing their customers' online experience. The Proficient Sales Server™ identifies and ranks the best browsing prospects on your Web site for your call center people to approach and engage through chat and collaborative browsing.
Syntel
Syntel is a global provider of custom IT and BPO outsourcing solutions. Recently named to Forbes Magazine's "Best 200 Small Companies in America," Syntel has 4,000 employees worldwide. Its Global Development Centers are assessed at Level 5 of SEI's CMM and are ISO 9001:2000 certified. Over 35 percent of 2003 revenues were derived from FS customers, and three of Syntel's top ten customers are in Finance. Syntel's solutions for the FS industry include collateral management, SMART card migration, mortgage processing / origination, and investment management solutions.
Vividence
Vividence is a leading customer experience market research firm providing critical business insight into online customer experiences, industry trends, and competitive Web strategies. Vividence's unique approach to customer experience measurement combines innovative technology with world-class research techniques and expert consulting services to provide insights that surpass traditional market research models. More than 250 customers including Compaq, Dell, FedEx, General Motors, Macy's, Microsoft, Pfizer, USA Today, and more than 150 of the Fortune 1,000 use Vividence. For more information on how Vividence is transforming market research, visit
Yahoo!
Yahoo! Inc. is a leading provider of comprehensive online products and services to consumers and businesses worldwide. Yahoo! is the No. 1 Internet brand globally and the most trafficked Internet destination worldwide. Headquartered in Sunnyvale, Calif., Yahoo!'s global network includes 25 world properties and is available in 13 languages.
