Building A World-Class Multichannel Customer Experience

September 21-23, 2003

New York, N.Y.

Speech Summaries

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Keynote Speakers

Keith Reinhard

Keith Reinhard
Chairman and CEO
DDB Worldwide

Forrester Analysts

James L. McQuivey

James L. McQuivey
Vice President
Forrester Research, Inc.

Event Information

Summaries

Speakers

Keynote Speakers

Keith Reinhard

Forrester Analysts

James McQuivey, Ph.D.

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