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Description
Your IT support operation is the window between the business and the rest of your IT organization. We have entered the age in which technology is truly linked to business competitiveness and embedded in the lives of employees. This means that there needs to be a yin and yang relationship between IT services delivered and the support provided in order to achieve I&O success. Also, be clear that cost is not the only value factor you need to be concerned about, as reputation becomes equally important in cementing I&O's importance in the business. For these reasons, it's imperative that you evolve your approach to IT support. In this session Forrester outlines a framework for success.
Agenda:
- Discussing The Problems With Current IT Support Operations
- Providing A Blueprint For A Best Practice IT Operations Center
- Recommending An Approach For Assembling An IT Management Tools Portfolio
- Introducing Perspective And Outcome Metrics To Measure Reputation
- Speculating On Acquisition And Merger Developments In The IT Management Tools Market
Vendors mentioned: Amazon.com, BMC Software, CA Technologies, Cisco Systems, Dell, EMC, Google, HP, IBM, Microsoft, Oracle, and VMware.
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