Forrester

Why Read This Report

Business process pros live at the intersection of business and technology and bring process methodologies, business knowledge, and technology insights to business transformation initiatives. Finding the right balance of process discipline, business insights, and technology know-how remains a continuous challenge, especially when building your business process management (BPM) team and its reporting relationships. Plus, what form and type of knowledge do you require — not only to continuously improve but also to transform the business? Clearly, business process transformation requires core skills in BPM, business analysis, and key technologies. But the question centers on: Just how much knowledge of each area do business process pros need to master? To help, we have identified nine categories of critically important questions to answer across the three areas of process discipline, business domain, and supporting technology. By making sure your project team can address all aspects of BPM, you will move the needle considerably toward better competitive advantage and business transformation.