Forrester Research: Forrester Retail Insights IT Management First Look: Research & Event Highlights From Forrester

 16 Nov. 2005
Simplifying Information Architecture
Information architecture (IA) helps IT address business needs by providing a framework to map and describe an enterprise's information assets and their relationship to processes and systems. But IA programs fail if not approached the right way. To be successful, build iteratively, focus on pain points, and execute top-down.


Optimizing The IT Portfolio For Maximum Business Value
Forrester surveyed North American IT decision-makers and interviewed users and vendors to better understand IT portfolio management best practices and optimization methods. Organizations that employ portfolio optimization demonstrate significant increased returns and greater business value from their IT investments.


Taking Your PMO To The Next Step: The Office Of The CIO
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the office of the CIO. Leveraging the discipline and skills in successful PMOs can make IT organizations more effective in delivering what the business really needs.


Building The Business Case For APM
In a small number of firms today, IT management is using application portfolio management (APM) tools to shave 10% to 30% or more from the maintenance budget, achieving ROI within the first 12 months. These savings provide the opportunity to increase innovation capacity by 30% to 95%. Detailed application metrics allow IT management to discuss spending in business terms with system stakeholders, resulting in greatly improved business/IT relationships in these firms.


How India, China Redefine The Tech World Order
India and China -- with their fast-growing markets and rapidly expanding innovation capabilities -- are threatening to redefine the historically US-centric -- and unipolar -- world order for the tech industry. This document examines how the epoch-defining interplay of accelerators and decelerators impacts the performance of both Asian giants and will shape high-tech industry relationships between the East and the West over the next two decades (2005-2025).


Preparedness Versus Probability In Determining Risk
Organizations are building defined processes to measure and manage risk -- risks that cross traditional silos of risk management, such as credit and market risk, to new areas in operational risk management. When conducting a risk analysis, organizations seeking to measure operational risk should give greater consideration to their preparedness to meet or mitigate a risk -- before spending time on probability.


What's Important To IT Management In 2006
IT executives in 2005 were asked to do more to boost top-line growth, make their infrastructures as reliable as the power grid, make their teams better at managing suppliers, boost their knowledge of their businesses, and become ever more cost efficient. In 2006, leading IT organizations will participate more in business innovation, become catalysts for process transformation, and help their firm move beyond compliance to enterprise risk management.


Make IT Matter For Business Innovation
Business execs don't believe that the IT organization contributes business innovations to their firm. Not surprising, given that IT allocates less than 25% of its budget toward "new" work -- activities not classified as maintenance and ongoing operations. This document outlines steps that IT must follow to recover its innovation potential with changes that span people and organization, process, and technology. Where to start depends on the type and status of the IT organization today.


Characteristics Of An IT Innovation
Characteristics Of An IT Innovation

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Dear Colleague,

For those IT management -- or IT and management -- watchers out there, we are pleased to keep you posted on Forrester's latest thinking on this subject, captured in our second edition of the IT Management First Look. Whether you're the CIO or a direct report (or work in an IT organization or have a strong interest in the role that IT plays in and across the enterprise), there is something here for you.

Our featured research for the month -- Morphing IT Governance From Function To Process -- tackles the thorny issue of managing investments and projects that cross business units -- something that business and IT organizations grapple with every day. Built on both survey and case study research, Forrester Vice President and Principal Bobby Cameron explores this topic in depth and with pointed insights.

We have also included links to our most recent thinking on a wide range of topics -- from globalization to enterprise risk management, from information architecture to IT portfolio management, and from management trends to making IT more relevant in business innovation.



Laurie M. Orlov
Vice President, Research Director


Process-Based IT Governance Morphing IT Governance From Function To Process Cross-unit investments dominate IT's agenda, and most firms address them from a business process approach. But many CIOs find that managing these can be difficult. One reason: they take a traditional approach to IT governance, with many trying to manage cross-unit business processes from within the units themselves. But traditional IT governance can't respond to firms' exploding need for global processes, consistent customer experience across channels, and flexibility to support partners. Instead, with CIOs working as a change catalyst, firms should create centralized business process governance, led by senior executives, and involving partners. This process governance will set priorities based on business processes, with the business defining what's to be done -- not how to do it. IBM and General Motors provide good case examples for this approach.

Upcoming Forrester Teleconferences On IT Management
Forrester Teleconferences are live, interactive, hourlong teleconferences incorporating a simultaneous WebEx slide presentation by a Forrester analyst, followed by an open forum for questions and discussion.

IT Governance Processes: Demand Management
Craig Symons
December 14, 2005, 11 a.m.-12 p.m. Eastern time

Market Landscape -- Enterprise Risk And Compliance Software
Michael Rasmussen
December 14, 2005, 1-2 p.m. Eastern time

Miss A Forrester Teleconference?
Recordings of past Forrester Teleconferences are now available for download on Forrester.com. To access them, go to the archive from our Events page.

Upcoming IT Management Boot Camps
Forrester's Boot Camp training sessions equip you with a skill set that will help you meet your job challenges. These one- and two-day Events are developed and led by Forrester analysts and draw on their research to bring you best practices and analytical insights to help you succeed.

The IT Balanced Scorecard: A Tool For Strategic Alignment
Belmont, Calif.
February 16, 2006

Upcoming IT Management Research
The IT Management team will be publishing a great deal of research over the next few weeks. Here is what we're most excited about:

  • Taking Control Of IT Risk -- Michael Rasmussen
  • IT Strategy Maps: A Tool For Strategic Alignment -- Craig Symons
  • ISO 27001: Businesses Can Now Get An ISO Security Certification -- Khalid Kark
  • Firms Need New Governance, Metrics For Digital Business Success -- Bobby Cameron
  • The State Of Vendor Management And Sourcing: Forrester Business Technographics® United States -- Tom Pohlmann



Research Referenced In This Issue

Balancing BU IT With Corporate Development And Architecture (37936)
Building The Business Case For APM (36504)
COBIT Maturity Assessment: Are You Ready? (37511)
How India, China Redefine The Tech World Order (37967)
IT Governance Structures (37823)
IT Trends 2006: BP And Enterprise Architecture Modeling Tools (38145)
Make IT Matter For Business Innovation (38116)
Making NDAs Part Of An Information Risk Management Strategy (38190)
Metrics Boost EA Effectiveness (37839)
Morphing IT Governance From Function To Process (37386)
Optimizing The IT Portfolio For Maximum Business Value (37387)
Preparedness Versus Probability In Determining Risk (38151)
Simplifying Information Architecture (37385)
Taking Your PMO To The Next Step: The Office Of The CIO (37755)
The CIO Job Shows Sharp Improvement In 2005 (37841)
The CIO Profile (37885)
The Forrester Wave™: Enterprise Risk Management Consultants, Q4 2005 (35887)
The Management Process Alphabet Soup (37663)
The Maturing Of The EA Function (38101)
What Must EA Do To Sustain SOA? (37855)
What's Important To IT Management In 2006? (37868)


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