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In this Forrester Wave™, we evaluated the strengths and weaknesses of top information quality software vendors across 53 criteria. Dirty data is both common and costly but is manageable with the right tools. Information quality software helps improve the accuracy, consistency, completeness, and usefulness of data -- achieving greater business value, not cleansing to perfection. The results of our analysis: Harte-Hanks Trillium Software, Firstlogic, and IBM are the market leaders for their comprehensive, highly scalable data cleansing and profiling capabilities, including support for international customer-focused data and the ability to cleanse noncustomer data. This report also includes an interactive vendor comparison tool that provides detailed product evaluations and customizable rankings.
Enterprises use hosted message archiving services to help comply with government regulations (especially in financial services) and corporate communications policies and to effectively handle legal discoveries. The top five message archiving hosted service providers -- as measured by having 100 or more messaging archiving customers -- are FivePoints Compliance, Iron Mountain, LiveOffice, Microsoft, and ZANTAZ. To see how these vendors stack up against one another, Forrester evaluated their strengths and weaknesses across 61 criteria. The result: Despite Microsoft having achieved the highest overall score, no vendor emerged as a clear leader. All of the hosted services we evaluated are missing important functionality compared with licensed message archiving software. Nevertheless, Iron Mountain, Microsoft, and ZANTAZ are strong performers, while FivePoints Compliance and LiveOffice are contenders.
Some enterprises prefer to license and install message archiving software for regulatory and corporate policy compliance, to reduce the cost of eDiscovery, and to reduce storage costs through mailbox management. The top six message archiving software vendors are Computer Associates, EMC, IBM, Open Text, Symantec, and ZANTAZ. Our Wave evaluation shows: Symantec and Computer Associates come out on top because they meet multiple business requirements with top-notch functionality and provide message archiving in the context of a broader solution -- in their cases, information life-cycle management (ILM).
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From The Editor: A New Wave Of Research
This First Look features our recent Forrester Waves. Please feel welcome to drop me a note if there's a technology area you'd like to see us Wave.
In five weeks, Forrester will host IT Forum 2006: GigaWorld in Las Vegas. Our analysts are readying a comprehensive track on the latest in collaboration, content, portals, search, eLearning, BI, data warehousing, and info management. We first explored the Information Workplace in a Big Idea report published in June 2005 and followed up with a look at Information Management. Please join us for a rich mix of keynotes, presentations, interactive discussions and one-on-one meetings. I look forward to seeing you there.
Connie Moore
Vice President and Research Director
Forrester Research
Information Workplace Track Sessions
IT Forum 2006: GigaWorld
The Information Workplace: Moving Beyond Next-Generation Content, Collaboration, And Portal And Productivity Tools
Presenters: Connie Moore and Erica Rugullies
Choose The Right Enterprise Collaboration Platform
Presenter: Erica Rugullies
Untethering The Information Worker: Rethinking Office Spaces, Locations, And Layout
Presenter: Erica Rugullies
Searching For A Better Search
Presenter: Matthew Brown
Capture Knowledge Before It Walks Out The Door
Presenter: Matthew Brown
Forrester Panel: Microsoft Office And Exchange 12
Moderator: Barry Murphy
How Manufacturing Companies Use Information Workplaces For Innovation
Presenter: Laura Ramos
Information Management 101
Presenter: Barry Murphy
Two Sides Of The Same Enterprise Content Management Coin
Presenter: Kyle McNabb
Roundabout: Best Practices In Multisite Web Content Management
Presenter: Kyle McNabb
Information Life-Cycle Management: Take The Reins!
Presenters: Robert Markham and Stephanie Balaouras
Incorporating Learning Into The Business Process
Presenter: Claire Schooley
Where Business Intelligence And Business Process Management Meet Within The Information Workplace
Presenters: Keith Gile and Colin Teubner
Moving Away From BI Tools Toward BI Solutions: Navigating The BI Rationalization Process In The Information Workplace
Presenter: Keith Gile
Governance Points The Way Toward Successful Data Warehousing Architectures
Presenter: J. Paul Kirby
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The Forrester Wave™: BI Reporting And Analysis Platforms, Q1 2006
Forrester evaluated 10 leading business intelligence (BI), database, and application vendors across 92 criteria and found that Business Objects has established early BI platform leadership, followed by Cognos. Hyperion, MicroStrategy, and SAS offer strong enterprise analytics, while Actuate and Information Builders are strong in enterprise reporting and scalability. Microsoft's latest release offers tighter integration with Microsoft Office, while Oracle and SAP emphasize integration with their respective enterprise applications over deeper reporting functionality.
The Forrester Wave™: Human-Centric Business Process Management Suites, Q1 2006
Many enterprises are now turning to business process management suites (BPMS) as a way to realize their strategic focus on business processes. To see how human-centric BPMS vendors stack up, Forrester evaluated 12 vendors across 215 criteria. The result? Lombardi Software, Pegasystems, and Savvion lead with comprehensive suites that foster rapid, iterative process design; Appian leads with a richly featured suite for people-intensive work; and TIBCO leads with a human-centric BPMS that leverages its integration-centric product. Fuego and HandySoft are strong performers with excellent integration. Metastorm, which is integrating its human and integration-centric products, and Global 360 are both strong performers with Microsoft-based products, but Metastorm relies too much on third-party software and Global 360 needs better process-aware reporting.
FileNet by far offers the best support for document-centric processes, and both Appian and FileNet excel at combining structured and collaborative work. Fujitsu, another strong performer, leads in OEM deals and standards but requires coding to build out advanced functionality. And Ultimus -- while lacking a full suite -- is a contender with a competitive Microsoft-based product sold on a global basis.
Information Management 101
Organizations constantly search for ways to innovate and improve performance. To gain competitive advantage, many seek to better leverage information -- about customers, products, financials, business processes, partners, and employees -- to increase customer intimacy, reduce costs, improve products, and mitigate risks. Yet many still struggle to manage and use structured and unstructured information. The first step: Understand your needs for information and the processes, policies, and organization for information governance. Next, evaluate the technologies to satisfy your information needs, and then craft a top-down information management strategy, addressing high-priority business processes and enterprise information requirements first.
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