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Young consumers are connecting socially in record numbers via broadband, mobile phones, and IM. And technology is reaching young consumers: 95% of online 12- to 21-year-olds have or use one of the three. Still, Generation Y prefers in-person conversation for most communication scenarios.
Mark your calendars!
Harnessing The Power Of Integrated Marketing
November 17, Chicago, Ill.
Making B2B Marketing Work
January 19, Cambridge, Mass.
The Road Map For Email Marketing Success: An Introduction
February 9, San Francisco Bay area
For details, contact Jennifer Joseph at jjoseph@forrester.com.
Unable to attend this year's Consumer Forum? Catch video excerpts of keynotes from Forrester analysts and speakers from the NFL, HP, and Apple at Forrester.com. To view Q&A with Apple's Greg Joswiak, click here.
MSN And Yahoo! Knock Down Their IM Walls
by Charles S. Golvin
Music Lessons: Is Your Industry At Risk?
by Josh Bernoff
Brand Monitoring Moves Into The Mainstream
by Jim Nail
Intel Viiv Tackles Digital Home Barriers With Silicon
by Paul Jackson
B2C Email Marketing In Europe: 2004 To 2010
by Fiona McDonnell
Verizon's Fios TV Sees The Light Of Day
by Maribel D. Lopez
Up more than 145% in the past two years, over one-quarter of online consumers use their laptops to surf the Web wirelessly. Untethered consumers go wireless mostly at home and work, but they also unplug in hotels, airports, train stations, and outdoors.
Forrester is looking for a senior marketing analyst to cover marketing channel execution, digital print
technologies, offer management, and marketing asset management. For details, please contact Jill Yates at jyates@forrester.com.
At this year's Consumer Forum, attendees, analysts, and presenters discussed four scenarios that make in-game advertising relevant today: reaching a mainstream audience, creating brand awareness, strengthening customer relationships, and catalyzing into social marketing.
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Content Is The New Must-Have: Why Video Is Hot Right Now
Now that two-thirds of North American households are online, and broadband has reached 72.5 million US households, value has begun to shift from the business of connecting pipelines and selling products to the market for content. Home networks and cheap devices free media content from the shackles of space and time, opening up distribution, and creating the opportunity for new business models. Fasten your seat belts: The content explosion is only beginning.
New audio and video outlets are turning up everywhere. Audio content is reaching a connected audience, as evidenced by Apple's iTunes music store's more than half a billion downloads and the launch of Napster To Go.
The old-fashioned 30-minute grids of the TV networks and release structure used by movie studios are weakening as video makes the jump to the Internet, mobile phones, hand-held video games, and recently to Apple's newest iPod. In 2004, more online consumers -- 58% -- viewed Internet video than listened to streaming or downloaded audio (see figure below).
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With media content flowing freely thanks to the Internet, device-makers, Internet portals, and service providers are scrambling to increase their value by acquiring original content and/or getting a piece of the distribution pie. Google and Comcast's recent interest in AOL, and rumors of Yahoo!'s competing desire for Time Warner's portal property, demonstrates the growing appeal of Internet content distribution. AOL's original content has always been a strength for the ISP veteran, helping the provider survive as many of its customers made the leap from dial-up to broadband. With a wealth of content from Time Warner library, AOL could provide Comcast, Google, or Yahoo! with a strong beachhead for Internet distribution. Despite growing content offerings, Comcast.net and other ISP-proprietary portals fail to attract more than 11% of their subscribers to their sites.
As video content breaks free from the constraints of space and time, executives should take some lessons from the music industry. Content executives who are looking at the risks and opportunities of online video distribution should take note:
- TV networks, movie studios, and cable and satellite operators will need to jettison the notion that revenue should derive from a single source, and embrace alternative ways of thinking about making money from video.
- To make alternative video distribution profitable, content producers should begin to focus on the small(er) screen and the creation of unique content that consumers will pay for to use on their mobile phones or iPods.
- Internet video -- with its ad-supported model -- will increase in quantity and improve in quality. Some of the currently free content will make the leap to fee-based offerings as the video iPod and similar devices prove their worth to content owners and consumers.
- Consumers will begin their own video explosion of video podcasts that will let them be seen AND heard, some with hopes of recognition that would mirror the mainstream success of Internet-goofball-turned-MTV-star Andy Milonakis.
- Traditional TV advertisers will be forced to find new ways to market their wares in portable video: Look out for sponsorships, product-placement, and long form showcase-style ads to become more prevalent.
As more industries -- service providers, device makers, portals, and others -- look to the value of content to increase their revenue, watch out for more partnerships like Apple-Disney and an explosion of video from all sources and distribution channels.
In the next few months, we'll have completed research on the DVR market, RSS adoption, digital photography, wireless churn, online promotions, mobile marketing, database marketing trends, and the Hispanic market for consumer technologies.

Chris Charron
Vice President, Research Director
Devices, Media, & Marketing Research
P.S. If you'd like to suggest research for us to write, or if there are data points you're looking to track down, feel free to drop me a line anytime at chrischarron@forrester.com.
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