Forrester Research: Forrester Retail Insights IT Services First Look: Research & Event Highlights From Forrester

 17 Feb. 2006
Outsourcing Trends To Watch In 2006
We interviewed Forrester's services analysts as well as executives at major service providers to uncover key trends that will shape the sourcing market in 2006. Look for new buyers -- midmarket customers and business unit executives -- of outsourcing services.


The Forrester Wave™: Enterprise Risk Management Consultants, Q4 2005
Today, clients look at risk from short-term tactical perspectives, such as regulatory compliance, or from siloed perspectives where each business unit within a large company develops independent risk initiatives. Clients will not gain the full business benefits they hope to achieve until they take an enterprisewide approach to risk: enterprise risk management (ERM). In this document, Forrester grades the best-known ERM consultants across 37 criteria, judging services capabilities, prior client experiences, and ability to handle risk engagements in multiple geographies.


The Forrester Wave™: Indian Vendor Consulting Capabilities, Q4 2005
Forrester evaluated the strengths and weaknesses of top-tier Indian vendors across 20 criteria. The result was that two distinct types of consulting capability emerged: technical consulting and business process consulting. While all the vendors evaluated had good to excellent technical consulting expertise, they had different capabilities in business process consulting. Infosys, given its investment in a separate IT/business consulting arm, is best-positioned to offer high-value management consulting skills.


The Forrester Wave™: Global Delivery Infrastructure Management, Q4 2005
IT service providers of all stripes are ramping up their low-cost, remote infrastructure delivery capabilities. Traditionally, domestic providers touted their global capabilities as a mechanism for serving clients locally wherever they happened to be. But now, providers are moving toward a more distributed, process-centric, global delivery model (GDM) that relies on nearshore and offshore facilities to remotely service clients.


The State Of Vendor Management And Sourcing
To understand IT governance structures and priorities, Forrester surveyed 922 decision-makers who influence technology spending at US enterprises. This report illustrates trends in two key areas of IT governance: vendor management (VM) and sourcing.






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Dear Colleague,

Welcome to the introductory IT Services First Look. Our goal is to give you a single place in which to find Forrester's most relevant research into this important topic.

This First Look will highlight our most current research into IT services like consulting, systems integration, application development, and outsourcing. Forrester's research also spans the entire services life cycle: how to make the decision to use outside help, how to hire providers, and how to govern engagements once they've been initiated.

In keeping with this focus, our highlighted report for this edition is "Adaptive Sourcing: Outsourcing's New Paradigm" -- a Forrester Big Idea that deals with the problems in today's outsourcing contracts and how they can be fixed.

But while we want to proactively send you information that we think is relevant, we also want to hear from you. As you read through the documents highlighted in this First Look, please send your feedback, suggestions, and other ideas to me at ITservices@forrester.com.


I look forward to working with you more as 2006 continues.


Christine Ferrusi Ross
Vice President, Research Director

Adaptive Sourcing: Outsourcing's New Paradigm Forrester Big Idea, January 12, 2006, by Julie Giera and Andrew Parker


Something is wrong with the outsourcing industry. Despite double-digit growth, providers are facing lower profits, shorter contracts, and unhappy customers. And very few $100 million deals signed today will generate the expected revenues five years into the contract.

The fundamental problem? A 30-year-old business model based on inflexibility that doesn't account for the predictable patterns of technology adoption and deployment that every company goes through.

The solution? Forrester proposes a new outsourcing business model -- Adaptive Sourcing -- composed of flexible contracts, pricing, and service delivery that adapts over time to customer needs and expectations. Adaptive Sourcing will transform the entire outsourcing industry -- if vendors have the foresight and courage to adopt it.

Forrester's IT Forum 2006: GigaWorld Achieving Business Flexibility Through IT Innovation
Las Vegas, Nev., April 3-6, 2006


Forrester's IT Forum 2006 is the must-attend Event for IT and business executives charged with choosing and implementing technologies to gain and maintain a competitive advantage. The Event will show you how to build your digital business with innovative technologies and IT services practices that drive innovation, efficiency, and, ultimately, top-line growth. Only Forrester's IT Forum 2006 will deliver a comprehensive and customizable four-day learning experience that provides peer networking with more than 1,000 attendees, one-on-one meetings with more than 70 Forrester analysts, more than 80 relevant breakout sessions with Forrester analysts, and much more. Speakers include:

  • Mark Hurd, CEO and president, Hewlett-Packard Corporation
  • Steven I. Cooper, senior vice president and CIO, The American Red Cross
  • Bruce J. Goodman, senior vice president and chief service and information officer, Humana
  • Platinum Sponsor Speaker: William Vass, CIO, senior vice president, Information Technology, Sun Microsystems
  • Many more!

Upcoming Forrester Teleconferences On IT Services
Forrester Teleconferences are live, interactive, hourlong teleconferences incorporating a simultaneous WebEx slide presentation by a Forrester analyst, followed by an open forum for questions and discussion.


Outsourcing Trends To Watch In 2006
March 9, 2006, 1-2 p.m. Eastern time
Presented by: Christine Ferrusi Ross

This presentation will discuss the top 10 trends affecting buyers and sellers of outsourcing services. Included are trends affecting the midmarket, offshore vendors, vertical industries, and contract flexibility. Agenda: What are the top 10 trends in outsourcing for 2006? What are the implications for outsourcing buyers? What are the implications for outsourcing providers? Vendors mentioned: CSC, EDS, IBM, Infosys, and Tata Consultancy Services.

The Forrester Wave™ On Top Systems Integrators In The Federal Government Market: Who Stands Out And Why
March 24, 2006, 1-2 p.m. Eastern time
Presented by: Alan E. Webber


As information technology becomes more and more of a key aspect with every federal government program and the push for integration across programs, silos, and agencies continues, the government is turning to integrators to bring everything together. To assess the state of the federal government systems integration market and determine how top vendors stack up against one another, Forrester evaluated the strengths and weaknesses of top federal systems integrators across 31 criteria. This teleconference will help participants analyze the maturity of vendors' current systems integration capabilities, their market presence, and their strategy to address government clients' requirements using the results of our Forrester Wave™ methodology.

Upcoming IT Services Research
The IT Services team will be publishing a great deal of research over the next few weeks. Here is what we're most excited about:

  • The Forrester Wave™: Integrated Desktop And Service Desk Outsourcing, Q1 2006, by Robert McNeill
  • The Forrester Wave™: HR BPO Providers, Q1 2006, by William Martorelli



Research Referenced In This Issue

Adaptive Sourcing: Outsourcing's New Paradigm (37389)
Outsourcing Trends To Watch In 2006 (38538)
The Forrester Wave™: Enterprise Risk Management Consultants, Q4 2005 (35887)
The Forrester Wave™: Global Delivery Infrastructure Management, Q4 2005 (35915)
The Forrester Wave™: Indian Vendor Consulting Capabilities, Q4 2005 (38189)
The State Of Vendor Management And Sourcing (38044)


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