Forrester Research: Forrester Retail Insights Computing Systems First Look: Research & Event Highlights From Forrester

 23 March 2006
The State Of The PC In The SMB Market
Forrester surveyed 700 small and medium-size businesses (SMBs) about their PC upgrade plans for 2006. We found that SMBs will refresh about 26% of their systems this year and increase their adoption of mobile platforms. Dell is the preferred choice with almost two-thirds of SMB firms, followed by HP, Lenovo, and Toshiba.


Storage Service Providers Rise From The Ashes
Today, a number of pressures are fueling renewed interest in storage outsourcing and third-party storage hosting. With IT budgets and staffing levels that are stagnant or slow-growing, most IT departments are struggling to acquire, manage, and protect massive storage infrastructures while responding to new business demands. Therefore, they are once again considering outsourced storage as an alternative.


Server Virtualization Goes Mainstream
Server virtualization has quickly surpassed other forms of infrastructure virtualization, including techniques for virtualizing storage and networks. Globally, 75% of 1,221 enterprises surveyed by Forrester say they are aware of server virtualization technologies, 26% have implemented it, and 8% more will pilot it by the summer of 2006.


The Future Of Data Center Automation
Data center automation (DCA) products have evolved from basic provisioning and software distribution tools into powerful platforms that govern many aspects of data center operations. While many products share a common foundation in configuration management, DCA products have broadened their reach into asset management, compliance auditing, and policy-based automation. As a result, firms are confronted with a wide array of DCA products with overlapping capabilities -- particularly in configuration management.


Power And Cooling Heat Up The Data Center
After a brief day in the sun in the late '90s, concerns about power and cooling as critical limitations in the enterprise data center and corporate IT strategy faded into obscurity along with the dot-com economy. Over the past two years, however, as energy prices have soared and servers have grown denser and hotter, power and cooling have once again become critical issues. Improving energy efficiency and solving the problems generated by increasingly dense server form factors is a community effort that requires contributions from semiconductor, system, software, and data center operation vendors.


Desktop Security Management Trends In 2006
Forrester surveyed 94 IT decision-makers about their approach to patch and security configuration management. Although two-thirds of the firms surveyed had already deployed tools to automate patch assessment and deployment for desktops and laptops, less than half had deployed vulnerability assessment or security configuration management tools with broader functionality. Many desktops remain vulnerable to potential security breaches through incorrect system, network, or application settings. However, regulatory requirements and the ever-narrower window between vulnerability discovery and exploit will force firms to focus greater attention on these problems.


Patch Management Deployment
Patch Management Deployment

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Dear Friends,

Our research this quarter truly spans the whole computing systems domain -- from the fundamentals of data center power and cooling all the way to application dependency mapping. We're seeing furious innovation at the two opposite ends of the computing stack: 1) in the basic components, with lower-power, multicore chip designs, and 2) in all areas of virtualization, from virtualizing compute capacity to assembling virtual maps that really allow you to manage your applications to business objectives.

Dig in, and thanks to all of you who've been voting on our Client Choice ballots; we really appreciate the feedback. And as always, I look forward to hearing your suggestions and comments -- please don't hesitate to get in touch!


All the best,
Laura Koetzle
Vice President, Research Director
laurakoetzle@forrester.com

PS. We're looking forward to seeing many of you at Forrester's IT Forum 2006 in Las Vegas in just two weeks! And for our European readers, we'll see you in Lisbon in June.

The Forrester Wave™: Application Mapping For The CMDB, Q1 2006

Forrester evaluated the strengths and weaknesses of the eight vendors that have brought an original technology for automated application to infrastructure dependency mapping to market across 63 criteria. Application to infrastructure dependency mapping bridges the gap between business user value, application performance, and what the IT specialist sees -- essentially, infrastructure component availability.


Forrester Wave: Application Mapping For The CMDB, Q1 2006 This, combined with the ITIL CMDB concept, lays the foundation for radical changes in the way IT operations manage resources. All products performed strongly; we favored those that can produce results in real time, though this may not be everyone's choice. nLayers and Relicore emerged as the overall leaders, followed by BMC, Tideway, and Collation/IBM. In a very close race, the strong contenders are: Mercury, which continues to revamp its technology and product integration; Cendura, which offers highly detailed data-center-oriented information; and Computer Associates (CA), which is just entering the field. This order will almost certainly change considerably over the next 12 to 18 months, with HP being the next likely heavyweight entrant. Forrester will continue to analyze acquisitions and product updates in this dynamic market on an ongoing basis.

By using a technology that combines CMDBs and application dependency mapping, firms can reap many benefits:

  • A better understanding of how applications are deployed in production.
  • Better control of infrastructure and application changes.
  • The possibility of controlling spiraling application costs.
  • A better way to consolidate infrastructure.
  • Better planning of backup sites.
  • The ability to comply with regulations.
  • A better understanding of vulnerabilities.
  • A more efficient set of management tools.

Desktop Virtualization Is The Future Of The Corporate PC

Desktop virtualization has existed in some form for more than 15 years, but in the past three years, new models have emerged that will dramatically change desktop computing. Firms have long used server-based computing (SBC) to create virtual instances of desktop applications on a server that multiple remote users can access. Today, emerging products like the Hewlett-Packard and ClearCube blade PCs, Softricity SoftGrid, and VMware Workstation and ACE offer new models for virtualizing the desktop. Desktop virtualization offers significant benefits, including better security, manageability, and access to desktop applications in a distributed world.

Virtualization is the most important technology to hit the corporate PC space since the thin client. It will force firms to manage software provisioning to internal and external users and to accept more applications from external sources. However, short-term technology challenges limit the utility of virtualization in the enterprise today.

Upcoming Research

The Forrester Wave™: Disaster Recovery Service Providers, Q1 2006 -- Colin Rankine

Making Endpoint Security Proactive -- Natalie Lambert and David Friedlander

Will Compute Grid As A Service Fly? -- Frank E. Gillett

The CMDB: Beyond BSM (Let's Get Physical) -- Jean-Pierre Garbani

Whole-System Automation Meets Configuration Management -- Galen Schreck

Disk Storage Implications Of On-Demand Broadcasting -- Stephanie Balaouras

The Forrester Wave™: Web Application Firewalls, Q2 2006 -- Michael Gavin

Events Note

We hope to see you all at Forrester's IT Forum 2006: GigaWorld in Las Vegas on April 3-6, where we will focus on "Achieving Business Flexibility Through IT Innovation."



Research Referenced In This Issue

Desktop Security Management Trends In 2006 (39109)
Desktop Virtualization Is The Future Of The Corporate PC (38140)
Power And Cooling Heat Up The Data Center (38746)
Server Virtualization Goes Mainstream (38634)
Storage Service Providers Rise From The Ashes (38034)
The Forrester Wave™: Application Mapping For The CMDB, Q1 2006 (36891)
The Future Of Data Center Automation (37506)
The State Of The PC In The SMB Market (38953)


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