Forrester Research: Forrester Retail Insights IT Management First Look: Research & Event Highlights From Forrester

 23 May 2006
The Enterprise Architecture Of SOA
Few IT organizations have expertise integrating IT after mergers and acquisitions (M&A) activity, yet business success is dependent upon IT's successful integration. Without a well-thought-out and effectively managed plan, IT risks an incomplete integration, business frustration with its capability, loss of critical staff, higher costs, and an unnecessarily complex environment. Successful IT integration starts before the merger or acquisition, with CIO involvement in due diligence and with assessing IT's own capabilities. Due diligence must be used to develop an integration strategy, plan, and team that will give the CIO confidence. CIOs with M&A experience identify key decisions around which applications, infrastructure, and IT processes can go forward and key actions to create the new IT organization after the merger or acquisition.


The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2006
Faced with mandates for tighter corporate governance and enterprise risk management and barraged by compliance regulations, organizations are adopting platforms that are focused on enterprise governance, risk, and compliance (GRC) management. To assess the state of the GRC platform market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top vendors across 99 criteria. This report includes an interactive vendor comparison tool that provides detailed product evaluations and customizable rankings.


Transforming R&D Culture
The industrial era corporate R&D model -- with its insular and unresponsive culture -- is dead. To win in today's globally networked and volatile economy, firms must transform their R&D culture to drive not just technical innovations, but also business model innovations that cannot be replicated by competitors. Today's digital era firms need a flexible, market-focused, corporate R&D function anchored by partner-friendly processes that span corporate and geographic boundaries. Growth-seeking CEOs can learn from pioneers like BT, Eli Lilly, Intel, and Whirlpool about new governance structures, processes, skills, and tools that they must invest in to seed and nurture a dynamic R&D culture.


The Forrester Wave™: Project Portfolio Management, Q1 2006
Project portfolio management (PPM) is a critical enabler for IT work delivery. For successful delivery, IT organizations must be able to visualize the requirements to meet objectives, determine the best combinations of new projects and existing systems to achieve the correct resource balance, and control unnecessary investments. To assess the state of the market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top PPM vendors across 94 criteria. Included in this report is an interactive vendor comparison tool that provides detailed product evaluations and customizable rankings.


The Shortage Of Legacy Programmers -- The Reality, The Hype, And What You Can Do About It
The looming shortage of COBOL programmers is a common topic in the IT industry trade press. Some pundits fuel the shortage concerns with fuzzy mathematical equations that prove that the entire population of people with legacy skills will soon be extinct. It is true that some geographic areas have trouble today finding qualified people to fill their staff vacancies, while COBOL programmers in other areas can't find suitable employment. It is also true that if nothing is done about the problem, then several years from now, a number of factors will combine to create a crisis that currently does not exist. However, the pundits don't tell you that firms can take steps to virtually eliminate the problem before it ever becomes serious.


COBIT 4.0 Is A Strong Governance Platform
The IT Governance Institute (ITGI), author of control objectives for information and related technology (COBIT), released version 4.0 of its governance framework in December 2005. While this version is billed as an incremental update, it is a significant improvement on its predecessor, version 3.0, and forms the foundation for a strong IT governance framework. Clients in the midst of building or strengthening their IT governance should adopt in whole or in part the substance of COBIT 4.0.


Integrating eCommerce Across The Firm
Companies have built standalone eCommerce teams for good reasons -- to address cross-organizational opportunities, enable rapid growth, and support multiple brands. But most companies have disbanded these standalone groups and have integrated the marketing and IT skills back into the existing marketing and IT organizations. To make this integration successful, companies must create responsive, cross-unit governance models that continue to meet their eCommerce needs.


Navigating IT Management: An Overview
Forrester takes a broad view of IT management, not only covering the traditional roles and responsibilities of the IT organization, but also recognizing IT's role in driving business innovation; managing governance, risk, and compliance across the enterprise; and facilitating new business models that focus on shared specialized services. This document is a primer on Forrester's coverage of IT management trends, concerns, and advice.


Forrester's IT Management Research Encompasses Three Perspectives
Forrester's IT Management Research Encompasses Three Perspectives

Search
Search Forrester's Web site.

 

Greetings To Our Management Colleagues (Within And Outside Of IT)

Spring has "sprung," as they say, here in New England, delivering rain volume not seen since 1938!

But we have that certain optimism that arrives every spring, with a lengthy list of topics and advice to help you run your organizations and maximize the value from your IT dollar. To get the most out of running and working with IT, we are providing a profile analysis of today's IT organizations, categorizing them into Solid Utilities, which focus primarily on reliability and infrastructure availability; Trusted Suppliers, which add successful project delivery to the infrastructure offerings; and Partner Players, which are strategically linked to and critical to the organization's product and service delivery.

Why is this important? Because all three of these "archetypes" map to the role of IT in the firm, business expectations, governance approach, and IT skills and deliverables -- IT organizations need to map their role to one of these archetypes and manage their own and peer expectations accordingly.

We also want you to be armed with a map on how Forrester views the overall topic of IT management, showing you the what, how, and future direction of the CIO role, running IT like the business that it has become, and how IT works with other initiatives. We packed all of this overview material into a guide you should place in an easy-access location on your desk.

Make sure to mark your calendars September 18-20 for our Technology Leadership Forum -- Prospering In The New IT Ecosystem -- and check out our full list of Forrester events!

All the best,

Laurie M. Orlov
Vice President, Research Director


Aspiring To Be An Archetype Is Different From Being One The Three Archetypes Of IT
From the outside looking in, all IT organizations appear to have the same reason for being. But CIOs must understand that there is no one type of IT organization right for all enterprises and all industries. Instead, there are three clear archetypes for successful IT organizations: Solid Utilities, Trusted Suppliers, and Partner Players. Understanding which is which helps articulate IT strategy and dictate tradeoffs, and it helps IT achieve its goal of running more like a business.

Upcoming IT Management Research
The IT Management team will be publishing a great deal of research over the next few weeks. Here is what we're most excited about:

  • Helping IT Manage Internal Customers -- Bobby Cameron
  • Creating The Strategic Plan for Today's IT -- Alex Cullen
  • Logistics Firm Corrals App Maintenance Costs -- Phil Murphy
  • Is There A Career Future For IT? -- Laurie Orlov
  • What Innovations Do CEOs Really Want, And How Can Consultants Deliver Them? -- Navi Radjou
  • Market Landscape Series: Enterprise Risk Management Dashboards -- Michael Rasmussen
  • IT Demand Management -- Craig Symons
  • What Successful Organizations Know About Project Management -- Laurie Orlov

How We Can Help You
Our analysts can help you translate Forrester's research into results for your organization through inquiries, strategy calls, speeches, Webinars, and organizational assessments. Here are just a few of the ways we can help you:

  • Enterprise architecture assessment (Alex Cullen)
  • IT & ERM integration strategy (Mike Rasmussen)
  • IT Balanced Scorecard design and implementation (Craig Symons)
  • IT marketing program design (Laurie Orlov)
  • IT process methodology comparison (Bobby Cameron)
  • Legacy modernization strategy (Phil Murphy)
  • PMO assessment (Margo Visitacion)
  • R&D strategic plan review (Navi Radjou)

Contact Sam Bright at sbright@forrester.com today for more details!

Upcoming Forrester Teleconferences On IT Management
Forrester Teleconferences are live, interactive, hourlong teleconferences incorporating a simultaneous WebEx slide presentation by a Forrester analyst, followed by an open forum for questions and discussion.

Enterprise Architecture's Role In IT-Enabled Business Innovation
Alex Cullen
June 1, 2006, 1-2 p.m. Eastern time

Integrated IT Management: Turning Automation Inward On IT
Phil Murphy, Margo Visitacion
June 20, 2006, 1-2 p.m. Eastern time

Monitoring Risk With Enterprise Risk Dashboards
Michael Rasmussen
June 22, 2006, 1-2 p.m. Eastern time

Miss A Forrester Teleconference?
Recordings of past Forrester teleconferences are now available for download on Forrester.com.

Upcoming IT Management Boot Camps
Forrester's Boot Camp training sessions equip you with a skill set that will help you meet your job challenges. These one- and two-day Events are developed and led by Forrester analysts and draw on their research to bring you best practices and analytical insights to help you succeed.

Metrics For Boosting EA Effectiveness
Cambridge, Mass.
June 22, 2006

The IT Balanced Scorecard: A Tool For Strategic Alignment
Cambridge, Mass.
July 18, 2006

Missed The IT Forum? Speech Highlights Are Available
Great content comes in many different formats -- including video and audio. Speech highlights from last month's IT Forum are now live, including speeches by:

  • Mark Hurd, CEO, Hewlett-Packard
  • Linda Dillman, former CIO, Wal-Mart
  • George F. Colony, CEO, Forrester
  • Andrew Bartels, Vice President, Forrester, and John Rymer, Vice President, Forrester (The Future Of Software)
  • William Vass, CIO, Sun Microsystems
  • Bruce Goodman, CIO, Humana



Research Referenced In This Issue

COBIT 4.0 Is A Strong Governance Platform (39122)
Debunking The Top Five Myths About R&D (39134)
Drivers Of Salary Strategies For Today's IT Job Market (39121)
Integrating eCommerce Across The Firm (38561)
Microsoft Is Too Narrowly Focused In The PPM Market, But UMT Acquisition Changes Things (39039)
Navigating IT Management: An Overview (39293)
Pharma Risk Managers: ERM Is In Your Future (38030)
Rebuilding IT Culture After Organization Change (38854)
Taking The Pulse Of IT Marketing (39370)
The Enterprise Architecture Of SOA (38979)
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2006 (38185)
The Forrester Wave™: Project Portfolio Management, Q1 2006 (36485)
The Shortage Of Legacy Programmers — The Reality, The Hype, And What You Can Do About It (38233)
The Three Archetypes Of IT (38343)
The US Needs Better — Not More — Engineers (39399)
Topic Overview: Enterprise Architecture (39183)
Topic Overview: IT Governance (39177)
Transforming R&D Culture (38345)
Understanding And Mitigating Online Risks (39296)


EMAIL: Email this issue to a colleague.

PRINT: View a printer-friendly version of this issue.

VIEW ARCHIVE: View past issues of First Look.

TECHNICAL SUPPORT: Call the Client Resource Center
1 866/FORRESTER (1 866/367-7378) or +1 617/613-5730.

EMAIL SUBSCRIPTIONS: If you'd like to subscribe or unsubscribe to First Look, please go to your Email Subscriptions page.



Entire contents © 1997-2006, Forrester Research, Inc. All rights reserved. Forrester, Forrester Wave, Forrester's Ultimate Consumer Panel, WholeView 2, Technographics, TechRankings, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. Forrester clients may make one attributed copy or slide of each figure contained herein. Additional reproduction is strictly prohibited. For additional reproduction rights and usage information, go to www.forrester.com. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

Forrester Research, Inc., 400 Technology Square, Cambridge, MA 02139