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The State Of Enterprise IT Services: 2009
Business Data Services North America And Europe
November 6, 2009 , 29 pages
by Pascal Matzke, John C. McCarthy
As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted from strong anticyclical growth, the picture is much more mixed this time in terms of spending plans. This document summarizes the key highlights from Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2009, which offers deeper insights into enterprise spending behavior for IT services and outsourcing.

Market Momentum: IT Management Software Market, H1 2009
Vendors Are Missing The Cloud And Virtualization Waves
November 5, 2009 , 6 pages
by Peter O'Neill
Forrester's market momentum overview assists vendor strategy professionals in tracking the evolution of the IT management software (ITMS) market and in gathering intelligence about the major activities. In the first half of 2009, we tracked 165 different activities across four core categories of mergers and acquisitions (M&A), partnerships, new products, and changes in go-to-market strategies. We found that M&A activity continued its quiet period, compared with previous years, and that the main marketing focus was on product announcements. Now that Forrester has released a series of market momentum reports, it is also apparent that market momentum in ITMS is relatively quiet, compared with other markets, with the softness caused mainly by megavendors' inactivity or perhaps complacency. Marketing and strategy professionals at ITMS vendors must turn up their marketing dial to counter increased momentum in the cloud and virtualization sectors, which, while often serving as just marketing hype, is beginning to cause many ITMS buyers to re-evaluate their future spending plans.

Top Strategies To Ensure Continued Value From Offshore Services
November 4, 2009 , 3 pages
by Sudin Apte
The vast majority of clients renegotiated rates in the past 12 months as a way to lower costs. However, this option isn't open to advanced offshore users that have already moved away from rate-card-based pricing, leaving these firms to ask what they can do to get more value from their offshore relationships. Advanced offshore clients should explore more efficient engagement models like platform-based services, sending higher volumes of work offshore, and building long-term relationships based on initiatives such as co-innovation and joint governance to derive continued offshore benefits.

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