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The Forrester Wave™: US Online Video Platforms, Q4 2009
Brightcove And Ooyala Lead A Maturing Market
November 6, 2009 , 11 pages
by Bobby Tulsiani
In Forrester's 37-criteria evaluation of online video platform vendors, Brightcove and Ooyala lead the pack with their end-to-end product offerings that target organizations of all sizes. VMIX and Kaltura follow closely behind with comprehensive offerings and are Strong Performers, while Twistage and Fliqz serve more narrow segments of the market and are Contenders.

Best Practices In IT Financial Management
The Foundation For Running IT Like A Business
November 6, 2009 , 17 pages
by Craig Symons
In a recent Forrester survey of 84 enterprise IT decision-makers, only 52% said that they have a formal IT chargeback process in place. It is difficult to run IT like a business when the product appears to be free to customers but costs the business hundreds of millions of dollars to operate — which is precisely what happens when IT costs are not charged back to its customers. Instead, CIOs should embrace full cost transparency, which requires IT to operate like a service provider with a catalog of products and services aligned with its customers' needs, defined cost models for each service, an understanding of the demand drivers, and a process to track and invoice its customers based on their consumption of those services. Forrester has identified a number of best practices that leading organizations have used to make this transition to full cost transparency.

US Mobile Forecast, 2009 To 2014
Growth Will Continue Despite Looming Subscriber Saturation
November 6, 2009 , 8 pages
by Charles S. Golvin, Seth Fowler
Mobile phones and networks have reached near-ubiquity in the US. Despite a paucity of new subscribers to sell service to, mobile operators will continue to reap the benefits of the advance of their technology over the coming five years. Postpaid subscriptions will continue to dominate, though slightly less so than today as an expanding range of prepaid options appeal to both new and existing subscribers. The inexorable shift in operator revenues from voice to data will continue as the number of mobile Net users more than doubles by 2014. Third-generation (3G) phones will form the majority of phones, comprising more than 80% of the installed base by 2014.

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