Forrester

Why Read This Report

Business process management (BPM) refers to a broad category of software, typically sold as a suite, that automates, improves, and optimizes business processes across the full range of process activity — including human-, document-, and integration-centric scenarios. Enterprises face increased demands for improvements in business agility; BPM tools can remove many of the barriers to success. However, BPM tools vary significantly and consist of different configurations of technology components, depending on the tasks being addressed. This presents a daunting task for business process professionals and others at enterprises that are trying to develop a coherent and flexible BPM strategy. Accordingly, Forrester has identified 15 key technology components and evaluated their current and future ecosystem phase, business value-add, and overall trajectory to support a more thorough planning of BPM program efforts.