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Forrester: US Cross-Channel Retail Sales To Reach $1.8 Trillion By 2017
October 29, 2013


US cross-channel retail sales, which include transactions that are influenced by the Web in some way but are completed in stores, will reach $1.8 trillion by 2017, up from $1.2 trillion in 2012, according to Forrester's US Cross-Channel Retail Forecast, 2012 To 2017. In contrast, Forrester forecasts that direct eCommerce sales (including mobile and tablets) will top $370 billion by 2017 and that total retail sales in the US will reach $3.6 trillion by 2017, 60% of which will be either transacted directly on PCs, phones, or tablets, or influenced by research on those devices.

"As more and more shoppers are likely to visit an eCommerce site prior to vising a store or to have a smartphone in hand while in a physical store, retailers need to consider the implications for their business," notes Vice President and Principal Analyst Sucharita Mulpuru. What are the drivers of this growth? Ubiquitous Internet connections on mobile devices, particularly smartphones, and retailer investments in web enablement for their stores.  Mulpuru expects that this cross-channel influence will affect every retail category, but some sectors will be more affected than others: Forrester expects grocery, apparel and accessories, home improvement, and consumer electronics to generate $1.1 trillion of the $1.8 trillion in cross-channel sales.

Learn more about Forrester's US Cross-Channel Retail Forecast, 2012 To 2017, here.


About Forrester Research

Forrester Research (Nasdaq: FORR) is a global research and advisory firm serving professionals in 13 key roles across three distinct client segments. Our clients face progressively complex business and technology decisions every day. To help them understand, strategize, and act upon opportunities brought by change, Forrester provides proprietary research, consumer and business data, custom consulting, events and online communities, and peer-to-peer executive programs. We guide leaders in business technology, marketing and strategy, and the technology industry through independent fact-based insight, ensuring their business success today and tomorrow. For more information, visit www.forrester.com.


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