Forrester

Welcome & Setting The Stage

The Role Of The CIO In The Empowered BT Era

Your customers expect on-demand information, customized user experiences, and mobile apps. Your employees are increasingly bypassing IT sourcing technology on their own. Your data center functions are being outsourced to gain cost efficiencies. All this can sound dismal, but these changes bring a unique opportunity for CIOs to step up and lead their technology organizations into the world of empowered BT (business technology). CIOs cannot afford to focus only on technology delivery — and they have to make fundamental changes to transform their function from a collaborator to a co-creator. This keynote will:

• Identify the skill sets and competencies required to operate in the empowered BT era.
• Share practical and pragmatic advice for BT planning, strategy, and leadership.
• Provide recommendations to balance the constant pressure to drive innovation while ensuring appropriate governance.

Morning Refreshment Break

Platinum Sponsor Keynote: Orange Business Services

The workspace, as we know it today, will not exist in the future. The phenomenon is difficult to fathom, and is just taking off today in the form of unification of communication technologies, public CRM, etc. The questions is - What does the future hold for "The Workspace?"

How Consumerization Drives Innovation

Increasingly, business leaders look to IT as both a source of innovation and an enabler of innovation. Digital technologies now power process innovation and product innovation activities, like crowdsourcing ideas. Yet building the culture, processes, and tools for IT-led innovation remains an elusive goal for most CIOs. This session will showcase Forrester's process to develop, evaluate, execute, and measure a portfolio of IT-led innovations. The session will be highly interactive with audience participation.

Networking Lunch

Transformation In Healthcare Using Information Technology

Navigating The Mobile Shift

By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP application. Rather, mobile is the manifestation of a much broader shift to new systems of engagement. These systems of engagement help firms empower their customers, partners, and employees with context-aware apps and smart products. To remain vital in this business technology (BT) reformation, CIOs must step up and work with other executives to establish and "Office of the Chief Mobility Officer" to implement an enterprisewide mobile strategy. This team will coordinate the business and technology investments under a "design for mobile first" mantra that delivers three immediate benefits:

• Move faster along the mobile learning curve.
• Aggregate mobile project budgets to fund needed engagement technology.
• Grow from an IT group focused on systems of record to a BT group focused on systems of engagement.

Afternoon Networking Break

The New CIO Leader - Managing In Challenging Times

Most organizations do not have a fix on what value IT provides them. In many cases, it is a grey and nebulous area, often veiled in the mist of technology, never ending investments, uncertain returns and complex jargon. On the other side, the CIO is grappling with increasing uncertainty in the eco system, huge demand from the Management and other Stakeholders, and pressure to perform while cutting costs continuously! This session will focus on the following areas and involve the delegates in a thought provoking, stimulating and interactive discussion. 

• What capabilities need to be fostered in the organization to drive sustainable high performance? What are the solutions to help drive this? How proven are they and what is the real benefit vs. cost to the business?
• The importance of data and information in driving strategic decision making and organizational responsiveness: Assessing options around real time business and operational intelligence, BAM, Big Data, Data warehousing and Data analytics
• Entering the customer centric economy: The role of IT in driving increased customer experience and service delivery capabilities. How can this be achieved?
• Utilizing the latest "social" business tools and platforms to change the way organizations operate, unlocking new levels of collaboration with suppliers, partners and customers
• The role of the CIO in today’s complex and challenging environment. What additional skills are needed to be successful in this environment and how CIOs can position themselves as ‘True Leaders’ ?

Business Transformation Through Technology

CIO’s have to look beyond the boundaries of the enterprise and need to create the processes for capturing the insights, extend the value chain and harness more real time data for the business. Some of the successful examples have been through transforming the supply chain, creating an enterprise wide program management organization and the shared services for improving enterprise agility and better productivity and technology can be a major enabler for the same.

Panel: Taking Your First Business Technology Steps

When transitioning from IT to BT for strategic differentiation, many CIOs can be overwhelmed with where to begin.  A successful transition requires a clear roadmap that starts with achievable first steps to get some early wins.  This panel discussion will wrap up the day’s insights with some final conclusions from our distinguished panel of CIOs to help provide clarity around leaving the CIO Summit with some clear action items to initiate your BT transition.  The panel will discuss:

• The communication foundation that will be needed to influence the Board and your CEO.
• Best practices to overcome the most common pitfalls that derail BT initiatives.
• Changes to skills and roles needed to run a BT organization and how to make them.