Gain Insight Into Technology Solutions From Leading Technology Vendors
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Your customers are everywhere. Lithium helps you find them on the web, understand their influence, and build lasting relationships. Working with market leaders such as Best Buy, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is the leading provider of social customer solutions that deliver real results.
Avaya is a leading global provider of next-generation business collaboration, contact center, networking and related services to companies of all sizes around the world. As a global leader in the contact center solutions since our founding, Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively.Avaya
We make incredible experiences happen—no easy task. Great design is critical, but incredible experiences are much more than just pixels—they require the artful merging of expert strategy, design excellence and cutting-edge technology, delivered by a single, integrated team. That's our formula—that's how we make incredible experiences happen.Cynergy
Founded in 2005, EffectiveUI is a user experience agency that creates custom Web, desktop, mobile, and touch-enabled applications. Our expertise in customer insight, strategy, design, and development helps companies improve their digital interactions with customers. Some of today's top brands, including Boeing, TIAA-CREF, AAA, National Geographic, eBay, GE Health, Navy Federal Credit Union, Qwest Communications, and American Greetings, have worked with EffectiveUI to increase customer satisfaction and loyalty through digital experiences.EffectiveUI
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight's Behavioral Analytics service leverages a SaaS+ delivery model, millions of proprietary algorithms and unique behavioral models to drive significant business value for its clients by improving operational performance and predicting customer and employee outcomes.Mattersight
Microsoft Dynamics CRM is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. With Microsoft Dynamics CRM, businesses can create and grow profitable customer relationships via a complete sales, service and marketing suite based on the familiar Microsoft Office Outlook user experience. Plus, Microsoft Dynamics® CRM Mobile keeps you in the know — when it really matters- by extending Microsoft Dynamics CRM to your mobile device. (Windows Phone, iPhone, iPad, Android, and Blackberry).Microsoft
Acquia empowers enterprises with the open source social publishing system Drupal. Co-founded by Drupal's creator in 2007, Acquia helps customers manage their growth and scale their online properties with confidence. Acquia's products, cloud infrastructure, and support enable companies to realize the full power of Drupal while minimizing risk.Acquia
ADAM Software is a global provider of media workflow and marketing technology software. We offer enterprises the ability to manage, structure and deliver media between people, processes and systems. Working with our partners enables us to implement our software globally while providing workflow solutions to all types of enterprises. What drives us is a passion to organize media intelligently, making it easier and more accessible to everyone.ADAM Software
Alfresco is the open platform for social content management. The platform combines the innovation of open source with the stability of a true enterprise-class platform, at a tenth of the cost of legacy ECM solutions. The Alfresco content platform uses a flexible architecture to provide document management, web content management, records management and social collaboration to customers and partners in over 40 countries.Alfresco
Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with the ability to automatically collect, classify, apply sentiment analysis, and report on text-based verbatims found in voice of the customer feedback channels including call centers, surveys, communities, forums, emails, chats, and social media conversations. The result is improved marketing, product/service offerings, operations and customer service.Clarabridge
ClickTale is the leader in Customer Experience Analytics, the next advance in web analytics, optimizing usability and maximizing conversion rates of any website. Its patented Customer Experience Visualization™ technology allows ebusinesses insights into customers' true-to-life online experience at all levels of detail, from aggregated views to playable videos of user sessions.ClickTale Ltd.
Extractable is a data driven digital user experience design agency, and the Web Marketing Association's Top Agency of 2009 & 2010. We specialize in creating quantifiable results through websites, applications, social and mobile experiences for transactional, educational, lead generation, and entertainment purposes.Extractable
As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee's superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers.ForeSee
Lyris, Inc. is a leading global provider of digital marketing solutions that help companies engage with their customers in more meaningful ways. Lyris products and services empower marketers to design, automate, and optimize data-driven interactive marketing campaigns that facilitate superior engagement, increase conversions, and deliver measurable business value.Lyris, Inc.
NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.
Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance and increase operational efficiency. NICE serves over 25,000 organizations, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.NICE Systems
Nuance provides intuitive self-service solutions that let an enterprise deliver exceptional customer service over IVR, mobile and Web channels. Nuance’s hosted and on-premise intelligent automation solutions enable you to personalize connects, deliver superior customer experiences across all channels and realize cost savings through improved operational efficiency.
OpinionLab is the global leader in Voice of Customer (VoC) feedback innovation, with real-time listening solutions for every brand touch point. The pioneering VoC platform behind the familiar [+] symbol helps hundreds of the world’s leading brands acquire, engage, and retain customers through cutting-edge feedback collection and management.OpinionLab
Optaros delivers digital commerce services that embrace emerging technologies to create exceptional branded experiences. Our expertise spans the full commerce ecosystem, from customer-facing experiences to integrations with enterprise back-office applications. Founded in 2004, Optaros has served over 200 clients including Wal-Mart, Macy’s, McKesson, Rue La La and PUMA.Optaros
QuestBack is a global leader in enterprise feedback management, customer experience management, Social CRM, and market research solutions. The company's SaaS-based feedback and engagement platform enable organizations to gain actionable insights and build stronger relationships. Nearly half of the Forbes 100 rely on QuestBack to increase customer and employee satisfaction through real-time feedback.QuestBack
Satmetrix is the leading provider of cloud-based customer experience software worldwide for companies of any size. As co-developer of Net Promoter®, our software helps reduce customer churn, mobilize promoters, generate powerful insights and drive customer obsession. Our software lets you take action, whether from survey results or unsolicited comment on social media with Sparkscore™, the social Net Promoter score.
Siegel+Gale is a global strategic branding firm committed to building world-class brands through elegantly simple, unexpectedly fresh strategies, stories, and experiences. With Simple is Smart as its operating philosophy, Siegel+Gale delivers powerful services in brand development, simplification, research, and digital strategy.Siegel+Gale
Siteworx is an award-winning interactive agency with deep roots in Web content management (WCM), agile design, enterprise search, and analytics solutions. Through an unparalleled combination of design and technology expertise, Siteworx creates elegant, addictive, and enduring multi-channel experiences that achieve business results.Siteworx
For 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading provider of comprehensive customer and enterprise solutions for Global 1000 companies, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base.TeleTech
Universal Mind is a digital solutions agency, fusing the design capabilities of an interactive firm with the technical expertise of a systems integrator. This means we have the unique expertise to create highly engaging experiences that are also deeply functional. Since 2003 we've consulted to Fortune 500 companies and other trailblazing clients utilizing technology to help them better meet the needs of their customers.Universal Mind
Verint® Enterprise Intelligence Solutions™ help organizations capture and analyze customer interactions, sentiments, and trends across multiple channels, improve performance, and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software for increasing customer satisfaction, enhancing products and services, and driving revenue.Verint
VHT's Conversation Bridge offers a simple solution with huge impact, enabling companies to effectively transition interactions from self-service to the people who can help, regardless of channel – web, mobile app, social, device-based or voice. Our multichannel callback solution bridges the gap simply, cost effectively and positively from the customer's perspective.VHT
Walker helps companies earn more from their customer relationships. Our diverse team of consultants develop tailored voice-of-the-customer strategies to help each client achieve their business objectives. And, it works. Walker clients outperform the market by more than five to one.Walker
Webtrends powers digital marketing success. Webtrends is at the forefront of real-time digital marketing relevance and customer experience management through unified customer intelligence. Our industry-leading analytics across mobile, social and web enables marketers to optimize campaigns, maximize customer lifetime value and deliver highly relevant digital brand experiences in real-time.Webtrends
Yseop is the first Artificial Intelligence software which writes like a human being, but at the speed of thousands of pages per second, and in multiple languages, including English, Spanish, French and more. Yseop revolutionizes the customer experience by automating the writing of truly personalized answers to clients' sales and technical questions both on and offline.Yseop, Inc.
1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver current and relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Our goal is to serve as the catalyst that will inspire senior executives to drive change within their organizations, making customer-based initiatives the centerpiece of their growth strategy and competitive advantage.1to1 Media