Forrester

Opening Remarks

The Disruptor's Handbook

We are entering an age of digital disruption — one that can help your organization work better, smarter, and faster. Your business needs you to expand your technology capabilities — both to enable internal processes and to empower digital consumers. By adopting the principles of the disruptor's handbook, you can play a role in this disruption and even lead your organization through necessary disruptive technology changes. The keynote will help you:

• Understand the role of digitally empowered customers in your business.
• Identify changes you can make to play a pivotal role in new digital disruptions.
• Build the skills and adopt the policies that will lead the infrastructure and operations and security and risk organizations through digital disruption.

Premier Sponsor Keynote With CSC: Managing Business "As A Service"

Competitive pressures are leading all kinds of businesses to outsource key functionality. Whether it is email, data storage, software development, implementation, process controls, or even security, cloud and mobility are leading companies to move to the “as a service” model for delivery. Platform, infrastructure, desktop, and data analysis and collection are all services that outside vendors can provide. There is great promise and potential in the “as a service” economy — economies of scale, cost savings, and the ability for industries to focus on their core business functions. “As a service” enables and enhances the functionality of mobile solutions and remote access solutions, and it can make the workforce more productive and more efficient. Information can travel effectively to those who need it. Mark Rasch will provide real-world examples of how CSC customers have used cloud and “as a service” technologies to reduce costs and enhance efficiencies, while addressing the genuine concerns about privacy, security, and perceived “loss of control” over data and infrastructures. This will include a discussion of the "as a service" promise, its benefits, “as a service” versus outsourcing, what companies are doing to extract value from "as a service," and customer stories from each of the CSC businesses — including how they used cloud, how they used UCaas, how they secured their “as a service” investment, and how they modernized apps.

Closing Remarks -- Introduction To Infrastructure & Operations And Security Forums

Morning Networking Break In The Solutions Showcase

It's Time To Change Your Homogenous Approach To Workforce Computing

The de facto IT approach of providing PCs for employees is not unlike Henry Ford's Model T in the early 1900s: You could have any color car so long as it was black. The reality is that your workers are increasingly mobile, global, and diverse ― and they're bringing in their own technology to create real business value. As a result, the tried-and-true approach of driving efficiency by managing a single PC or laptop across your enterprise is breaking down, and you're going to have to rethink how you support them. By attending this session, you will learn:

• The major forces that are driving I&O Professionals to change their traditional ways.
• How cloud services, mobile applications, and virtualization build a technical foundation that facilitates a new approach.
• The steps that I&O Professionals must take to evolve how they support their company's workforce.

Technology Adaptability In A Greenfield Environment Is Critical For Success

One thing that is constant is change. The Cosmopolitan of Las Vegas experienced this from the start, when changing economic conditions and ownership drove transformation of what was a residential condo development into the highly differentiated luxury resort and casino it is today. In this session, hear how the CIO of The Cosmopolitan, Kris Singleton, relied on adaptable technology infrastructure and operations to deliver on this new business vision and guest experience.

Moving I&O To Service Management, Leveraging Organizational Change Management

John Hillmer, Director of IT Operations & Infrastructure (I&O) at Northwestern Mutual, will share the company’s journey as it reorganized the I&O organization around a service management framework, leveraging the ITIL framework; he will also discuss the organizational change management that was needed to make this transformation successful. This session will help other I&O leaders considering a similar change by sharing Northwestern Mutual’s motivation, planning, and implementation experience — and what went well, what was missed, and what could have gone better.

Networking Lunch And Dessert In The Solutions Showcase

Day Two Opening Remarks

Design Your Infrastructure Around Workloads, Not Technology

The traditional approach to data center infrastructure focuses on technology silos — server, storage, network, and facilities — often in isolation from each other and from the business processes they support. Forrester encourages Infrastructure & Operations (I&O) Professionals to adopt a workload-centric infrastructure that designs, deploys, and staffs around the thing that matters most — the applications and workloads being supported. By attending this session, you will learn:

• What would a workload-centric infrastructure look like compared with traditional IT technology silos?
• What are the key benefits that a workload-centric infrastructure could provide?
• How can you get there in terms of architecture options, org structure changes, and process redesign?

Actionable Strategy: The Art Of The Certain

Making strategy happen is hard. In this session, we will look at British Airways' "Actionable Strategies" initiative to understand both how strategies are evolved and executed. This session will focus on:

• The methodology employed.
• The resulting outcomes within technology domains such as desktop, data center, and security.
• The realization that previously unidentified relationships between technology areas could now be identified.

The Role Of Mobile Device Management In Customer-Centricity

To manage and secure your enterprise mobile strategy, Infrastructure & Operations (I&O) Professionals must invest in a mobile device management (MDM) solution. This technology allows I&O Professionals to support multiple platforms and form factors, extend management and security policies to both corporate-liable and employee-owned devices, and automate service desk support. In this panel discussion learn how I&O Professionals are adopting MDM solutions.

Closing Remarks

Morning Networking Break In The Solutions Showcase Sponsored By CSC

Networking Lunch And Dessert In The Solutions Showcase