Forrester

Welcome And Setting The Stage

Morning Networking Break In The Solutions Showcase

Changeover Break

Premier Sponsor With MicroFocus: Transforming What The Mainframe Can Do

Modernization and transformation initiatives for today’s and tomorrow’s applications are driving activity within data centers worldwide: simplifying portfolios, driving down infrastructure costs and opening up legacy applications and development processes to support new cloud-enabled, virtualized innovation.

In this session you will see how Micro Focus’s Mainframe Solutions accelerate application service delivery, including best-practises brought to life by real-world customer examples for:

• Modernizing and transforming initiatives for optimized application management
• Simplifying application portfolios
• Optimizing existing legacy applications and development processes
• Supporting new cloud-enabled, virtualized innovation

Premier Sponsor With PWC: Solving Complex Business Problems Using Technology

Whether you’re trying to achieve growth, innovation, process optimisation or cost reduction.  We believe that business can drive technology and technology can drive business.

Our keynote speech will discuss methods and options to:

• Understand your business challenges and working collaboratively to accelerate decision.
• Extract the best from across your organisation (finance, operations, strategy, people, risk and tax) to drive business value.
• Determine how, when and why to harness the best technologies and how technology can play a part in achieving your objectives.

Networking Lunch

Dessert In The Solutions Showcase

The Disruptor's Handbook

We are entering an age of digital disruption — one that can help your organization work better, smarter, and faster. Your business needs you to enable new technology capabilities — both to enable internal processes and to empower digital consumers. By adopting the principles of the disruptor’s handbook, you can play a role in this disruption and even lead your organization through disruptive technology changes. The keynote will help you:

• Understand the role of digitally empowered consumers in your business.
• Consider what changes you can make to play a role in new digital disruptions.
• Adopt the skills and policies to lead your sourcing organization through digital disruption.

Changeover Break

Guest Executive Forum: Anatole

What Makes Telecom Sourcing Different?

While all sourcing projects require special skills and experience, telecom sourcing introduces unique challenges.  Many companies fail to properly prepare for and manage telecom sourcing initiatives, and as a result fall short of the potential benefits in contractual terms and pricing that could be achieved.  Join us to learn what makes telecom sourcing projects different, what you should prepare to address as part of your sourcing project and how you can ensure a positive outcome.

 This session will help you:

• Identify the specific factors that may derail the desired effects of your sourcing strategy.
• Implement a sourcing strategy that goes beyond contract negotiations and captures the full life-cycle of telecom services.
• Align and optimize your business processes from procure-to-pay to maximize your return on sourcing efforts.

Guest Executive Forum: Rimini Street

How To Cut Oracle And SAP Maintenance Costs By 50% With Third-Party Support

Industry analysts agree: you are spending too much on Oracle and SAP annual maintenance and receiving limited value. Ongoing maintenance costs typically consume two-thirds of IT budgets. Despite the high cost, software vendor support model is outdated and does not address the majority of issues impacting your mature enterprise software, your customized code.  Even worse, companies have to perform expensive upgrades just to stay supported.  This session will review how several leading companies used third-party support to cut costs, get better service, reduce risk and fund innovation, and give you a template for taking this savings back to your organization.

Afternoon Networking Break In The Solutions Showcase

Setting The Strategy: Adapting To Innovations In The IT Services Landscape

The nature of IT services delivery is evolving rapidly, calling for a new look at the services landscape. Many of your IT-enabled innovation objectives — including mobility, virtualization, and global dynamics — can be greatly improved with help from your IT services partners. Covering both applications and infrastructure services, this session will present the most important trends in the services landscape and highlight how to lead your company through these changes. It will help you:

• Understand the new capabilities of "strategic" services providers.
• Evaluate suppliers that will likely become important forces in the new delivery landscape.
• Identify key sourcing patterns in increasingly virtualized delivery models.

Setting The Strategy: Managing The Technology Giants For Innovation

Are your large incumbent technology suppliers enabling your organization to innovate and improve — or are they holding you back? As a sourcing professional, you need to manage your strategic technology partnerships to get more out of them. Reduce the drain on your budget of maintenance fees for the powerful, embedded suppliers that aren’t delivering the fresh ideas and transformative technology you need. This session will help you:

• Improve your partnerships with large technology providers.
• Understand new suppliers and commercial models to cut ongoing costs and free up budget for new projects.

Changeover Break

Implementing The Plan: Harnessing The Changes In The New IT Services Landscape

Traditional strategies for selecting, managing, and even replacing IT services providers must evolve along with the new industry dynamics. In this action session, we will use an interactive group setting to focus on best practices for managing a portfolio of suppliers among changing industry dynamics. It will help you:

• Structure your organization to incorporate new service offerings.
• Understand the approaches to contracting and subcontracting that make the most sense in today's environment.

Implementing The Plan: Supporting The Innovation Imperative With Strong Vendor Management

Your colleagues each have their own distinct approach to managing leading technology suppliers. In this action session, we'll explore the best vendor management practices and strategies for working with the leading technology suppliers. We'll use the interactive setting to help you get more from your partners — and reduce your dependence on the remainder. The action session will help you:

• Understand best practices and lessons learned for managing leading technology suppliers.
• Modify software sourcing strategies to cope with the new business technology (BT) supplier landscape.

Drinks Reception In The Solutions Showcase

Registration And Refreshments

Setting The Stage

Morning Networking Break In The Solutions Showcase

Setting The Strategy: Generating Innovation Through Your Services Deals

Sourcing professionals typically want their providers to contribute to business innovation objectives. Yet new ideas and insights that connect providers to business objectives are rarely tracked, measured, or put into contractual language. This session will provide an overview of the types of innovation that services buyers can get from providers; it will also cover the key contractual considerations for working with providers to get more innovation. It will help you:

• Explore and define types of innovation in services relationships.
• Identify and incent providers to deliver business innovation.
• Connect to case studies and best practices with real-world examples of innovation success in services deals.

Setting The Strategy: Adapting Your Sourcing Strategy To New Communications Requirements

Sourcing professionals need to understand new communications trends for several important reasons: to align sourcing strategy with changing mobility requirements, to control costs, and to ensure your organization's communication technologies are being sourced as part of a cohesive strategy — without circumvention by your businesses users. Whether your responsibilities include domestic, regional, or global operations, you'll benefit from this session. This session will help you:

• Adapt to new business requirements for mobility.
• Identify the communications trends that affect sourcing.
• Understand the best practices for managing your global and local sourcing requirements.

Implementing The Plan: Laying The Foundation For Innovation In Services Contracts

This interactive action session will help you work toward specific contractual language that creates flexibility, agility, and progress in your services relationships. In a group discussion, we will share best practices for identifying what your company needs from its service providers — and ensure that your contracts reflect your business innovation requirements. This action session will:

• Help you establish the prerequisites for successful innovation contractual terms.
• Share important elements in contracts that are essential for successful innovation.

Implementing The Plan: Adapting Your SVM Strategy To New Communications Trends

Many IT and business professionals are moving forward with telecom and mobility strategies without involving sourcing professionals. Yet sustained business value is the goal for enterprise mobility projects, and sourcing professionals must be a critical part of enterprise mobility strategies. In this interactive session, participants will develop an action plan for contributing to changing mobility strategies. This session will help you:

• Identify the IT and business stakeholders driving enterprise mobility strategies.
• Articulate sourcing and vendor management’s important role in the process.
• Avoid pitfalls and mitigate challenges in enterprise mobility sourcing.

Networking Lunch

Dessert In The Solutions Showcase

Direct Connections: Interactive Analyst Panel Session

Do you have specific questions that did not get answered throughout the event? Would you like more specific interaction with particular Forrester analysts? In this action-focused session, a small panel of analysts will share their views on some of the hottest topics from the two-day event — and you’ll have the opportunity to ask them direct questions.

Topics during this session will include: New Services market dynamics, trends, and technologies. Changing offshore dynamics. Innovative contractual terms and conditions (related to cloud, managed outcomes, SaaS, etc.).

Direct Connections: Interactive Analyst Panel Session

Do you have specific questions that did not get answered throughout the event? Would you like more specific interaction with particular Forrester analysts? In this action-focused session, a small panel of analysts will share their views on some of the hottest topics from the two-day event — and you’ll have the opportunity to ask them direct questions.

Topics during this session will include: Supplier coordination and collaboration. Partner tiering/evaluations. Vendor management tools. Vendor risk management.

Changeover Break