Frank E. Gillett

Vice President, Principal Analyst serving CIOs

Frank serves CIOs, plus their teams and tech industry suppliers, by predicting the disruption and business impact of the Internet of Things, connected home, connected car, and the landscape of emerging technologies. Working from Forrester's Cambridge, Massachusetts headquarters, he investigates emerging trends and technologies — and their adoption by pioneering customers — to predict the impact on businesses, employees, and consumers across the globe.

Frank's leading work includes predicting the rise of the personal cloud and digital self, the reinvention of the post-mobile PC, the emergence of new computing infrastructure such as microservers and GPU compute, and predicting the internal private cloud in 2002.

Frank works with CIOs, CTOs, strategists, competitive analysts, and marketing execs across many industries, including high tech, insurance, automotive, and manufacturing. He is knowledgeable about many technology companies, including Amazon, AMD, Apple, Dropbox, Evernote, Google, HP, IBM, Intel, Lenovo, Microsoft, Nuance, and Nvidia.

Previous Work Experience

Before joining Forrester in 1998, Frank consulted on business process re-engineering for the insurance industry and worked on supply chain quality at General Motors. His 30 years of work experience includes exposure to banking, finance, insurance, manufacturing, public works, professional services, food service, and photography.

Frank is routinely quoted in leading media outlets, such as AFP, Bloomberg, BusinessWeek, CBC, Forbes, Fortune, NPR, Marketplace, Mashable, On Point with Tom Ashbrook, Reuters, TechCrunch, The Economist, The New York Times, and The Wall Street Journal. Frank has presented at many events including SxSW, Interop, Strata Online, and Forrester Forums in the US, Europe, and India.


Frank earned master's degrees from the MIT Sloan School of Management and the MIT Technology and Policy Program. He graduated from Duke University with a B.S. in mechanical engineering and a second major in international relations.

Frank has lived in Massachusetts, Ohio, North Carolina, California, England, and Puerto Rico, where he learned to speak Spanish. He has traveled to more than 20 countries.

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8 results in Reports

  • Frank E. Gillett
  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Quick Take: New Surface Advances Microsoft's Case For Device Consolidation

    A BYOD Candidate That Targets Lightening The Employee Technology Load

    On May 20, 2014, Microsoft unveiled the latest member of the Surface line, the Surface Pro 3, a Windows 8.1 touchscreen laptop that, among other improvements, carries a larger screen than the Surface...

    • Downloads: 77
  • For Infrastructure & Operations Professionals

    Report:PC Budgets And Operating Systems

    Firms report on their budget for PC purchases and operating sytems.

    • Downloads: 3
  • For Infrastructure & Operations Professionals

    Report:Should Your Windows Apps Move To The Cloud?

    New Cloud Computing Options Are Worth Your Consideration

    With the announcement of the Azure Services Platform at the Microsoft Professional Developers Conference, new attention has been focused on Windows and its fit with cloud computing. But this interest...

    • Downloads: 980
  • For Infrastructure & Operations Professionals

    Report:Enterprise Laptop Customer Satisfaction, 2007

    This data chart presents results from Business Data Services that show how laptop vendors fare in different aspects of customer satisfaction.

    • Downloads: 3
  • For Infrastructure & Operations Professionals

    Report:North American Enterprise Server Buyers Prefer To Multisource

    HP Is Less Likely To Face Account Competition Than Dell, IBM, Or Sun

    In our annual enterprise IT infrastructure decision-maker survey, we asked firms what server vendors they'd been customers of in the previous 12 months. We analyzed responses in detail to get beyond...

    • Downloads: 69
  • For Infrastructure & Operations Professionals

    Report:2006 Enterprise Server Buyer Profile

    Business Technographics® North America And Europe

    As part of our annual survey of enterprise IT infrastructure decision-makers, we asked a set of server-oriented questions about which servers, processors, and OSes they use; their use of and interest...

    • Downloads: 141
  • For Infrastructure & Operations Professionals

    Report:Server Virtualization Accelerates In North America

    Awareness And Interest Grows Worldwide, With VMware Dominating To Date

    Adoption of server virtualization has accelerated dramatically in North America since 2005, with 51% of enterprises now using or piloting the technology. In tandem, interest in server virtualization...

    • Downloads: 248
  • For Infrastructure & Operations Professionals

    Report:Large Enterprises Lead In Demand For Storage Virtualization

    Marketers Must Tune Messages And Products For High-End Early Adopters

    In the past two years, leading storage vendors have added storage virtualization to their product suites, wading in with initial offerings that are best suited for small to medium-size businesses...

    • Downloads: 207