Frank E. Gillett

Vice President, Principal Analyst serving CIOs

Frank serves CIOs, plus their teams and tech industry suppliers, by predicting the disruption and business impact of the Internet of Things, connected home, connected car, and the landscape of emerging technologies. Working from Forrester's Cambridge, Massachusetts headquarters, he investigates emerging trends and technologies — and their adoption by pioneering customers — to predict the impact on businesses, employees, and consumers across the globe.

Frank's leading work includes predicting the rise of the personal cloud and digital self, the reinvention of the post-mobile PC, the emergence of new computing infrastructure such as microservers and GPU compute, and predicting the internal private cloud in 2002.

Frank works with CIOs, CTOs, strategists, competitive analysts, and marketing execs across many industries, including high tech, insurance, automotive, and manufacturing. He is knowledgeable about many technology companies, including Amazon, AMD, Apple, Dropbox, Evernote, Google, HP, IBM, Intel, Lenovo, Microsoft, Nuance, and Nvidia.

Previous Work Experience

Before joining Forrester in 1998, Frank consulted on business process re-engineering for the insurance industry and worked on supply chain quality at General Motors. His 30 years of work experience includes exposure to banking, finance, insurance, manufacturing, public works, professional services, food service, and photography.

Frank is routinely quoted in leading media outlets, such as AFP, Bloomberg, BusinessWeek, CBC, Forbes, Fortune, NPR, Marketplace, Mashable, On Point with Tom Ashbrook, Reuters, TechCrunch, The Economist, The New York Times, and The Wall Street Journal. Frank has presented at many events including SxSW, Interop, Strata Online, and Forrester Forums in the US, Europe, and India.

Education

Frank earned master's degrees from the MIT Sloan School of Management and the MIT Technology and Policy Program. He graduated from Duke University with a B.S. in mechanical engineering and a second major in international relations.

Frank has lived in Massachusetts, Ohio, North Carolina, California, England, and Puerto Rico, where he learned to speak Spanish. He has traveled to more than 20 countries.

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31 results in Reports

  • Jeffrey S. Hammond
  • Application Development & Delivery
  • For Application Development & Delivery Professionals

    Report:Brief: How TripIt Masters Mobile Moments For Frequent Fliers

    Concur's Travel Organizing App Powerfully Combines Operational Awareness With Mobile Engagement

    Customers' mobile mind shift means they expect service in their immediate context and moment of need. The battle for customers' attention and loyalty will be waged in mobile moments — any time...

    • Downloads: 148
  • For Application Development & Delivery Professionals

    Report:Build Great Mobile Apps That Drive Engagement

    Executive Overview: The Mobile App Development Playbook

    The mobile shift is driving your business peers and customers to expect (and demand) support across a wide variety of smartphones and tablets. But building mobile apps is different from building...

    • Downloads: 1406
  • For Application Development & Delivery Professionals

    Report:Brief: 2014 Mobile Developer Platform Preferences

    Developers Disproportionately Target Android And iOS, With Windows Phone A Credible Third Option

    Android and iOS devices still attract the lion's share of developers because of their broad consumer support and bring-your-own-device (BYOD) adoption by employees. But they aren't the only mobile...

    • Downloads: 113
  • For Application Development & Delivery Professionals

    Report:Brief: Services Supplant Mobile Middleware

    In 2014, Infrastructure Services Will Become The Enabler For Mobile Success

    Application development professionals have many choices when it comes to selecting mobile technologies. One of these, mobile middleware, is in a high state of flux. Market consolidation,...

    • Downloads: 200
  • For Application Development & Delivery Professionals

    Report:Development Landscape: 2013

    Developer Forrsights North America And Europe

    Software development is changing rapidly; firms must use this to their advantage to avoid falling behind. The Forrsights Developer Survey, Q1 2013 shows that mobile development is among the hottest...

    • Downloads: 814
  • For Application Development & Delivery Professionals

    Report:The Future Of Microsoft .NET: New Options, New Choices, New Risks

    The Emerging Windows Platform Expands On The .NET Framework

    One Microsoft platform era is ending and another is beginning. The .NET era as we've known it is winding down. .NET doesn't go away — it becomes Microsoft's preferred server environment for a...

    • Downloads: 845
  • For Application Development & Delivery Professionals

    Report:Quick Take: Google Amps Up Android

    Android L-Preview Links Phones and Tablets To Cars, TVs, And Wearables

    Google I/O is the hottest developer conferences in the world for a reason: Android is the fastest growing and most-used mobile platform. That's not to say that Google is not a web juggernaut, too....

    • Downloads: 87
  • For Application Development & Delivery Professionals

    Report:Organize For Mobile Development Success

    Organization: The Mobile App Development Playbook

    Customer expectations are soaring as the mobile mind shift accelerates. In order to meet those expectations, mobile development teams must be capable of releasing high-quality apps multiple times a...

    • Downloads: 353
  • For Application Development & Delivery Professionals

    Report:Hiring Creative Developers

    10 Questions You Should Ask Prospective Developers

    High-performance software development organizations get that way because of their culture. One of the most important ways that frontline managers can help evolve a culture toward high performance is...

    • Downloads: 393
  • For Application Development & Delivery Professionals

    Report:Here Comes The Open Web — Embrace It

    The New Web Platform For Customer Engagement And Much More (Part 1)

    The Web is moving on to a new era of openness, mobility, and digital business. The open Web is a platform built on HTTP (the fundamental web protocol), a new generation of HTML, dynamic languages,...

    • Downloads: 1038
  • For Application Development & Delivery Professionals

    Report:Systems Of Automation Will Enrich Customer Engagement

    Modern Applications Need Operational Context

    How will companies use modern applications to enrich customer engagements? In short, by exploiting context. Creating customer context means aggregating information from mobile devices, tapping...

    • Downloads: 349
  • For Application Development & Delivery Professionals

    Report:Developers Are The St. Bernard For Mobile Projects

    How App Developers Will Rescue Their Business Counterparts And Continue The Pursuit Of Innovation

    Rushing to "check the box" on mobile projects has led to far too many shortcuts. Digital business leaders have picked the low-hanging fruit and the tree is nearly bare. Too many companies are making...

    • Downloads: 118
  • For Application Development & Delivery Professionals

    Report:KonyOne Offers A Flexible, Low-Code Platform

    Going Hands On With KonyOne Shows How Middleware Is Evolving

    In the latest installment in our "hands-on mobile" series, we rebuild and deploy the simple mobile application we built last fall with the KonyOne mobile middleware platform. The KonyOne platform...

    • Downloads: 265
  • For Application Development & Delivery Professionals

    Report:Build Five-Star Mobile Apps

    Processes: The Mobile App Development Playbook

    There are hundreds of thousands of mobile apps out there, and they're all competing for the same mobile users. If you want to reach your customers with a custom mobile app, then you want to make sure...

    • Downloads: 1243
  • For Application Development & Delivery Professionals

    Report:Brief: Mobile Middleware — Right Or Wrong?

    When A Mobile Middleware Solution Makes Sense

    Mobile apps commonly access data stored in corporate systems of record; unfortunately, these systems were not architected for the demands of mobile clients. This creates a need for an interface layer...

    • Downloads: 219
  • For Application Development & Delivery Professionals

    Report:The Engagement Platform's Aggregation Tier

    A Closer Look At The Heart Of Modern Enterprise Architecture

    The Forrester report "Mobile Needs A Four-Tier Engagement Platform" outlined the enterprise architecture required for a successful digital strategy that serves customers via web and mobile channels,...

    • Downloads: 184
  • For Application Development & Delivery Professionals

    Report:Quick Take: Google Cloud Services Gather Steam

    New Developer Tools, Big Data Services, And Aggressive Pricing Will Tempt Enterprise Developers

    At last week's I/O developer conference, Google announced a slew of new developer tools, application programming interfaces (APIs), and cloud services that will make it easier for developers to put...

    • Downloads: 169
  • For Application Development & Delivery Professionals

    Report:Choose The Right Mobile Development Solutions For Your Organization

    Tools And Technology: The Mobile App Development Playbook

    Traversing the mobile app development technology landscape is challenging — particularly due to the different native, hybrid, and web-based development approaches; the range of infrastructure...

    • Downloads: 1066
  • For Application Development & Delivery Professionals

    Report:Measuring Mobile Apps

    Performance Management: The Mobile App Development Playbook

    As you begin to build and deploy mobile apps, you'll quickly discover that your development teams need to deliver new versions and updates much faster: eight to 12 times a year or more. Mobile...

    • Downloads: 721
  • For Application Development & Delivery Professionals

    Report:Energize Your Developers With A Hackathon

    What Enterprise Dev Leaders Need To Know About Hackathons

    The clock is ticking down. A small team — a couple developers and a single designer — huddles around laptops, rushing to put the finishing touches on an application user interface. They...

    • Downloads: 222
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: API Management Platforms, Q1 2013

    Layer 7 And WSO2 Lead This Emerging Field

    In Forrester's 15-criteria evaluation of application programming interface (API) management platform vendors, Layer 7 and WSO2 — and their solutions — rose to the top, followed by Intel,...

    • Downloads: 1254
  • For Application Development & Delivery Professionals

    Report:Embracing The Open Web: Web Technologies You Need To Engage Your Customers, And Much More

    The open Web is a culture, a community — and a set of preferred technologies for Internet applications. While HTML5 is the best known of these technologies, the open Web also includes...

    • Downloads: 1246
  • For Application Development & Delivery Professionals

    Report:The Future Of Mobile Application Development

    Vision: The Mobile App Development Playbook

    With more than 1 billion smartphones worldwide, and tablets numbering in the hundreds of millions, the scope of the mobile revolution rivals that of the move from monolithic systems to client/server...

    • Downloads: 2306
  • For Application Development & Delivery Professionals

    Report:Building Mobile Apps? Start With Web; Move To Hybrid

    Strategic Plan: The Mobile App Development Playbook

    In the past year, we've handled more than 200 client inquiries regarding what technology approach best suits mobile app development needs. The most common question we field is: "Should we go with a...

    • Downloads: 2268
  • For Application Development & Delivery Professionals

    Report:Facebook's Place In A BT Application Development Strategy

    Access To Its Customer Community Is Facebook's Biggest Asset, But Login And Mobile Services Have Broader Potential

    Facebook is the best-known social network in the world, but for developers it's becoming much more. Facebook's APIs and recent acquisitions position it for developing customer-facing systems of...

    • Downloads: 55