Frank is a member of Forrester's Business Technology Futures team, which serves CIOs and their business partners by predicting the long-term business impact of information technology. His research focus is on new computing platforms and consumerization, analyzing paradigm shifts in the economics of the IT industry caused by the emergence of new infrastructure technologies such as cloud computing services and virtualization, and new as-a-service business models for pricing and provisioning computing solutions.
His current focus is on the dynamic between consumer and business technology markets, the future of back-end and end user hardware in the post-PC era, and a new and emerging software platform — the personal cloud.
Frank kicked off Forrester's research on organic IT in 2002, setting a market-leading vision for shared and automated IT infrastructure. In his 14 years at Forrester, Frank has helped many vendor and enterprise clients develop and improve their strategies and marketing for taking advantage of market developments for more efficient IT infrastructure. Frank's past research also includes enterprise handheld technologies, enterprise portal technologies, application and integration servers, business intelligence, and data warehousing.
Previous Work Experience
Frank joined Forrester in 1998 with two years of experience as an analyst of data warehousing and business intelligence technologies. Before becoming a technology industry analyst, he spent two years at Symmetrix, a consultancy based in Lexington, Mass., where he helped insurance industry clients use information technology to improve their core business processes. Frank developed his initial process improvement expertise with four years of work on total quality management techniques at an auto parts division of General Motors.
Frank has been widely quoted in the press, including such media outlets as BusinessWeek, The New York Times, and The Wall Street Journal. An accomplished public speaker, Frank also has delivered keynote speeches at many events, including Forrester's Technology Leadership Forum and European IT Leadership Forum.
Frank has a master's degree in management from the MIT Sloan School of Management and a master's degree from the MIT Technology and Policy Program. He also holds a B.S. in mechanical engineering from Duke University, with a second major in political science.