Get access to a single webinar that is currently outside of your subscription.
Price: $250 (USD)
Partner with Forrester Research to get access to webinars, insights and frameworks aligned to your role. Shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Focusing on the age of the customer demands that firms completely reassess their project management office (PMO) planning and delivery practices. The traditional focus of PMOs conflicts with the need for speed that accompanies Agile development and continuous delivery practices. However, speed without discipline and focus encourages short-term decisions that have negative long-term effects. Executives need PMOs to become more strategic to help them drive more successful business outcomes. Successful PMOs in the age of the customer don the role of facilitators that can translate strategy into execution, provide insight into delivery capabilities, and provide continuous feedback that supports decision-making.
In this webinar, we delve into strategies for building an effective PMO in the age of the customer, use Forrester's best practices framework for PMOs, and give you tools to see how your organization stacks up and decide whether your PMO is ready to assume this role.
Agenda:
Key takeaways:
Vendors mentioned: Forrester interviewed more than 75 vendor and user companies in North America, Europe, Asia, and Latin America for the report this webinar stems from.
You'll receive an email with dialing and Webex instructions prior to the Webinar.
See the Webinar FAQs for answers to technical and other Webinar questions.
The increasing role of digital transformation in outstanding customer experiences forces firms to take a strategic approach to portfolio management. Delivering in fast-paced business environments affects funding approaches, shortens planning cycles, and r
Before IT can transition to business technology (BT) and become an effective partner with the business, the two groups of leaders must completely rethink the way they plan and execute — and begin to act as one. Traditional portfolio management is a big st
Forrester Research and the Project Management Institute (PMI) recently hosted a survey regarding the state of the project management office (PMO) in 2011. The survey garnered 693 respondents, and the results show that today's PMOs are tasked with signific
Harness the advantages of AI with help from this webinar series featuring the latest expert insights, practical tips, and key steps you and your team can take with this rapidly evolving technology.As AI continues to advance at an unprecedented pace, the ethical and regulatory implications surrounding its applications is top of mind. While regulators are trying to keep pace with innovations, enterprises must play offense and defense with existing regulations to continue to develop their AI competencies. In this session, Forrester analysts discuss the emerging diaspora of regulations globally — and particularly the role that litigation will play when regulations are missing!Key takeaways: Explore the regulatory landscape under which AI advancements are taking place in the US, Europe, and across the world.Understand how enterprises use existing regulations to develop their AI competencies while balancing the potential for emerging regulations.Learn how litigation will play an important role until regulations have been rolled out.Target audience level: all levels
In recent years, mainstream financial institutions like BNY Mellon, DBS Bank, and Fidelity have entered the digital asset space to serve retail and institutional clients, driving demand for secure asset custody. However, this is still a nascent industry, and financial institutions must carefully navigate many technical and procedural challenges.Key takeaways:Understand the key tech supporting digital asset custody.Learn the core capabilities of representative digital asset custody providers.Learn early good practices for integrating digital asset custody solutions.Target audience level: intermediate
This webinar explains current trends in the customer service space and how these trends are influencing the customer service vendor landscape. We discuss the results of Forrester’s latest customer-focused Wave and how to use the Wave when evaluating and selecting a customer service solution.Key takeaways:Understand high-level trends influencing the customer service vendor landscape.Explore a list of the key players in the customer service space.Learn how to maximize Forrester’s research and resources, particularly the recent customer service Wave, to identify the right platform for your organization.Target audience level: intermediateVendors mentioned: Creatio, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, Zendesk, & Zoho
Enterprises must modernize their applications assets to avoid paying the many costs of technical debt. But relatively few enterprises are able to navigate the challenge entirely on their own. The Forrester Wave™: Applications Modernization And Migration Services, Q1 2024, describes a market on the verge of a tsunami of change driven by generative AI (genAI). Application modernization has become the new frontier of application management services (AMS), with existing outsourcing relationships often serving as a springboard to modernization engagements — but the same supplier that excels in AMS may not be the ideal partner for modernization.Key takeaways:Hear about how leading application modernization services providers are differentiating themselves and delivering customer value.Learn how genAI and other forms of automation are revolutionizing application modernization services.Explore how modernization services are being priced and delivered to achieve the greatest possible business impact.Target audience level: intermediate
Confused about secure access service edge (SASE), Zero Trust edge (ZTE), and security service edge (SSE)? The two most popular analysts of the modern era break down the differences, help you choose a vendor, and finally unite networking and security!Key takeaways:Understand the differences between SASE, ZTE, and SSE.Learn how to choose the architecture and vendor that is right for your organization.Target audience level: intermediateVendors: Broadcom, Cisco Systems, Cloudflare, Forcepoint, Fortinet, iBoss, Lookout, Netskope, Microsoft, Palo Alto Networks, Skyhigh Security, Zscaler
It’s a make-or-break moment for procurement in 2024. Enterprises small and large are building a challenging strategy and roadmap that anchors sustainability in all relevant processes throughout the organization. Procurement functions are creating transparency around the environmental, social, and corporate governance (ESG) dimensions of the supply chain by monitoring all relationships with suppliers and partners across the value chain.Key takeaways:Learn how procurement plays a very important role in moving the hands of the environmental sustainability clock. CEOs are empowering their CPOs and procurement teams to rally active support from their suppliers to address the Scope 3 emissions.Explore how enterprises will work with, support, and guide their suppliers as they make quantifiable steps on ESG.Learn how digital enablement of ESG within procurement mandates integrated solutions connected to the IT landscape.Discover that sustainability, including environmental aspects and human rights, workplace safety, fair pay etc., is in the spotlight and will be the subject of an increasing number of regulations enacted by governments worldwide.Learn how sustainability transformation is a marathon — requiring stamina, holistic thinking, and an ecosystem that is actively and fully integrated — and not a sprint. Target audience level: intermediate
