Forrester

For Application Development & Delivery Professionals

Blog:Should You Be Running Your Software Organization Like A Business That Delivers Products?

Is it hard to focus your software delivery organization on the right things? Do you sometimes deliver the wrong features or give too little priority to the most important features? Are you drowning...

For Application Development & Delivery Professionals

Blog:TechnoPolitics Podcast: The Future Of Identity Management With Eve Maler

Come again? You mean to tell me that Eve Maler, one of Forrester's experts on emerging identity and security solutions, has never changed her Amazon password? Yep. She aptly points out that...

For Application Development & Delivery Professionals

Blog:How Facebook Develops And Delivers

There are blog posts that you can write without doing any prior work (he says, looking meaningfully at himself in the mirror), and then there are blog posts that require real work. This very...

For Application Development & Delivery Professionals

Report:How To Become A BT Leader — And Leave IT Order-Taking Behind

Three Cases Show The Path To App Delivery's High-Value Career Choices

How application development and delivery professionals serve the business is changing, calling for new delivery methods, organizational models, roles, and processes. The change: App delivery pros...

• Downloads: 604

For Application Development & Delivery Professionals

Blog:The Business Architect Cometh

[Forrester Principal Analyst Alexander Peters, PhD. and I collaborated on this research.] You may have heard the term "business architect" in your travels; if you haven't, you soon will. A...

For Application Development & Delivery Professionals

Tool:CIS Tool Adoption For Internal Integration

For Application Development & Delivery Professionals

Blog:What Are The Benefits Of Running Your Software Organization As A Business That Delivers Products?

In my blog post yesterday, I asked whether you should be running your software organization as a business that delivers products. Today I will explore what it means for you to take this approach. As...

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Learning And Talent Development, Q1 2013

The Nine Providers That Matter Most And How They Stack Up

Learning and talent development are closely aligned in the best talent vendor offerings. This area of human resource management (HRM) is fast-growing and innovative in its use of social, cloud, and...

• Downloads: 465
• Comments: 2
• Rating:

For Application Development & Delivery Professionals

Report:Justify Agile With Shorter, Faster Development

Business Impact: The Agile And Lean Playbook

This report outlines the business impact of Forrester's solution for application development and delivery (AD&D) executives looking to implement Agile and Lean. It is designed to help AD&D execs...

• Downloads: 1070

For Application Development & Delivery Professionals

Report:A SharePoint Custom-Development Strategy Is More Crucial Now Than Ever

Adoption Of SharePoint 2010 — A Serious Application Platform — Is Strong

The stage is set for a big upswing in custom application development on SharePoint. First, SharePoint Server 2010 adoption is very strong, and this version of the product has the strongest features...

• Downloads: 786

For Application Development & Delivery Professionals

Report:Application Portfolio Tools Miss The Mark

Customers Want Much Better Business-Level IT Transparency

The adage "If you build it, they will come" simply hasn't taken hold yet in the fragmented application portfolio management (APM) tools market. In the words of one frustrated customer, "If tools were...

• Downloads: 599

For Application Development & Delivery Professionals

Blog:Customer Service Done Right In 10 Easy Steps: Step 8

Step 8 of my 10-step program on how to master your service experience is to tame your knowledge problem. A good knowledge program is one of the foundational elements of a good service...

For Application Development & Delivery Professionals

Report:Global Banking Platform Deals 2012

Market Heat Returns After A Prolonged Cooldown

Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. The results indicate a growing market: We counted nearly 20% more deals in 2012 than in 2011 among firms that...

• Downloads: 152
• Rating:

For Application Development & Delivery Professionals

Blog:The Eight Questions To Ask Before You Buy A CRM Solution

During the last five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil. Quickly evolving technologies like multichannel digital...

For Application Development & Delivery Professionals

Blog:SAP’s Acquisition Of SuccessFactors Re-engergizes Its HCM And SaaS Strategy

SAP is a paying a substantial premium to acquire SuccessFactors, a leading SaaS performance and talent management vendor. The press release of December 3, 2011 states that the deal price of $40 per...

For Application Development & Delivery Professionals

Blog:Cloud Keys An Era Of New IT Responsiveness And Efficiency

James Staten and I wrote this vision of the future of cloud computing. The full report is available to Forrester clients at this link. The research is part of Forrester’s playbook to advise...

For Application Development & Delivery Professionals

Report:The New Productivity Platforms: Your Solution To The AD&D Crunch

Promise And Pitfalls On The Road To Faster Application Delivery

For fast delivery of new business applications, conventional Java and .NET are often no longer the best choices. Instead, a generation of new productivity platforms holds the potential to speed...

• Downloads: 541

For Application Development & Delivery Professionals

Blog:A Happy Company-Customer Marriage Begins With Engagement

I just bought an Apple MacBook Air. As a Windows power user, I worried some about transitioning from my Windows environment to this newfangled, alien-looking device. Happily, it has been a...

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Enterprise Hadoop Solutions, Q1 2012

Amazon Web Services, IBM, EMC Greenplum, MapR, Cloudera, And Hortonworks Lead This Emerging Market, With Seven Others Serving Key Niches Close Behind

In Forrester's 15-criteria evaluation of enterprise Hadoop solution providers, we found that in the Leaders category, Amazon Web Services led the pack due to its proven, feature-rich Elastic...

• Downloads: 1883

For Application Development & Delivery Professionals

Blog:Forrester's Top 15 Trends For Customer Service In 2013

2012 is still a vivid memory for most of us. But it’s time to look ahead to 2013 and focus on the key trends that customer service professionals need to pay attention to as they plan for...

For Application Development & Delivery Professionals

Blog:To BW Or Not To BW - 2011 Update

I get lots of questions from clients on whether they should consider (or continue to rely on) SAP BW for their data warehousing (DW) and business intelligence (BI) platform, tools, and...

For Application Development & Delivery Professionals

Blog:What Is IT’s Role In Digital Customer Experience Strategies?

    This is a guest post from Anjali Yakkundi, a researcher serving application development & delivery professionals.  Organizations today often take a broad focus on digital customer...

For Application Development & Delivery Professionals

Tool:Most Organizations That Have A CIS Use It For B2B Integration

For Application Development & Delivery Professionals

Report:Telcos Tune Customer Experiences With Behavioral Analytics

But The Process Perspective Is A Work in Progress

Customer experience optimization is key to business success in all industries. Business process pros must balance process skills, execution best practices, and a growing set of tools for behavioral...

• Downloads: 995

For Application Development & Delivery Professionals

Blog:Evaluating Cisco's Collaboration Strategy

Through a combination of analyst briefings and customer events, Cisco has ramped up outbound communication and marketing of its collaboration strategy in Asia Pacific over the past several months....