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Gene Leganza

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Gene provides research and advisory services that address the needs of Enterprise Architecture Professionals. Gene has been researching best practices in making enterprise architecture programs effective since 1999 and focuses on helping clients implement a pragmatic approach to EA that has clear value to business and IT leaders.

Previous Work Experience

Gene has more than 25 years of IT experience, including enterprise architecture planning, infrastructure architecture, IT management, performance management, capacity planning, product strategy, and application development. Gene came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of infrastructure architecture and capacity planning at John Hancock Financial Services in Boston. Previously, he held senior IT positions at First Data Corporation and Fidelity Investments and development and marketing management positions at leading software firms.

He has published dozens of papers on various topics and has spoken at a variety of conferences in the US and abroad.


Education

Gene earned a B.A. in psychology and music from Wesleyan University in Middletown, Connecticut.

Research Coverage:

Application Architecture, Deloitte, Enterprise Architecture Domains, Enterprise Architecture Strategy and Process, IT Management, Information Architecture, Oracle, Research In Motion (RIM), SAP, Strategy & Strategic Planning, Strategy, Planning & Governance of IT, Technical Architecture

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  • Application Development & Delivery
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  • For Application Development & Delivery Professionals

    Report:How To Build The Business Case For Customer Experience Improvement

    The Business Impact Of Customer Experience

    William BandMay 24, 2011

    Business process professionals supporting customer-facing processes are often challenged to make the business case to their executive leaders that investing to improve the customer experience is a...

    • Downloads: 895

  • For Application Development & Delivery Professionals

    Report:Boost Customer Lifetime Value Through Next Best Actions In Multichannel CRM

    James Kobielus G.April 13, 2011

    Modern business is all about honing your predictive powers to anticipate the best move at every stage of every business process — both customer-facing and back-office. Leading-edge...

    • Downloads: 1184

  • For Application Development & Delivery Professionals

    Report:Leverage Business Rules To Optimize Customer Scenarios

    Case Studies In CRM Next Best Action

    James Kobielus G.June 22, 2011

    Many business process professionals have implemented next-best-action technologies to improve customer retention, boost upsell and cross-sell, and enhance customer experiences. Best practices for...

    • Downloads: 434

  • For Application Development & Delivery Professionals

    Charts & Figures:CRM Models Drive Next Best Offers And Actions At Every Process Step

    James Kobielus G.April 13, 2011

  • For Application Development & Delivery Professionals

    Report:Create A People-Focused HRM Business Strategy

    Strategic Plan: The Human Resource Management Playbook

    Claire SchooleyJune 7, 2013

    Companies need a human resource management (HRM) strategy that focuses on finding and developing successful employees who meet company goals and supporting them not only with a traditional...

    • Downloads: 75

  • For Application Development & Delivery Professionals

    Report:CRM And eCommerce Converge In A World Of Multiple Touchpoints

    Welcome To The Era Of Agile Commerce

    William BandMay 27, 2011

    Traditional ways of describing multichannel commerce no longer work, because customers don't interact with companies from a channel perspective. Customers now use a rapidly evolving set of devices as...

    • Downloads: 981
 
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