Forrester Research : Analyst

CLIP THIS INQUIRY

Select a group :

Group Name

Create New Group Clip

CLIP THIS FLOOW

Select a group :

Group Name

Create New Group Clip

Gene Leganza

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Find Gene on:
Blog: Enterprise Architecture Blog

Gene provides research and advisory services that address the needs of Enterprise Architecture Professionals. Gene has been researching best practices in making enterprise architecture programs effective since 1999 and focuses on helping clients implement a pragmatic approach to EA that has clear value to business and IT leaders.

Previous Work Experience

Gene has more than 25 years of IT experience, including enterprise architecture planning, infrastructure architecture, IT management, performance management, capacity planning, product strategy, and application development. Gene came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of infrastructure architecture and capacity planning at John Hancock Financial Services in Boston. Previously, he held senior IT positions at First Data Corporation and Fidelity Investments and development and marketing management positions at leading software firms.

He has published dozens of papers on various topics and has spoken at a variety of conferences in the US and abroad.

Education

Gene earned a B.A. in psychology and music from Wesleyan University in Middletown, Connecticut.

Research Coverage:

Application Architecture, Deloitte, Enterprise Architecture Domains, Enterprise Architecture Strategy and Process, IT Management, Information Architecture, Oracle, Research In Motion (RIM), SAP, Strategy & Strategic Planning, Strategy, Planning & Governance of IT, Technical Architecture

Refine your results

Date Range

Topics

Industry

Shipping & Logistics (1)

Vendor

Dell (1)

11 results in Everything

Transportation & Logistics
Megan Burns

For Customer Experience Professionals
Report:The Business Impact Of Customer Experience, 2010
What A Higher Customer Experience Index Score Can Do For Revenue
Megan BurnsNovember 19, 2010
To help customer experience professionals prove the business value of a better enterprise customer experience, we built simple models that show how revenue increases when a company's Customer...
- Downloads: 1581
For Customer Experience Professionals
Report:The Customer Experience Index, 2012
Benchmarks: The Experience-Driven Organization Playbook
Megan BurnsJanuary 23, 2012
This report provides benchmarks of the quality of customer experience at major companies. It should be used to help customer experience professionals set goals and optimize as they transform their...
- Downloads: 2827
- Rating:
For Customer Experience Professionals
Report:The Customer Experience Index, 2011
Consumers Rate The Customer Experience Across 153 Large US Brands
Megan BurnsJanuary 11, 2011
To assess the state of customer experience in 2011, Forrester asked more than 7,700 US consumers about their interactions with a variety of companies. Based on their responses, we calculated Customer...
- Downloads: 2608
For Customer Experience Professionals
Charts & Figures:How We Calculate Customer Experience Index Scores
Megan BurnsJanuary 23, 2012
For Customer Experience Professionals
Tool:Satisfaction With Phone Interactions Varies Widely In Some Industries
Megan BurnsJuly 12, 2010
For Customer Experience Professionals
Tool:Change In Satisfaction With Phone Interactions Between 2008 And 2010
Megan BurnsJuly 12, 2010
For Customer Experience Professionals
Tool:Increase In Three Loyalty Measures With A 1-Point Increase In CxPi Score
Megan BurnsNovember 19, 2010
For Customer Experience Professionals
Tool:Better Customer Experience Drives Millions In Revenue Benefit Across Industries
Megan BurnsNovember 19, 2010
For Customer Experience Professionals
Report:The Customer Experience Index, 2013
Benchmarks: The Customer Experience Management Playbook
Megan BurnsJanuary 15, 2013
How good is the customer experience at your company — as rated by your own recent customers? This report answers that question by providing benchmarks of the quality of customer experience for...
- Downloads: 1435
- Comments: 7
- Rating:
For Customer Experience Professionals
Report:How Satisfied Are Consumers With Phone Experiences In 2010?
Consumers Rate Their Satisfaction With Phone Experiences Across 13 Industries
Megan BurnsJuly 12, 2010
For many companies, the phone is a major channel through which they interact with customers. Forrester surveyed 4,653 consumers to find out how satisfied they were with the phone interactions they...
- Downloads: 722
For Customer Experience Professionals
Tool:Consumer Satisfaction With Phone Experiences At 69 Companies
Megan BurnsJuly 12, 2010
For Customer Experience Professionals
Tool:Assumptions Used As Inputs For The Customer Experience Revenue Model
Megan BurnsNovember 19, 2010

Search

CLIP THIS INQUIRY

CLIP THIS FLOOW

Gene Leganza

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Topics

Industry

Vendor

For Customer Experience Professionals

Report:The Business Impact Of Customer Experience, 2010

For Customer Experience Professionals

Report:The Customer Experience Index, 2012

For Customer Experience Professionals

Report:The Customer Experience Index, 2011

For Customer Experience Professionals

Charts & Figures:How We Calculate Customer Experience Index Scores

For Customer Experience Professionals

Tool:Satisfaction With Phone Interactions Varies Widely In Some Industries

For Customer Experience Professionals

Tool:Change In Satisfaction With Phone Interactions Between 2008 And 2010

For Customer Experience Professionals

Tool:Increase In Three Loyalty Measures With A 1-Point Increase In CxPi Score

For Customer Experience Professionals

Tool:Better Customer Experience Drives Millions In Revenue Benefit Across Industries

For Customer Experience Professionals

Report:The Customer Experience Index, 2013

For Customer Experience Professionals

Report:How Satisfied Are Consumers With Phone Experiences In 2010?

For Customer Experience Professionals

Tool:Consumer Satisfaction With Phone Experiences At 69 Companies

For Customer Experience Professionals

Tool:Assumptions Used As Inputs For The Customer Experience Revenue Model

Browse