Forrester

For Infrastructure & Operations Professionals

Blog:Use Boeing As A Metaphor For Service Excellence

Given the recent news about Boeing's 787 Dreamliner, my title may surprise you. Please read on. As I write this, I am in seat 1A of United flight 1607 from Philly to Houston. playing on the...

For Infrastructure & Operations Professionals

Blog:NetIQ + Novell: A Nice Combo That Could Be Even Better If ...

  On 22-Nov-2010, Attachmate Corporation announced it was acquiring the assets of Novell, Inc. Once on top of the IT world, Novell's glory had clearly faded. Along the way, however, it...

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Latest User Demands And Trends In IT Management?

What are the latest CMDB trends? What are our peer companies prioritizing?

For Infrastructure & Operations Professionals

Report:Optimize IT Infrastructure Around Key Workloads

Landscape: The IT Infrastructure Playbook

The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

• Downloads: 496
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For Infrastructure & Operations Professionals

Blog:Security and Operations Have More In Common Than You Think

There is growing evidence of a harmonic convergence of Infrastructure and Operations (I&O) with Security and it is hardly an accident. We often view them as separate worlds, but it’s obvious...

For Application Development & Delivery Professionals

Report:Augment DevOps With NoOps

DevOps Is Good, But Cloud Computing Will Usher In NoOps

Development + operations = DevOps. DevOps denotes better communication and collaboration between application development professionals and infrastructure and operations (I&O) professionals. DevOps...

• Downloads: 562

For Infrastructure & Operations Professionals

Report:Evolve Your Operations Center For True Service Management

The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

• Downloads: 178

For Infrastructure & Operations Professionals

Report:Market Overview: IT Process Automation, Q3 2011

Embrace IT Process Automation Technology As Your Foundation To Industrial IT

The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity of...

• Downloads: 966

For Infrastructure & Operations Professionals

Blog:Glenn’s Analyst Relations Champ For 2012 Is …

  I will postpone the name of my 2012 winner for a bit. I first want to thank the great AR professionals with whom I have the pleasure of working! For those outside the technology vendor world,...

For Infrastructure & Operations Professionals

Blog:Cisco Buys A Credible Automation Entry Point With NewScale

Cisco announced today its intent to acquire NewScale, a small, but well-respected automation software vendor. The financial terms were not disclosed, but it is a small deal in terms of money spent....

For Infrastructure & Operations Professionals

Client Inquiry:Who Are The Players In The DCIM Market?

We are currently exploring the data center infrastructure management (DCIM) market to discover some new vendor solution or product in this space. Can you please let us know whether you have any...

For Infrastructure & Operations Professionals

Report:Revive Your IT Management Software Portfolio

Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

• Downloads: 148

For Infrastructure & Operations Professionals

Blog:A Letter To Meg Whitman From The Market

Dear Meg, Now that you’ve settled into your latest position as the head of Hewlett-Packard, we wish to make a request of you. That request is, “Please take HP back to the greatness it...

For Infrastructure & Operations Professionals

Report:Enhance Service Visibility To Reduce MTTR

Exploding Complexity Mandates The Consolidation Of Tools, People, And Knowledge

IT inexorably moves to more sophisticated models of dynamic services and cloud computing. Unfortunately, the most common operational functions remain less than dynamic and continue to focus on...

• Downloads: 352
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Perform Maintenance When No Window Exists

Three Options Can Be Used For Service Maintenance; Two Impose No Downtime

Accelerating demands on technology services place increasing pressure on infrastructure and operations (I&O) staff who need to periodically shut down infrastructure for maintenance or to make updates...

• Downloads: 250

For Infrastructure & Operations Professionals

Blog:IBM Escalates The DevOps War With UrbanCode Acquisition

On Monday, April 22, IBM announced it acquired UrbanCode, a small but exciting vendor based in Cleveland, OH that is focused on improving various aspects of the application...

For Infrastructure & Operations Professionals

Blog:Dell Is On A Quest For Software

  One of the many hilarious scenes in Monty Python and the Holy Grail is the "Bridge of Death" sequence. This week's news that Dell plans to acquire Quest Software makes one think of a...

For Infrastructure & Operations Professionals

Report:Forrester's IT Infrastructure Maturity Assessment

Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people, process,...

• Downloads: 46

For Infrastructure & Operations Professionals

Report:Improving The Ops In DevOps

Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups

As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

• Downloads: 712
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For Infrastructure & Operations Professionals

Report:Balance Disciplined Service Management And Automation With Flexibility

Policy And Procedures: The Service Management And Automation Playbook

This report outlines the policies and procedures IT infrastructure and operations (I&O) leaders and their teams should follow to effectively govern their service management and automation (SMA)...

• Downloads: 318

For Infrastructure & Operations Professionals

Blog:ITSM: People are the Problem, but People are the Solution

I just spent most of this week at the annual itSMF conference called Fusion, held this year at the sprawling Gaylord National Resort below Washington DC. As always, it was a wonderful gathering of...

For Infrastructure & Operations Professionals

Client Inquiry:Application Dependency Mapping Tools

Is there a software solution that can perform system application decomposition or reverse engineering? The tool optionally would be able to document all enterprise applications as part of this effort.

For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

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For Infrastructure & Operations Professionals

Blog:New Study Yields Eye-Opening IT Service Management Benefits

In April and May of this year, Forrester and the IT Service Management Forum’s US chapter (itSMF-USA) conducted a joint study to assess the state of ITSM. We collected data from 491 qualified...

For Infrastructure & Operations Professionals

Report:Become Customer-Centric, Service-Focused, And Automated

Future Look: The Service Management And Automation Playbook

This report outlines the future look of Forrester's solution for IT infrastructure and operations (I&O) leaders planning the future of their service management and automation (SMA) program. This is...

• Downloads: 1092
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