About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Gene provides research and advisory services that address the needs of Enterprise Architecture Professionals. Gene has been researching best practices in making enterprise architecture programs effective since 1999 and focuses on helping clients implement a pragmatic approach to EA that has clear value to business and IT leaders.
Gene has more than 25 years of IT experience, including enterprise architecture planning, infrastructure architecture, IT management, performance management, capacity planning, product strategy, and application development. Gene came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of infrastructure architecture and capacity planning at John Hancock Financial Services in Boston. Previously, he held senior IT positions at First Data Corporation and Fidelity Investments and development and marketing management positions at leading software firms.
He has published dozens of papers on various topics and has spoken at a variety of conferences in the US and abroad.
Gene earned a B.A. in psychology and music from Wesleyan University in Middletown, Connecticut.
Align Data Management Roles To Create Stronger Business Value
The continuing explosion in data volume, increasing numbers of business users, growing data complexity, compliance requirements, need to support global operations, and growing need for real-time...
The EA team of 2009 reports high into the IT organization (either to the CIO or senior planning roles beneath the CIO), has broad acceptance and support, and spends about half its time on strategic...
Technology Trends That Insurance CIOs Must Tap To Drive Growth
Today's insurance CIOs are shifting their focus away from cost reduction to speed, flexibility, and innovation. As insurance buyers' habits change from face-to-face interactions with agents to...
In 2007, enterprise architects face the ongoing issues of defining technology strategy and improving the overall effectiveness of enterprise architecture (EA) processes, but the imperative to merge...
Enterprise architecture (EA) programs are becoming more business focused, helping IT deliver greater value to the business. Business-focused EA teams are developing the "next practices" for...
IA Engages The Business But Is Slow To Show Value
Over the next several years, businesses will look to developments in technology to enable powerful new views into markets, populations, business processes, and supply chains. But will they be in a...
Leaders of newly created or recently renewed enterprise architecture (EA) programs can spend months generating momentum for the initiative, particularly when the EA team includes dotted-line subject...
Forrester examined a total of 2,292 end user inquiries from enterprise architecture (EA) professionals in 2008. Many of these inquiries were about specific technology topics such as information and...
Enterprise architecture (EA) programs are becoming more business focused and helping IT to deliver greater value to business. Business-focused EA teams are developing the "next practices" for...
Enterprise architecture (EA) continues to gain recognition as a key practice for maximizing the impact of business' use of technology. An effective EA practice can eliminate business-IT alignment...
Organization: The EA Practice Playbook
This report outlines the organizational structures, roles, and skills you'll need to make sure that your enterprise architecture (EA) program is strategic, business-focused, and pragmatic. Building a...

Future Look: The EA Practice Playbook
This report outlines the future look of Forrester's solution for enterprise architecture (EA) professionals building a high-performance EA practice. It will help you understand the future of EA in...

Enterprise architects face an ironic dilemma: On the one hand, the general perception of EA's value is on the rise. How do we know? Research shows that EA reporting relationships are moving from...
Enterprise architecture (EA) programs are becoming more business focused and helping IT deliver greater value to business. Business-focused EA teams are developing the "next practices" for...
Point/Counterpoint From Forrester's Enterprise Architecture Forum 2008
In spite of the existence of many organizational barriers, enterprise architecture (EA) can successfully drive business innovation efforts. However, this must be done through close collaboration with...
Forrester examined 2,292 end user inquiries from enterprise architecture (EA) professionals in 2008. The topics of these inquiries were wide ranging, including questions about information and...
The Large Enterprise Market Is Down To Cúram Software, Oracle, And SAP
Forrester last reviewed enterprise software offerings in human and social services in 2006 — what's changed? The shift to installing commercial-off-the-shelf (COTS) software rather than...
Ensuring That Plans And Road Maps Turn Into Reality
Enterprise architecture (EA) governance links EA plans to IT action, ensuring that IT planning, project portfolio management, and project execution align with enterprise goals. Two major approaches...
Strategic Plan: The Information Strategy And Architecture Playbook
A new era of information agility is upon us that promises an explosion of opportunities similar to that of the dot-com boom period. But these opportunities are completely dependent upon an...

A logistics company had grown through acquisition, and due to a narrow enterprise architecture (EA) focus, weak governance, and troublesome politics, its former EA practice was largely ineffective....
Enterprise architects must advance a strategic, enterprisewide agenda in the context of siloed interests and a "show me the money" attitude toward the business value of projects. The going is never...
Assessment: The Information Strategy And Architecture Playbook
Information workers thrive or falter depending on their ability to get the information they need quickly and easily, with high confidence that it's the right information. Enterprises need to protect...
Our Survey Says "No," But A Significant Pro-Certification Minority Is Emerging
The majority of the respondents in Forrester's May 2007 enterprise architecture (EA) home page poll — 65% — say that EA certification is not currently important. But a significant...
Cúram Software Leads In Our Product Evaluation
Forrester evaluated leading human and social services enterprise framework vendors across 93 criteria and found that Cúram Software has established early human and social services enterprise...
Continuous Improvement: The Information Strategy And Architecture Playbook
How effective is your information strategy? You can't answer that question without a comprehensive assessment process and key performance indicator (KPI) reporting mechanism that specifically targets...