Forrester

For Sourcing & Vendor Management Professionals

Report:Offshore Innovation: Yesterday's Expectations Are Today's Table Stakes

Vendors And Clients Define Tomorrow's Innovation

Though offshore vendors routinely boast about their innovation capabilities, clients tell Forrester a different story: Their offshore vendors are still unable to generate innovation at the level and...

• Downloads: 392
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For Sourcing & Vendor Management Professionals

Report:Sourcing And Vendor Management's 2011 Priorities

Results From Forrester's Q4 2010 Global Sourcing And Vendor Management Priorities Online Survey

In October 2010 Forrester conducted a survey of 113 senior-level sourcing and vendor management (SVM) professionals from global organizations. The survey work was completed to clarify the broad range...

• Downloads: 816

For Sourcing & Vendor Management Professionals

Client Inquiry:What Does Co-Sourcing Really Mean?

What does Forrester refer to as co-sourcing model; what is Forrester's definition of a co-sourcing model; and what are the major pros and cons of a co-sourcing model compared to dedicated model?

For Sourcing & Vendor Management Professionals

Report:IT Services Firm Changes: What SVMs Must Know

The Coming Upheaval In Tech Services

Since the end of 2008 and continuing today, sourcing and vendor management (SVM) professionals have been telling Forrester that they are rationalizing the number of providers they use, renegotiating...

• Downloads: 425

For Sourcing & Vendor Management Professionals

Playbook:The SVM Practice Playbook

Accelerate Your Business Objectives With A Professional SVMO

Rapid changes in technology offerings, along with growing demand for technology-driven innovation, are forcing companies to rely much more heavily on their suppliers. More and more companies are...

For Sourcing & Vendor Management Professionals

Tool:SLAs Rank Second Among Top MNC WAN Services Vendor Selection Criteria

For Sourcing & Vendor Management Professionals

Client Inquiry:How Can We Use Forrester's Contract Negotiation Framework To Construct One For Our Firm?

How can we construct a negotiation framework like this within our organization? What it might look like? And how it would be used in conjunction with a sourcing strategy?

For Sourcing & Vendor Management Professionals

Report:Service Pricing Models Are The Key To Outsourcing Flexibility

With the right pricing models, sourcing and vendor management (SVM) professionals can build the foundation for flexibility in infrastructure outsourcing contracts. Flexibility has different flavors,...

• Downloads: 757

For Sourcing & Vendor Management Professionals

Client Inquiry:Does Forrester Track Consulting Rates?

Does Forrester track average external consulting rates, onshore and offshore, by different roles (i.e., developer, tester, etc.)?

For Sourcing & Vendor Management Professionals

Report:Sourcing Professionals Need To Clarify Their Role In Evaluating Emerging Technology

While many sourcing and vendor management (SVM) professionals frequently play a critical role in evaluating emerging technologies, their exact responsibilities in this process are not always clearly...

• Downloads: 189

For Sourcing & Vendor Management Professionals

Report:Provider Resourcing Models In SAP Projects

Analysis Of Resourcing Models Across 186 SAP Customers

Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know how...

• Downloads: 300

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are Best Practices On Selecting External Resources?

What support should I choose to help make the decision of what external resource to source (time and materials, strategic partner through managed services, external consultants with niche, specific...

For Sourcing & Vendor Management Professionals

Report:SVMs Need To Work Harder To Understand Stakeholder Needs

A Fact-Based Approach To Workforce Technology Needs Assessment

How well do you know your stakeholders? Business users today expect consumer-like usability and functionality from their work tools. And much of what they want to use can be purchased with a credit...

• Downloads: 119

For Sourcing & Vendor Management Professionals

Tool:Forrester Wave™: Oracle Services Providers, Q2 '11

For Sourcing & Vendor Management Professionals

Report:Selecting A Services Provider For Your Oracle Fusion Applications Project

Oracle's long-awaited Fusion Applications are still very much in their infancy, which means that buyers have many questions about how they can take advantage of this emerging Oracle product line and...

• Downloads: 252

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Contract Life-Cycle Management, Q2 2011

Upside Software Leads The ePurchasing Suites And ERP Giants In Our Evaluation Of Specialist CLM Products

Contract life-cycle management (CLM) products are more than merely document repositories; they streamline the authoring process, aid compliance tracking, and reduce overall contract administration...

• Downloads: 1187
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For Sourcing & Vendor Management Professionals

Report:Automate Your Performance Management Activities

Performance Management: The Services Sourcing Playbook

Performance management is one of the most essential aspects of services governance, yet also one of the most challenging. It consists essentially of tracking vendor performance against established...

• Downloads: 467
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For Sourcing & Vendor Management Professionals

Client Inquiry:Remote Sourcing Vendors

What should be our number of preferred remote sourcing vendors?

For Sourcing & Vendor Management Professionals

Report:Most Firms Will Use Multiple WAN Technologies

The Mix Will Shift Over Time, But IP WANs Are Here To Stay

Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

• Downloads: 501

For Sourcing & Vendor Management Professionals

Client Inquiry:What Should We Avoid In Mobile Contracts?

What should we be avoiding during mobile contracting?

For Sourcing & Vendor Management Professionals

Tool:Firms Continue To Invest In SaaS And Other As-A-Service Deployment Models

For Sourcing & Vendor Management Professionals

Tool:Many Companies Do Not Support Innovation Efforts With Proper Management

For Sourcing & Vendor Management Professionals

Report:Sourcing Responsibility Assessment Tool

At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

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For Sourcing & Vendor Management Professionals

Report:Negotiating Desktop Outsourcing Deals

Impact Factors Help You Decide When To Accept Standard Offers And When To Require Custom Solutions

Many companies are unprepared when they start their outsourcing initiatives, lacking a structured way to consider the major factors that will affect their outsourcing needs. This lapse leads to...

• Downloads: 518

For Sourcing & Vendor Management Professionals

Report:VMO Trends To Watch In 2011

In 2011, vendor management office (VMO) investment remains steady, with 11% of companies planning to set up shop in the next 12 months. VMOs are split between IT and procurement, and business unit...

• Downloads: 747