Forrester

For Application Development & Delivery Professionals

Report:Balancing Custom And Packaged Apps In Your Application Portfolio Strategy

Conventional wisdom suggests buying before building software. However, as an increasing proportion of product and service value is digital — think of a naval vessel's operation system (Windows...

• Downloads: 611

For Application Development & Delivery Professionals

Report:The Mobile Imperative In Retail And Consumer Goods

Using Mobile Technologies To Enrich Enterprise Interactions With Associates And Consumers

Retail and consumer goods firms face exciting opportunities to deploy mobile apps to fix their age-old problems with shelf availability and to empower their field employees to transcend their...

• Downloads: 1694

For Application Development & Delivery Professionals

Report:Execution Empowerment Opportunity Assessment

In the age of information transparency and short life-cycle merchandise, savvy consumers know more about merchandise characteristics, price and availability comparisons, and product reviews than do...

• Downloads: 7

For Application Development & Delivery Professionals

Report:Hands-On Retail Pricing Execution

How To Streamline Retail Pricing Execution

As retailers adopt more-sophisticated price planning tools to contend with more-complex assortments and more merchandise with shorter life cycles, they face practical challenges in executing their...

• Downloads: 485

For Sales Enablement Professionals

Report:Industry Essential: Consumer Packaged Goods Industry

The consumer packaged goods (CPG) industry generates revenues of more than $2 trillion annually in the US alone, and the value of global brands is truly daunting with Coca-Cola estimated to have a...

• Downloads: 1161

For CIO Professionals

Report:Inquiry Spotlight: Retail Point-Of-Sale Systems, Q3 2009

Retail line-of-business executives know that technology plays a central role in helping to deliver improved customer service with increased margin. They look to CIOs to push what were once purely...

• Downloads: 689

For CIO Professionals

Report:Retail CIOs: Prepare For Retail 2020

Well-Conceived Options For Game-Changing Technologies Will Catapult Your Perceived Value

Retail in Europe and North America is in the eye of a storm. Battered first by the fragmentation of traditional mass markets, then by the challenge of cross-channel interaction, and finally by a...

• Downloads: 1316

For CIO Professionals

Report:Retail Technology Self-Assessment Workbook

The Retail Technology Self-Assessment workbook can be used to evaluate retailers' strengths and weaknesses across a set of retail-centric technologies, processes, and capabilities. Retail IT...

• Downloads: 7

For CIO Professionals

Report:CIOs: Suggest Pricing And Promotions Technology To Drive Value

Firms — like banks or retailers — that provide services or merchandise in different locations are struggling to respond to consumers that are now much more price-conscious thanks to the...

• Downloads: 649

For Application Development & Delivery Professionals

Report:Filling The Store Labor Productivity Gap

How Can Retailers Deploy Technologies That Boost Store Labor Productivity?

Labor costs run at between 10% and 13.5% of retailers' revenues, but store labor workload is soaring to accommodate more product introductions and promotions. At the same time, store associates must...

• Downloads: 383

For CIO Professionals

Report:Retail Technology Investment Priorities

Which Technologies Should CIOs Drive To Generate Quick Returns For Shareholders?

With the global economy amid financial meltdown, retail CIOs face complex IT choices. Should they continue process improvement initiatives, upgrade their best-of-breed portfolio, or implement a...

• Downloads: 1167

For Application Development & Delivery Professionals

Report:Planning Your Merchandising Makeover

Merchandising Planning Initiatives Put Consumer Service At The Center Of Retail Planning Processes

Retailers face an uncertain future with merchandising processes, the key factor in their differentiation, in some disarray. Over the next three years, a minority already plans a massive overhaul...

• Downloads: 649

For Application Development & Delivery Professionals

Report:Use Master Scheduling To Drive Service Levels

How Consumer Goods Value Chains Can Retain Customers Through A Recession

Empty shelves are a significant threat to brands and retailers as the economy sinks into a recession, and consumers may be tempted to buy cheaper merchandise or shop elsewhere. Yet, service levels on...

• Downloads: 433

For Application Development & Delivery Professionals

Report:Case Study: C&S Wholesale Adopts Collaborative Demand Forecasting

C&S Wholesale Grocers, the second-largest food wholesaler in North America, faced serious problems in servicing supermarket demand in more than 2 million item location combinations. Drowning in a...

• Downloads: 273

For Application Development & Delivery Professionals

Report:The Franchise Network Apps Portfolio

Which Apps Should Be Standardized In A Retail Franchise?

Retailers that face recession in home markets and lack cash to expand look to franchising as a source of growth. To ensure brand consistency, they need to provide some apps support to franchisees,...

• Downloads: 162

For Application Development & Delivery Professionals

Report:Retail Foundation Data

How To Maintain And Exploit Quality Merchandise And Location Data

Given the vastly expanded choice and market transparency, retailers are becoming increasingly dependent on merchandise data to add value to their unique selling proposition. Retailers need to hone...

• Downloads: 601

For Application Development & Delivery Professionals

Report:The Consumer Centricity IT Road Map

Plan For Process Overhaul And Data Management Redesign

Consumer-facing firms like retailers and banks agree that they must offer merchandise and services that are much more in tune with their customers' needs. To do this, they must pay rigorous attention...

• Downloads: 606

For Application Development & Delivery Professionals

Report:Optimizing Your Store Architecture

How To Determine When To Distribute Or Centralize Data And Processes

Retail process and applications professionals face bewildering choices about how best to distribute or centralize data and functionality, given the changing relative costs and complexity of...

• Downloads: 587

For Sales Enablement Professionals

Report:Industry Essential: Global Retail Industry

eCommerce Revitalization And "Legacy Lifelines" Dominate Retailers' IT Plans Around The Globe

IT spending and interest in new initiatives follows the sun, with optimism waning from Asia Pacific to Europe and then to North America. But retailers across the globe share many priorities —...

• Downloads: 2059

For Application Development & Delivery Professionals

Report:Retail Multichannel IT Road Map

How Can Retail IT Support Multichannel Trading Without Ripping And Replacing Everything?

While many retailers still trade via isolated channels, sometimes even referring to the online channel as "store 999," consumers demand a complete shopping experience across channels that includes...

• Downloads: 1528

For Application Development & Delivery Professionals

Report:Retail Enterprise Apps Evolution

Should Retailers Prolong Their Best-Of-Breed Strategy Or Adopt An Enterprise Suite?

Retailer process and applications professionals face mounting costs for adapting their portfolios of legacy point solutions to support interactions with consumers across channels and manage more...

• Downloads: 1195

For Business Process Professionals

Report:Improving Retail Promotion Execution

Retailers continue to struggle with promotion execution and face hefty financial consequences, including skyrocketing administrative costs, misspent funds, and sales cannibalization. To help, an...

• Downloads: 880

For Application Development & Delivery Professionals

Report:Case Study: Miquel Masters Demand Management Implementation

To implement demand management effectively, firms must not only forecast demand but also fine-tune and shape demand across hundreds of interrelated items with appropriate pricing, markdowns, and...

• Downloads: 191

For Application Development & Delivery Professionals

Report:Case Study: Just Group Implements Transparent Allocation And Replenishment

Retailers can use demand management to maintain a lead even in fragmented markets with limited barriers to entry. We spoke with Just Group leaders to find out how judicious use of demand profiling,...

• Downloads: 113

For Application Development & Delivery Professionals

Report:Case Study: A North American Grocery Chain Adopts Transparent Allocation And Replenishment

A leading grocery chain used physical reorganization, reassignment of responsibility for inventory, and a deeper understanding of the relationship between service levels and inventory to tackle...

• Downloads: 193