Gina Sverdlov

Analyst serving Customer Insights PROFESSIONALS

As a consumer insights analyst at Forrester Research, Gina focuses on consumer technology usage and adoption, retail habits, and online behaviors. She works extensively with Forrester's Consumer Technographics® data to understand the role that technology plays in consumers' lives and advises companies on marketing strategies that cater to consumers' rapidly changing preferences and behaviors. Gina’s research agenda focuses on consumer trends, quantitative market research techniques, behavioral economics for market insights, and the merging of market insights and behavioral data. As she has a quantitative background, Gina uses innovative consumer analytics techniques that provide her clients with actionable insights. She helps Forrester clients map their customer journey, segment their customers, and understand the drivers of purchase and loyalty.

Previous Work Experience

Before working as a consumer insights analyst, Gina was a senior strategic analyst at Mullen advertising. At Mullen, Gina provided the strategic and analytical support to solve business challenges, identify market-sizing opportunities, and frame positioning and communication strategy. She served several clients across many industries, including JetBlue, Qwest, and the Department of Defense. Her focus at Mullen included customer relationship management (CRM) strategy and implementation, media mix optimization, quantitative modeling, and conjoint analysis.

Prior to Mullen, Gina worked as a consultant at IHS Global Insight, an economic research and consulting firm. At IHS Global Insight, Gina worked in the consulting division to provide market insights and economic analysis to clients in numerous industries including construction, chemicals, durable goods, and finance. During her time at IHS Global Insight, Gina focused on demand modeling, forecasting, and scenario planning.


Education

Gina graduated with high honors from the University of California, Santa Barbara, earning a B.A. in business economics and global studies. She also holds an M.A. in economics from Boston University.

Gina Sverdlov's Research

  • For Marketing Leadership Professionals

    Report: Global Mobile Behaviors, 2012

    In 2012, the majority of consumers in the US, Asia Pacific, Europe, and Latin America owned a mobile phone. However, the ways in which global consumers use their phone varies across countries. C...

    • Downloads: 62
  • For CMO Professionals

    Report: Assess The Impact Of Touchpoints Along The Consumer Path-To-Purchase

    Consumers connect with brands throughout the customer life cycle — they discover, explore, buy, and engage using a multitude of touchpoints. In the explore phase, consumers use a variety o...

    • Downloads: 477
  • For Marketing Leadership Professionals

    Report: The State Of Consumers And Technology: Benchmark 2012, Europe

    This report is a graphical analysis of Forrester's European Technographics Online Benchmark Survey, Q3 2012. It provides an overview of European consumers' Internet and consumer technology behav...

    • Downloads: 43
  • For eBusiness & Channel Strategy Professionals

    Report: Global Financial Behaviors, 2012

    There are significant differences in the way that people access and manage their finances globally. Online banking is common among online consumers in the US, Europe, and metropolitan areas in A...

    • Downloads: 43
  • For eBusiness & Channel Strategy Professionals

    Report: How Consumers Discover New Brands, Products, And Services

    Discovery is the first phase of the customer life cycle — it's the crucial time when consumers first find out about new brands, products, and services. If the "Discover" phase is successfu...

    • Downloads: 100
  • For Marketing Leadership Professionals

    Report: The State Of Consumers And Technology: Benchmark 2011, US

    This report is a graphical analysis of Forrester's North American Technographics® Online Benchmark Survey, Q3 2011 (US, Canada). It provides a generational overview of US consumers' demogra...

    • Downloads: 1707
  • For Customer Insights Professionals

    Report: The Facebook Factor

    Quantifying the impact of a Facebook fan can be difficult and elusive for marketers. Forrester uses statistical modeling to analyze the effect of being a Facebook fan on brands. The model gives ...

    • Downloads: 1233
    • Comments: 4
    • Rating:
  • For Marketing Leadership Professionals

    Report: Global Social Media Adoption

    Social media has gone global: The large majority of online adults in North America, Europe, metro Asia, and Latin America use social media regularly. For marketers, the question is no longer whe...

    • Downloads: 1000
    • Rating:
  • For Marketing Leadership Professionals

    Report: Segmenting Customers By Technology Preference

    Consumers today have the choice of purchasing products and services from multiple brands, channels, and retailers. For that reason, understanding the underlying motivations and drivers that infl...

    • Downloads: 746
    • Comments: 2
    • Rating:
  • For Marketing Leadership Professionals

    Report: Global Social Media Adoption In 2011

    Social media has gone global: The majority of online adults in North America, Europe, metropolitan Asia, and Latin America use social media regularly. But usage patterns vary widely by country a...

    • Downloads: 757
    • Rating:
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