Forrester's Infrastructure & Operations Forum 2011
The proliferation of smartphones and tablets is changing the way your customers and partners interact with your company. They are demanding an optimized, context-rich experience anytime, anywhere delivered via apps on their mobile devices – in short, what Forrester calls the "app Internet." I&O must recalibrate and adapt to the influx of the app Internet in order to meet the demands of and satisfy the extended enterprise. Attendees will learn about:
The worlds of operations and security have long been divided, often for good reason. In theory, there are good reasons to merge the two operational models into one. In practice, mergers are more difficult, yet pressure is growing to gain economic and customer-focused functional benefits from a consolidated model. Learn how to navigate the choppy waters of merged operations to understand if the model works in your organization. Attendees will learn how to:
Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.
Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.
Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.