Forrester Research : Analyst

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Glenn O'Donnell

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Blog: Infrastructure & Operations Blog

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Research Coverage:

Application Development, Application Management, Application Performance Monitoring, CMDB, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, Organizational Design & Change Management, Software Distribution, Strategy, Planning & Governance of IT

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Past 18 months (1)

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Microsoft (1)

8 results in Social

Client Inquiries
Glenn O'Donnell

For Infrastructure & Operations Professionals
Client Inquiry:Application Dependency Mapping Tools
Glenn O'DonnellJanuary 19, 2012
Is there a software solution that can perform system application decomposition or reverse engineering? The tool optionally would be able to document all enterprise applications as part of this effort.
For Infrastructure & Operations Professionals
Client Inquiry:Does Forrester Have Any Market Share Data For Microsoft's System Center System Management Products?
Glenn O'DonnellNovember 23, 2011
Does Forrester have any market share data for Microsoft's System Center system management products?
For Infrastructure & Operations Professionals
Client Inquiry:What Expectations Should We Set For Support For Internally Facing Applications?
Glenn O'DonnellOctober 18, 2011
What are most organizations' expectations regarding 24x7 on-call support for applications — specifically internal applications, not simply customer-facing/web applications? What should we be...
For Infrastructure & Operations Professionals
Client Inquiry:Who Are The Players In The DCIM Market?
Glenn O'DonnellJuly 15, 2011
We are currently exploring the data center infrastructure management (DCIM) market to discover some new vendor solution or product in this space. Can you please let us know whether you have any...
For Infrastructure & Operations Professionals
Client Inquiry:Clarifying The ITIL Definition Of "Value Composition"
Glenn O'DonnellJuly 11, 2011
According to ITIL (Service Strategy Section 2.2.2), from the customer's perspective, value consists of two primary elements: utility, or fitness for purpose; and warranty, or fitness for use. Utility...
For Infrastructure & Operations Professionals
Client Inquiry:Best Practices For Major Incident And Problem Management
Glenn O'DonnellJune 10, 2011
Who are the best industry providers for paging escalations tools? What global corporations have these tools? Where are the providers in the market share for this industry? Please provide an overall...
For Infrastructure & Operations Professionals
Client Inquiry:User Demands And Trends in IT Management
Glenn O'DonnellJanuary 27, 2011
What are the latest CMDB trends? What are our peer companies prioritizing?
For Infrastructure & Operations Professionals
Client Inquiry:What Are The Latest User Demands And Trends In IT Management?
Glenn O'DonnellJanuary 27, 2011
What are the latest CMDB trends? What are our peer companies prioritizing?

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Glenn O'Donnell

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Topics

Vendor

For Infrastructure & Operations Professionals

Client Inquiry:Application Dependency Mapping Tools

For Infrastructure & Operations Professionals

Client Inquiry:Does Forrester Have Any Market Share Data For Microsoft's System Center System Management Products?

For Infrastructure & Operations Professionals

Client Inquiry:What Expectations Should We Set For Support For Internally Facing Applications?

For Infrastructure & Operations Professionals

Client Inquiry:Who Are The Players In The DCIM Market?

For Infrastructure & Operations Professionals

Client Inquiry:Clarifying The ITIL Definition Of "Value Composition"

For Infrastructure & Operations Professionals

Client Inquiry:Best Practices For Major Incident And Problem Management

For Infrastructure & Operations Professionals

Client Inquiry:User Demands And Trends in IT Management

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Latest User Demands And Trends In IT Management?

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