Forrester

For Infrastructure & Operations Professionals

Report:Service Catalog — Your Prerequisite For Effective IT Service Management

Yes, They Can Help Connect You With The Business

The vision and purpose of effective IT service management is to efficiently develop, operate, and deliver services with value and alignment to the business. To do this, IT must transform itself from...

• Downloads: 1735

For Infrastructure & Operations Professionals

Report:Inquiry Spotlight: ITIL, Q4 2008

Every day Forrester sees growing interest in the IT Infrastructure Library (ITIL) in the form of client inquiries with our analysts. Between July 2007 and July 2008 Forrester's IT infrastructure and...

• Downloads: 1069

For Infrastructure & Operations Professionals

Report:Drive Service Management Adjustments With Peer Comparisons

Benchmarks: The Service Management And Automation Playbook

This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

• Downloads: 1317

For Infrastructure & Operations Professionals

Report:Develop Your Road Map For Service Management And Automation Processes

Road Map: The Service Management And Automation Playbook

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

• Downloads: 1401
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For Infrastructure & Operations Professionals

Report:IT Operations 2009: An Automation Odyssey

Prepare For The IT Automation Inflection Now

A combination of forces, including skyrocketing complexity and severe economic pressure, are radically and irreversibly altering the IT landscape. New methods, new functional sourcing, and new...

• Downloads: 943
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For Infrastructure & Operations Professionals

Report:Managing The IT Management Software Portfolio

For Tools, Follow A Shopping Mall Model Of Anchors And Boutiques

Operational management tools have been used for well over a decade, but their assembly is akin to a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of the...

• Downloads: 841

For Infrastructure & Operations Professionals

Report:Become Customer-Centric, Service-Focused, And Automated

Future Look: The Service Management And Automation Playbook

This report outlines the future look of Forrester's solution for IT infrastructure and operations (I&O) leaders planning the future of their service management and automation (SMA) program. This is...

• Downloads: 1087
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For Infrastructure & Operations Professionals

Report:Market Overview: IT Process Automation, Q3 2011

Embrace IT Process Automation Technology As Your Foundation To Industrial IT

The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity of...

• Downloads: 964

For Infrastructure & Operations Professionals

Report:A Federated CMDB Remains Distant, But Start Now

Those Who Wait For CMDB Stability Risk Organizational Irrelevance

The configuration management database (CMDB) is a major topic for IT operations professionals, as maturing IT organizations now comprehend its pivotal role in operational process initiatives such as...

• Downloads: 884

For Infrastructure & Operations Professionals

Report:Knocking The NOC: Enter The New Operations Center

The operational hub of any well-run and complex organization is a strong operations center. In IT, this function is often fragmented into pockets that tend to be too isolated. Such isolation is a...

• Downloads: 1051
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For Infrastructure & Operations Professionals

Report:Inquiry Spotlight: Network Monitoring And Management, Q1 2009

Despite being one of the most mature domains of IT management, the landscape for network monitoring and management remains an area of constant discussion. Forrester answered the inquiries of numerous...

• Downloads: 709

For Infrastructure & Operations Professionals

Report:Deliver Technology Services Faster, Cheaper, And Better

Executive Overview: The Service Management And Automation Playbook

Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in...

• Downloads: 692
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For Infrastructure & Operations Professionals

Report:The Shifting Sands Of IT Compel A New Landscape For IT Automation Tools

Automation is critical to the efficient and consistent execution of nearly all businesses. Ironically, while IT is the organizational entity responsible for automating business execution, it remains...

• Downloads: 641

For Infrastructure & Operations Professionals

Report:Prepare For The Industrial Revolution Of I&O

Post-recession economics, combined with ever-expanding technology complexity, are quickly rendering established IT systems and operations obsolete and impractical. Follow the lessons of other...

• Downloads: 691

For Infrastructure & Operations Professionals

Report:Turn Big Data Inward With IT Analytics

The Future Of Service Monitoring And Management

Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

• Downloads: 748
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For Infrastructure & Operations Professionals

Report:Improving The Ops In DevOps

Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups

As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

• Downloads: 708
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For Infrastructure & Operations Professionals

Report:Inquiry Spotlight: CMDB And CMS, Q3 2009

As IT organizations recognize the high value of structured IT management initiatives, Forrester is receiving many questions related to the configuration management database (CMDB). Since January...

• Downloads: 529

For Infrastructure & Operations Professionals

Report:Managing The Virtual World Is An Evolution, Not A Revolution

Adoption of virtual server technologies is expanding at breakneck speed because they offer flexibility and productivity benefits. As the complexity of virtualization is becoming obvious, however,...

• Downloads: 577

For Infrastructure & Operations Professionals

Report:Reinvent The Obsolete But Necessary CMDB

The CMDB Is Flawed, But A SIS Will Prove Priceless To Service Management

The once-promising configuration management database (CMDB) has failed — but the original CMDB promise has not. To benefit from trends such as automation, cloud computing, DevOps, and big data,...

• Downloads: 632
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For Infrastructure & Operations Professionals

Report:Workload And Process Automation Must Converge

The Next Stage In I&O Industrialization Requires Building An Integrated Automation Management Layer

Until now, workload automation and run book automation — followed by solutions aimed at automating specific I&O processes — appeared as separate avenues. Today, workload automation uses...

• Downloads: 527
• Comments: 1
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For Application Development & Delivery Professionals

Report:Augment DevOps With NoOps

DevOps Is Good, But Cloud Computing Will Usher In NoOps

Development + operations = DevOps. DevOps denotes better communication and collaboration between application development professionals and infrastructure and operations (I&O) professionals. DevOps...

• Downloads: 561

For Infrastructure & Operations Professionals

Report:Optimize IT Infrastructure Around Key Workloads

Landscape: The IT Infrastructure Playbook

The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

• Downloads: 494
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For Infrastructure & Operations Professionals

Report:Assess Your Service Management And Automation Maturity

Assessment Framework: The Service Management And Automation Playbook

This report introduces Forrester's solution for IT infrastructure and operations (I&O) leaders to assess the maturity of their service management and automation (SMA) program. This is important,...

• Downloads: 460

For Infrastructure & Operations Professionals

Report:Service Catalog Manager ¿ Job Profile And Description

The service catalog manager plans, implements, configures, and maintains the catalog of available IT services.

• Downloads: 17

For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• Downloads: 381
• Comments: 1
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