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Glenn O'Donnell

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.


Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Research Coverage:

Application Development, Application Management, Application Performance Monitoring, CMDB, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, Organizational Design & Change Management, Software Distribution, Strategy, Planning & Governance of IT

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5 results in Reports

  • Glenn O'Donnell
  • Infrastructure & Operations
  • IT Management

  • For Infrastructure & Operations Professionals

    Report:The State And Direction Of IT Service Management: 2012 To 2013

    Glenn O'DonnellMarch 18, 2013

    Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

    • Downloads: 387
    • Comments: 1
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Drive Service Management Adjustments With Peer Comparisons

    Benchmarks: The Service Management And Automation Playbook

    Glenn O'DonnellMay 16, 2012

    This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

    • Downloads: 1318

  • For Infrastructure & Operations Professionals

    Report:Improving The Ops In DevOps

    Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups

    Stephen Mann, Glenn O'DonnellJuly 21, 2011

    As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

    • Downloads: 709
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Enhance Service Visibility To Reduce MTTR

    Exploding Complexity Mandates The Consolidation Of Tools, People, And Knowledge

    Glenn O'DonnellJune 30, 2011

    IT inexorably moves to more sophisticated models of dynamic services and cloud computing. Unfortunately, the most common operational functions remain less than dynamic and continue to focus on...

    • Downloads: 351
    • Comments: 1
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Service Catalog Manager ¿ Job Profile And Description

    Glenn O'Donnell, Eveline OehrlichOctober 16, 2009

    The service catalog manager plans, implements, configures, and maintains the catalog of available IT services.

    • Downloads: 17
 
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