Forrester Research : Analyst : Glenn O'Donnell

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Glenn O'Donnell

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Blog: Infrastructure & Operations Blog

Glenn serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Research Coverage:

Application Development, Application Management, Application Performance Monitoring, CMDB, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, Organizational Design & Change Management, Software Distribution, Strategy, Planning & Governance of IT

Glenn O'Donnell's Research

For Infrastructure & Operations Professionals
Report: The State And Direction Of IT Service Management: 2012 To 2013
Glenn O'DonnellMarch 18, 2013
Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...
- Downloads: 374
- Comments: 1
- Rating:
For Infrastructure & Operations Professionals
Report: Revive Your IT Management Software Portfolio
John Rakowski, Courtney Bartlett, Glenn O'DonnellMarch 01, 2013
Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much ...
- Downloads: 143
For Infrastructure & Operations Professionals
Report: Evolve Your Operations Center For True Service Management
John Rakowski, Glenn O'DonnellMarch 01, 2013
The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to...
- Downloads: 171
For Infrastructure & Operations Professionals
Report: Turn Big Data Inward With IT Analytics
Glenn O'Donnell, Jean-Pierre GarbaniDecember 05, 2012
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manag...
- Downloads: 746
- Rating:
For Infrastructure & Operations Professionals
Report: Assess Your IT Infrastructure Maturity
Dave Bartoletti, Glenn O'DonnellOctober 23, 2012
Even though spending on server, storage, network, and facilities infrastructure consumes 50% of budgets, IT infrastructure and operations (I&O) leaders struggle to answer two critical questions:...
- Downloads: 305
- Rating:

View all of Glenn O'Donnell's Research

For Infrastructure & Operations Professionals
Report: Service Catalog — Your Prerequisite For Effective IT Service Management
Eveline Oehrlich, Glenn O'DonnellOctober 28, 2009
The vision and purpose of effective IT service management is to efficiently develop, operate, and deliver services with value and alignment to the business. To do this, IT must transform itself ...
- Downloads: 1734
For Infrastructure & Operations Professionals
Report: Inquiry Spotlight: ITIL, Q4 2008
Eveline Oehrlich, Glenn O'DonnellOctober 08, 2008
Every day Forrester sees growing interest in the IT Infrastructure Library (ITIL) in the form of client inquiries with our analysts. Between July 2007 and July 2008 Forrester's IT infrastructure...
- Downloads: 1069
For Infrastructure & Operations Professionals
Report: Drive Service Management Adjustments With Peer Comparisons
Glenn O'DonnellMay 16, 2012
This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the US...
- Downloads: 1316
For Infrastructure & Operations Professionals
Report: Develop Your Road Map For Service Management And Automation Processes
Eveline Oehrlich, Jean-Pierre Garbani, Glenn O'Donnell, Stephen Mann, John RakowskiFebruary 07, 2012
This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's Tec...
- Downloads: 1400
- Rating:
For Infrastructure & Operations Professionals
Report: IT Operations 2009: An Automation Odyssey
Glenn O'DonnellJuly 24, 2009
A combination of forces, including skyrocketing complexity and severe economic pressure, are radically and irreversibly altering the IT landscape. New methods, new functional sourcing, and new o...
- Downloads: 943
- Rating: