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This is the Vision report in The CIO's Mobile Engagement Playbook.

For CIO Professionals

Great Mobile Experiences Are Built On Systems Of Engagement

November 16, 2012

By Ted Schadler, John C. McCarthy with Simon Yates, Matthew Brown, Kelsey Murphy

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Why Read This Report

By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.
Tags: Center of Expertise, Client Computing Hardware, Client Systems, Customer Experience Management, Enterprise Mobile Devices, IT Infrastructure & Operations, IT Management, IT Organization, Mobile Apps, Mobile Software & Platforms, Mobile Web, Multichannel Customer Experience, Smartphones, Tablets, Web Design & Usability
US $ 499
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TABLE OF CONTENTS

  • A Billion Mobile Devices Require New Systems Of Engagement
  • Mobile Engagement Has Four Essential Differences
  • Beware Of Mobile's Unintended Consequences
  • A Mobile Engagement Strategy Needs A Mobile Center Of Excellence

  • WHAT IT MEANS

    The Payoff Of Mobile Engagement Is Profitable Growth
  • Supplemental Material
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